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Education & Information

The not-so-secret travel hacking 'game' that allows you to travel the world for free

Free to learn, complex to play and totally worth it.

The not-so-secret travel hacking 'game' that allows you to travel the world for free
Photo by Serey Kim on Unsplash

The points and miles game is free to learn, complex to play, but totally worth it.

If you have friends who post drool-worthy photos of luxury resorts in beautiful, tropical places and you wonder how on Earth they can afford such amazing vacations, there are four main possibilities: 1) They're rich; 2) They saved up for a long time and splurged; 3) They went into debt to make it happen; 4) They spent far less than you think—perhaps close to nothing—because your friends know how to play the travel hacking game.

If No. 4 intrigues you, buckle up, because I'm about to take you on a mindblowing trip through Travel Hacking Land. But before we embark, I want to make something clear: Everything I'm about to share with you is legitimate, legal and honest. I say that upfront because often people's initial response when I describe how travel hacking works is, "That sounds sketchy." They usually respond with 1) This is a scam, or 2) This is unethical. Neither is true. More on that shortly.

Luxury travel is far more doable than you might think. Photo by Paolo Nicolello on Unsplash


Okay, off we go!

Welcome to Travel Hacking Land, where if you learn to play the game well, you get to travel for free.

A few things to keep in mind as we take this tour:

1. Think of travel hacking as a game rather than a "hack." Like any game, the more strategies you master, the better you get at playing.

2. The game is simple in concept, but complex in practice. Don't expect to walk away from this article knowing exactly how to book a free trip to Europe. There's a fairly steep learning curve, but speaking from experience, it's 100% worth the time to learn it.

3. (Almost) anyone can play. If you have a good credit score, you can play this game. (That being said, people with more spending power will be able to play it faster. No way around that really.)

4. Be ready to unlearn some things. Most of us come into the game with major misconceptions about how credit card points and airline miles work.

5. It truly is as mindblowing as it sounds. Yes, the people who play this game really do travel the world regularly—often in luxury—for free or nearly free. No, it's not an exaggeration. (I'm not selling anything here, by the way—I love to travel, I love saving money and I love strategy games, so this hobby just hits all my happy buttons.)

Also, I didn't make any of this up or figure it out on my own. I learned it from Bryce Conway, founder of 10xTravel, a website where anyone can learn all the ins and outs of this game and see how other people are playing it. (10xTravel Insiders is also the largest and most active Facebook group dedicated to this game, with more than 113,000 members, so Conway definitely is the go-to expert in this space.)

As we take our tour through Travel Hacking Land, I'll share what Conway says about how the game works and what anyone who's interested in it needs to know.

The travel hacking game is played with three main pieces: credit card points, hotel points and airline miles.

On a basic level, the goal of the travel hacking game is to optimize credit card points, hotel loyalty points and airline miles and make the most of how those award systems work and interact with each other. You have to understand these pieces of the game to strategize using them.

The first thing to understand is that credit card points are the most powerful pieces in the game. Everything else stems from there.

Each credit card grouping (Chase, American Express, Citibank, Capital One, etc.) has its own points-earning system. You earn points by spending with a credit card (i.e., "earn 1% cash back on purchases") or by signing up for new cards and qualifying for sign-up bonuses ("spend $4000 in the first three months and get 100,000 bonus points"). Most of us most likely have points-earning cards of some sort, because they're so common.

Generally speaking, the cash value of a credit card point is one cent, so 100,000 points would have a cash value of $1,000. If I have 100,000 Chase points, for instance, I can trade those in for $1,000 cash back.

That's exactly what I used to do—get cash back for the points I earned on my Chase cards—and I thought it was pretty awesome. Now I kick myself for it because those points are sooooo much more valuable when used in the points/miles game for travel.

Credit card points become more valuable when they are transferred to travel partners.

Transferring credit card points to airline or hotel partners greatly increases their value.

Photo by Trac Vu on Unsplash

As I said, the game is complex, and there's no way to explain it all in one article. But here's one example of what it means to optimize the points and miles systems.

