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Heroes

Instacart delivery driver trusted her gut instinct and ended up saving a customer's life

"You're supposed to take a picture and leave, and I could not just leave."

@JessicaHiggs3/TikTok

Jessica Higgs had a sense that something wasn't right at a customer's house and her action saved his life.

One the more mysterious aspects of being human is our sense of intuition. This "sixth sense" isn't something we can see or measure, but many people have experienced it in some form or fashion. Maybe it comes as a strong feeling that something isn't right, or that we or someone else should or shouldn't do something. It can be hard to read—not every feeling we get is truly our intuition—but there are plenty of examples of people trusting their instincts and being glad they did.

One such story has gone viral on TikTok. Jessica Higgs, a mom who works as an Instacart grocery delivery person, shared a story in an emotional video that illustrates the importance of listening to that inner voice when it prompts you to make sure someone is OK.

"I just want to start this off by saying if you see something, say something," Higgs said.

Animated GIFGiphy

She explained how she had done an Instacart order the previous day for a daughter who was ordering for her older dad who couldn't shop for himself. She said she was going the extra mile like she always does for her customers, and that the daughter told her to just drop the groceries on the porch and he'd get them. That's what Higgs would usually do.

"I get there and something was telling me no, you gotta help this man out," she said. "He came out, and I was like OK let me help you, and I got the groceries. You're not supposed to go into someone's house, but I used my judgment and I brought the groceries inside and put them down wherever he wanted me to put them down. You're not supposed to, but I did. And you're supposed to just take a picture and leave, and I could not just leave."



@jessicahiggs3

@Instacart #28DaysOfEucerin #fyp



Higgs noticed that the man looked really sick and she was really concerned. A voice in her head said, "You gotta say something. You gotta say something, Jess." Rather than mark the order as complete, she messaged the man's daughter and told her that it was really unprofessional to say something like this, but she felt like her dad wasn't doing well. "There's a propane tank in there," she told the woman. "I was in there maybe five feet and I got dizzy. There's got to be a leak. He might not be doing good because of this leak."

The woman said she would send her son over to check it out and Higgs left. The woman changed her tip from $14 to $100, which Higgs appreciated, but the message she sent her the next morning was a much greater reward for her going the extra mile.

"Thank you so much, once my son went to check on my dad it turned out it was definitely leaking," she wrote. "You definitely saved my dad and my younger son's life!!!"

Through tears, Higgs said, "I'm just an Instacart worker, but if you see something, say something. I did and I'm so happy I did."

Higgs' TikTok has been viewed more than 15 million times and has been shared widely on social media. It has also attracted the attention of big companies.

Royal Caribbean Cruises shared a TikTok video of its own praising Higgs for her heroic act and offering her and her family a seven-day cruise anywhere in the world. "Cause even heroes need a vacation," the company wrote.



@royalcaribbean

Stitch with @jessicahiggs3 - cause even heroes need a vacation. Thanks @captaincruiseguy



Old Navy connected with her and arranged a shopping spree where she got to model several new outfits. People Magazine commented, "You’re literally a HERO! Good job trusting your instincts. 💕" Even TikTok itself wrote, "You are amazing ❤️thank you for sharing this with all of us."

Lots of commenters also pointed out that she's not "just an Instacart worker." Her work is important, she's providing a needed service and any job done in a spirit of helping others should not be minimized. If she hadn't been there doing her job well, that man may not be here. Never underestimate the difference each of us can make by the simple act of looking out for one another, friend and stranger alike.

Higgs' heartfelt story touched millions, and she's being rightly rewarded for listening to her heart and going out of her way to help someone. Gotta love seeing good things come to people doing good. Well done, Jessica Higgs.

This article originally appeared three years ago.

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Joy

Street artist creates delightful 3D scenes in walls and walkways for everyone to enjoy

David Zinn's characters bring joy to the lucky folks that happen to come upon them before they wash away.

TedxTalks/YouTube

David Zinn creates art from what he sees everywhere he goes.

Street artists are a special breed. While "the art world" can sometimes be a snooty, elite place for those with means, street art is made for everyone. Sometimes that means large public murals, but street art can be small, too. In fact, some of the best street art is so small you might miss it if you're not paying attention. But those who are can discover some delightful surprises.


Just imagine walking down a sidewalk and seeing this little fella at your feet:

Or this creature:

That would make your day, wouldn't it? Or at least bring a smile to your face for a while?

Public art is an act of love to strangers, a way of connecting to people without saying a word. It says, "Hey there, fellow human. Here's a little something to make you smile, just because."

That's the beauty of David Zinn's street art. It's meant for the public—just average passers-by—to enjoy, individually and collectively.

Zinn has created an entire world of characters who pop up in unexpected places. For instance, meet Gerald the otter, who is waiting for a blind date in this tree stump.

Zinn uses chalk and charcoal to make his cast of characters come to life in cracks and crevasses, sidewalks and tree trunks. His creations aren't meant to last forever; in fact, as Zinn points out, the temporary nature of them adds value to them.

"Famous works of art hanging in museums get seen by thousands of people every day. But this? You could be among the dozens of people who get to see this while it exists," he told CBS Mornings. "That's pretty special."

Watch how he takes something he finds in the sidewalk and transforms it into an adorable green dragon confronting a little ladybug.

Sometimes he uses natural things he finds as inspiration for a piece.

Other times, he uses something human-made, like this upside down terra cotta pot:

Or this manhole cover:

Sometimes, the shape of a rock lends itself to a character, like Keith and his emotional support chick here:

Or the space itself serves as inspiration.

Nadine the mouse features in many of Zinn's pieces, probably due to her small size making it easy for her to fit into small spaces.

Usually his pieces use what's already there—like a crack in the sidewalk—to tell a story.

The 3D nature of his drawings make it feel as if his characters are truly there.

"Looks like another long day of things stubbornly refusing to be impossible," he writes in a caption of one of his "pigasuses."

(Speaking of having wings, Nadine found a pair for herself.)

Watch Zinn turn a simple pot into a character with personality in a matter of minutes:

His entire Instagram page, Facebook page and TikTok channel are filled with endless delight. It was nearly impossible to decide what to include in this article because I wanted to include everything.

This is all well and good, you might say to yourself, but how does Zinn make a living if he's