Recently I wanted to buy a one-way ticket on Southwest airlines. The cash price for the ticket was $88, but I could get the exact same ticket for 4,400 Southwest Rapid Rewards miles.

Southwest is a travel partner with Chase, which means I can transfer my Chase points to Southwest and they count as Rapid Reward miles. 4,400 Chase points would be worth $44 if I got cash back for them, but if I transfer them to Southwest to purchase that $88 ticket, I've just doubled the value of those points.

Double the value is pretty good, right? But that's just scratching the surface. As another example, with 100,000 Chase points, I could get $1,000 cash back or I could transfer those points to Hyatt and get four nights at the Grand Hyatt resort in Kauai—which, on the dates I just looked up in August, would cost $900/night cash. So for $1,000 worth of points, I could get a $3,600 stay at a luxury resort. Almost quadrupled their value.

But keep in mind, I'm not actually even paying that $1,000 out of pocket. These are points I earned for free, just by signing up for and using my credit card (on things I'm spending money on anyway) to earn points.

When people say they're traveling for free, this is what they mean.

If you want to play the points/miles travel hacking game, you can learn how for free.

I had a vague understanding of airline miles and credit card points before taking Conway's 10xTravel course. I'd used frequent flyer miles before and my husband and I have used credit cards for everything (paying them off every month—that's vitally important) to earn points for cash.

I don't even remember now what made me click on the course, but I'm so glad I did. There are multiple travel hacking websites and courses out there, but I appreciated the way Conway laid the whole thing out and that he was totally upfront about how he makes his money with a free course. (Basically, he asks that course participants use his credit card referral links if/when they start getting into the game, which is beyond fair for the amount of knowledge the course provides.)

Conway started puzzling out the game himself when he was in college, when there were only a handful of online forums and Reddit discussions about how to optimize points and miles. His friends would see him traveling all the time and ask him how he was doing it, so he'd explain it. Eventually, he got tired of having to go through the whole game with new people over and over again at parties, so he wrote it all down in an email that he could just forward to whoever asked.

Finally, a friend told him he should turn it into an ebook. That ebook eventually morphed into the course and the 10xTravel website and a full-fledged win-win business. We win by getting free knowledge about how to game points and miles to travel for practically nothing. He wins by earning credit card affiliate income each time people use his referral links to start playing.

The biggest travel hacking hurdle to get over is our misconceptions about credit cards.

Credit card points can be incredibly valuable for travel.

Photo by Pickawood on Unsplash

One big key strategy in this game is regularly signing up for new credit cards to take advantage of sign-up bonuses, as that's the quickest way to accumulate a lot of points. But most people think that's nuts.

"When I tell people that I generally open 10 or more credit cards a year, almost every single person … their eyes get bigger and they kind of freak out," says Conway. "And the next question is always, doesn't that destroy your credit score?"

No, it doesn't.

"It's very straightforward how that works, but of course, people have a bad association of credit cards with debt and bad credit," he says. "So you have to kind of get past that."

But won't credit card companies get wind of people doing this and shut it down? Conway says nope.

"They know that this exists. In some ways, they kind of encourage it because most people aren't able to make points work or are not willing to put in the effort to make points work in a way that is really advantageous to them," he says. "So it's kinda like the banks are making a bet like, 'Hey, we have this cool point system. You probably won't figure it out. It's profitable for us anyway.'"

"Credit card companies make a lot of money when people use their product, both on interest charges and fees—kind of the negative side of credit cards—but also just on swipe transaction fees," says Conway. "People forget that credit card companies make a large portion of their money on people who don't even ever pay interest or have credit card debt."

Credit cards are profitable for banks, so they incentivize people opening them. And banks compete to get you to open their cards, so all we're doing here is making the most of that competition and the incentives that come with it. No one is getting swindled. You have to spend on the cards to earn the points—even the sign-up bonuses—so banks are still making their money.

The key is to use your credit card for every transaction possible, pay off the balance each month before any interest posts and keep getting new cards for the sign-up bonuses.

Here are some examples of people who have learned how to play the travel hacking game and won big.

The places travel hackers go for free or nearly free is mind-boggling.

Photo by Ittemaldiviano 🇲🇻 on Unsplash

One of the things you start seeing after you take the 10xTravel course and join the group on Facebook is people sharing the amazing trips they've taken for free or close to free. Some of those stories get posted on the 10xTravel site, too.

For example, one couple took a two-week, five-country, $17,000 trip to Europe for just over $1,500 out of pocket. Another family detailed how they saved $14,000 in travel costs on trips to Puerto Rico, Europe, Costa Rica and Canada—not to mention getting a ton of free travel domestically—over a two-year period.

Some people in the Facebook group have shared trips where they've gotten redemption values of 10 or 20 cents per credit card point or more (essentially turning what would be $1,000 cashback into $10,000 or $20,000 in travel value). Those are exceptionally amazing, but it's not unusual at all to see 3x, 4x or 5x point values being redeemed by travelers in the group.

Often the only cash people have to shell out on their trips is for food and a modicum of taxes on flights, which don't get covered by points. At all-inclusive resorts, food is covered, so all they pay for are any extra activities.

And we're not talking cheap places or terrible traveling conditions. You know those over-the-water bungalows you see in the Maldives? I've seen people fly first-class there and stay in those places, all on points and miles. It's bonkers what people can do if they play this game well.

Why don't more people play the travel hacking game if it's really so great?

Again, the game is simple in concept but complex in practice. There's a lot to learn and a lot to unlearn at first, and how the various points and miles systems intertwine and interact can make your brain hurt until it all starts to click. But a lot of what stops people from even starting to learn is simply not believing that it is what it is.

"I think it doesn't really make sense to most rational minds," Conway admits. "Because things don't just kind of come for free in life. There's always gonna be some sort of catch down the road. So when you can show them how easy it is to book a meaningful amount of travel—and good travel—using simple tactics with points and miles, it seems too unbelievable."

This is especially true with business or first-class airline travel. The redemption values for points on those seats can be simply astounding.

"People assume that I'm gonna do a bunch of work just to be able to get a three-stop red-eye flight to Vegas—is that even worth it? And that's just not the case," says Conway. "My wife and I have flown first-class all over the world and can do so pretty much whenever and wherever we want, thanks to this."

The only thing better than hanging out in paradise is hanging out in paradise for free.

Photo by Serey Kim on Unsplash

Travel hacking (a term Conway bristles at because it makes the whole thing sound sketchy) is a long game—and more chess than checkers for sure—but for those who wish they could afford to travel more, it's definitely a game worth learning how to play.

Thanks for coming along on the tour of Travel Hacking Land! And hey, if you see your friends sunning themselves in Fiji or exploring Machu Picchu or galavanting around Europe, don't assume they have gobs of excess wealth. They may have just learned to game the points and miles systems in a way that lets them travel for ridiculously little money.


This article originally appeared two years ago.

Duran Duran lead singer Simon LeBon poses with a young fan

Imagine this: you're a fourth grade language arts teacher in Dallas, and like many Gen X-ers, your obsession with Duran Duran never waned. So much so that you still have dolls of each member of the band in the classroom and, according to Austin Wood's article for the Lake Highlands Advocate, even an old telephone in case (lead singer) "Simon LeBon calls."

This describes Miriam Osborne, a fourth grade teacher at White Rock Elementary in the Lake Highlands district of Dallas, Texas. Wood shares in "White Rock E.S. student, inspired by teacher, meets Simon LeBon" that one of Osborne's students, 10-year-old Ava Meyers, was getting an early pickup for Christmas break, as her family was heading to the U.K. for a holiday wedding. As they were saying their goodbyes in the hallway, Osborne kiddingly said to Meyers, "Find Duran Duran."

gif of Duran Duran performingDuran Duran 80S GIFGiphy


Cut to: Ava and her family, including her mom Zahara, fly across the pond to find themselves in the Putney neighborhood of London. After a day of sightseeing, Zahara shares, "I was just Googling things to do in Putney, and the first thing that popped up was 'Simon Le Bon lives in Putney from Duran Duran.'”

Zahara did a little sleuthing and found Simon's house, thinking perhaps a Christmas stroll by the home would be exciting. But, according to the article, Ava felt they could do better. She and "an 83-year-old relative named Nick, who apparently has courage in droves, went to the door and tried a knock. Zahara was initially hesitant but assumed Le Bon would be away on vacation, so she figured it was harmless. Le Bon’s son-in-law answered, his wife came to the door next, and following a few moments of getting pitched the idea by Nick, agreed to get her husband 'because it was Christmas.'"

And just like that, Simon LeBon appeared in the doorway. He warmly greeted Ava and her family and even took pictures. "It was just crazy," Ava exclaimed.

But possibly more excited was Miriam Osborne, back in the States. She proudly shared the photo (which had been texted to her) with many of her friends and even encouraged Ava to recount the story to her classmates when they returned from the break. Wood shares, "Osborne’s connection to the band goes back to her childhood in El Paso in the ’80s. As the daughter of a Syrian immigrant, she says she had trouble fitting in and finding an identity. Some days, she and her brothers would travel across town to get records from a British record store."

Miriam explains she used her babysitting money to buy her first Duran Duran record. "And so I had been a fan, literally, for 43 years—my entire lifetime."

gif of Simon LeBonDuran Duran GIFGiphy

Osborne's love of Duran Duran, and many '80s bands in general, nostalgically connects her to a throughline for her life that she tries to impart onto the students as well. "Music is a connector, and it connected me to a world that I didn’t always fit in as a child. It helped me find people who I still love to this day, and it’s a big part of this classroom with me and the students I teach, because everybody has a story, and there’s something really incredible about hearing something and it taking you to a happy moment."

As for Ava? She's now taking guitar lessons. And perhaps one day, she can become so famous and inspirational, a teacher sends a student off to find her on a Christmas vacation in the future.

Community

People are split over noise complaint note woman received after living in apartment for 2 days

Upstairs and downstairs neighbors are at war, but here's who they should really be mad at.

Canva Photos

Apartment living isn't easy...

People who live in apartments are often at war with their neighbors, and the weapon of choice is nasty handwritten notes. Conflicts between upstairs and downstairs neighbors are a tale as old as time. But now the evidence is being logged on the Internet for all to see—and weigh in on.

Everyone has an opinion on passive-aggressive noise complaints from neighbors, but the reality is that the people living in these situations are truly at a loss for how to make things better. One neighbor will swear up and down they're not making any noise, while the person that lives under them complains about the walls shaking and picture frames falling off of their nails. It's an impasse. Who's in the right here?

A woman and her husband recently got a fairly polite but aggressive note about their behavior, almost immediately after moving into their apartment.

gif of a woman shushing a man while he drivesPolitely asking for silence is a lost art. Giphy

She posted it in the subreddit r/Apartmentliving asking for advice. The note reads, in scratchy handwriting:

"Welcome new neighbors, me and my wife live below you and would like to ask if you would please try and walk a little softer, these apartments were built extremely fast and they cut corners especially with the sound proofing. We can hear which room your in, we could probably count your steps. It just drones and shakes our walls and floors and we end up with bad headaches. I would really appreciate it, and my wife too."

The OP had lived in the apartment for a grand total of two days before receiving the note. And she's not the only one. Social media is bursting with similar notes, stories, and screenshots of baffling text exchanges.

See the full post below:

Users were surprisingly divided on the note. Some who knew the pain and frustration of being a downstairs neighbor found it reasonable and polite. Others found it absolutely unhinged and ridiculous.

At face value, asking a person to "walk a little softer" in their own home sounds unreasonable, right? Claiming that only two days of the OP simply existing in her home is causing bad headaches is a little over dramatic, as well.

But people who have lived as downstairs neighbors before get it. Every little noise gets amplified and it really does sound like your neighbors are stomping around, jumping up and down, dragging chains along the floor, and doing all kinds of disruptive things.

The response was mixed. Some urged OP and her husband to be more mindful of the way they move around when they're home:

"I grew up in apartments and naturally walk lightly now when at home, but my house friends walk so heavy. I can notice the difference significantly when we’re both at my place so it’s not a bad idea to take notice if you are just a naturally heavy walker and also no shoes inside. It doesn’t sound too mean but let’s hope just with being a bit more aware then they don’t become annoyingggggg."

"I live in a downstairs unit and have 3 men living above me. The soundproofing is really decent, and I can barely hear 2 of them walking around, they're so quiet. They're big dudes, too. The last guy walks like he weighs 800lbs and has ski boots on, it's insane. I've never heard anyone walk so loudly before, it drives me crazy. I dread him coming home from work every day because I have to listen to him stomp back and forth and shake the walls/ceiling. Some people absolutely don't know how to walk gently."

"I think people just don’t realize that it’s possible to walk normally without making heavy steps."

Other apartment-dwellers were more blunt; opining that the note was way out of line, especially after such a short time:

"Obviously, try to be mindful of how hard you're walking, but beyond that, there's nothing you really can do. You've gotta live your life, and you're paying to do so in that space, so as long as you aren't doing unreasonable things at unreasonable hours, then it's kinda their problem and not yours. That might sound callous, but I mean, if they expect to never have to hear other people, then they may need to reconsider living in an apartment."

"I’d ignore it. Don’t engage. You can walk around, watch tv, take a shower and close cabinets any time of the day or night as long as you’re not screaming, slamming, etc. then there’s nothing they can do.."

"Have you tried learning how to float?"

"If you're counting someone's steps you literally need to find a hobby. My parents still live in an apartment and my Mom does this kind of stuff. Every neighbor bothers her with the least amount of noise. If you have this issue, maybe consider housing that isn't attached to a neighbor?"

In the end, a few people had advice for the couple, or any upstairs neighbor: Put down some extra rugs and make sure you're wearing slippers when walking around the house. That's a simple gesture almost anyone can do for their neighbor's comfort. And, if you can, step lightly. Beyond that, there's not much else you can do.

Buried in the note, however, is the true culprit: Management!

gif of toddler making a faceThere's another culprit here.Giphy

The problem with these conflicts is that neither the upstairs or downstairs neighbor is really wrong. The upstairs neighbor can be doing absolutely nothing of note and it can still be deafeningly loud for the lower tenant. That's a sign of a crappy building that, as the note writer admits, points to corners that have been cut during construction

Some estimates say that apartments with better soundproofing are worth up to 20% more than noisier units. And the time spent dealing with constant complains and quarrels between neighbors is surely costly in its own way. Instead of writing nasty notes, neighbors should put pressure on management to address soundproofing issues—it's for the landlord's own good! They can't exactly remodel the entire building in most cases, but they should be willing to consider adding thick carpet pads, purchasing heavy curtains and drapes, or lining the air ducts to limit sound traveling between units.

Some have argued that landlords and management companies are inherently unethical, or at the very least, incentivized to be lazy and address problems in the cheapest way possible. If you want your apartment experience to get better, send these passive aggressive notes to them instead of your well-meaning neighbors.

Race & Ethnicity

Woman's rare antique turned away from 'Antique Roadshow' for heart-wrenching reason

"I just love you for bringing it in and thank you so much for making me so sad."

Woman's antique turned away from 'Antique Roadshow'

People come by things in all sorts of ways. Sometimes you find something while at a garage sale and sometimes it's because a family member passed away and it was left to them. After coming into possession of the item, the owner may be tempted to see how much it's worth so it can be documented for insurance purposes or sold.

On a recent episode of BBC One's Antique Roadshow, a woman brought an ivory bracelet to be appraised. Interestingly enough, the expert didn't meet this rare find with excitement, but appeared somber. The antique expert, Ronnie Archer-Morgan carefully explains the purpose of the bracelet in what appears to be a tense emotional exchange.

There would be no appraisal of this antique ivory bracelet adorned with beautiful script around the circumference. Archer-Morgan gives a brief disclaimer that he and the Antique Roadshow disapprove of the trade of ivory, though that was not his reason for refusing the ivory bangle.

"This ivory bangle here is not about trading in ivory, it’s about trading in human life, and it’s probably one of the most difficult things that I’ve ever had to talk about. But talk about it we must," Archer-Morgan says.

Ronnie Archer-Morgan, Antiques Roadshow, BBC, antiques, ivoryRonnie Archer-Morgan on an episode of the BBC's Antiques RoadshowImage via Antqiues Roadshow


Turns out the woman had no idea what she had in her possession as she purchased it from an estate sale over 30 years before. One of the elderly residents she cared for passed away and the woman found the ivory bracelet among the things being sold. Finding the bangle particularly intriguing with the fancy inscription around it, she decided to purchase the unique piece of jewelry.

After explaining that his great-grandmother was once enslaved in Nova Scotia, Canada before being returned to Sierra Leone, Archer-Morgan concluded he could not price the item.

Antiques Roadshow, BBC, Ronnie Archer MorganRonnie Archer-Morgan holds the ivory bracelet he refused to valueImage via Antiques Roadshow/BBC

"I just don’t want to value it. I do not want to put a price on something that signifies such an awful business. But the value is in the lessons that this can tell people," he tells the woman.

In the end the woman leaves without knowing the monetary value of the item but with a wealth of knowledge she didn't have before visiting. Now she can continue to share the significance of the antique with others. Watch the full explanation below:


- YouTubewww.youtube.com

This article originally appeared last year.

Something to look forward to, indeed!

When everyone’s favorite yokel-with-a-heart-of-gold sports coach Ted Lasso hopped on a plane back home to Kansas after three laughter (and tear) filled seasons, fans were left wanting more. And understandably so, because the show itself had a lightning in a bottle quality to it, with its unique take on friendship, mental health, the true meaning of winning, and of course, the power of belief.

Plus, season three left us with so many questions unanswered. What would happen to AFC Richmond with lovable grouch Roy Kent as its new manager? Would Keeley’s pink embellished PR firm be a success? Will Rebecca and the Dutch guy start a romance? Inquiring minds want to know!

And this is why, after months of rumors swirling the Internet, the recent confirmation of a fourth season—made by Jason Sudeikis himself during the March 14 episode of Jason and Travis Kelce's New Heights podcast—is so gosh darn exciting.

It's so exciting, in fact, that Lasso fans couldn’t help but share their anticipation on social media. Check out some of these delightful comments:

“WHAT??? YES!!!!!!!!! Made my week!!!”

“Omg obsessed. Can’t wait for this. Everyone loves Ted Lasso.”

“I need season four like yesterday!!! Hope we get back a lot of familiar faces.”

There's even more to sweeten the pot. This time, Lasso will apparently be coaching a women's team, and, according to Deadline, the story will likely be set, at least temporarily, in Kansas. In case you aren’t privy to Ted Lasso forums online, a very popular fan theory was that Keeley and Rebecca would start a women’s team. Seems they were onto something.

Comment
byu/sushilovesnori from discussion
inTedLasso

Deadline also alluded to a reunion of Ted Lasso cast members, including Hannah Waddingham, Brett Goldstein and Jeremy Swift, with contracts for Juno Temple (Keeley) and Brendan Hunt (Coach Beard) being negotiated. Sadly, it looks like fan favorite Jamie Tartt will not be entertaining us with his thick Manchester accent due to scheduling conflicts. We’ll always have the “Jamie Tart” song though.

- YouTubewww.youtube.com

Part of what made Ted Lasso so impactful was the timing of it all. Premiering in 2020 at the height of the pandemic, it provided a much needed dose of optimism. Lasso in particular offered a refreshing lead character that was kind, humble, agenda-less, and truly trying to bring out the best in people. The world arguably needs that once again, making it an opportune time for the show to return. Cause couldn’t we all use an uplifting Lasso speech right about now?

It also seems that the creators very much intend to keep within this spirit for the upcoming season. Sudeikis shared that, “As we all continue to live in a world where so many factors have conditioned us to ‘look before we leap, 'in season four, the folks at AFC Richmond learn to LEAP BEFORE THEY LOOK, discovering that wherever they land, it’s exactly where they’re meant to be.”

“Leap before you look” certainly goes with “believe,” doesn’t it?

gif of Ted Lasso saying, "Smells like potential"Jason Sudeikis as Ted Lassomedia2.giphy.com

SurvivorCBS/Instagram

It costs nothing to be kind.

Reality TV isn't usually the place you go to see great examples of kindness and empathy. But that's exactly what happened on NBC just the other night in a brief moment of humanity wedged in-between all the usual conniving and backstabbing.

Over 80 million people worldwide live with a stutter. It's more common in childhood and many people will outgrow it as they get older, but millions of adults live with this speech disorder. One of them is a man named Mitch Guerra, who just so happens to be a contestant on the latest season of Survivor. Just his presence on the show is bringing so much awareness to an under-discussed and commonly misunderstood disability.

Survivor host Jeff Probst is getting universal praise for the way he handled an interaction with Guerra in a recent episode.

gif of Survivor host saying, "I'll go tally the votes."Jeff ProbstGiphy

In a clip shared on the official Survivor Instagram account, Probst and Guerra share a short but powerful moment.

"Mitch, I have a question," Probst asks after Guerra finishes a sentence with some difficulty. "When you're struggling, do you want help from someone? Or is part of it to let you finish when you're ready to finish."

The question is natural, honest, and refreshing. A lot of people can relate to the genuine confusion—is it better to fill in the blanks for someone who's struggling to speak, or be patient and let them finish when they're having a hard time?

"The hope is that everyone would just kind of hang in there for me and just give me the opportunity to finish my sentence," Guerra answers. "But I'm so thankful you asked that, because people just naturally want to help others, and sometimes we don't feel comfortable enough asking that. So thank you for that."

"Thank you for teaching us how to do it," Probst says.

For what it's worth, the experts say Guerra is exactly right. Friends and allies of people who stutter should maintain eye contact, avoid suggestions or words of encouragement ("Take your time" is not helpful), and wait patiently for the person to finish speaking rather than trying to finish their sentences for them.

Watch the heartwarming interaction here:

Viewers are applauding Probst for his empathetic curiosity, and appreciating Guerra for representing the stuttering community so well.

Over a million people viewed the Reel on Instagram, and the comment section quickly got emotional:

"Super interesting how in answering that, his speech settled - like just being asked how to help relaxed him so that he wasn’t worrying about finishing. Might be coincidence but lovely to see someone asking"

"As a momma with a child who stutters, I loved seeing this moment. Our kiddo has been stuttering since around age 6, now he’s 17 and still struggles with it. Even after after many years of speech therapy. The one thing we learned is just let them continue to talk and don’t try and help with completing the sentences. Mitch is right, just hang in there and let them finish!"

"I have his same stutter so this really hit home for me. It is SO much better (for me personally) when someone just waits out my stutters with me and stays engaged. There’s been so many times where people try to guess what I want to say (often incorrectly) or seemingly lose interest in what I have to say and it makes me feel so rushed and belittled for something I can’t control. I love Mitch so much and he’s really been helping me get over my fear of applying due to my stutter."

"This has literally been one of the most thought provoking and beautiful moments in recent Survivor history. I never considered how our attempts at wanting to be kind and help someone finish their sentence could make them feel less than. THIS was such a powerful interaction and I’m so grateful he had the opportunity to voice this this. Truly beautiful."

One user pointed out that not only was this a beautiful interaction between two people, but the fact that it occurred in front of such a big audience means the small moment could have a big impact in educating people all over the globe.

"Just like that a bunch of people are now informed how to address a situation like that"

Disabilities tend to make us uncomfortable. Even the most well-meaning people can twist themselves into knots not knowing how best to empathetically approach a situation where another person is struggling, and we might feel like it's rude or inconsiderate to ask. But that fear ultimately holds us back from a deeper understanding of what people are going through and how we can help. Kudos to Probst and Guerra for showing us what an honest and empathetic conversation can and should look like.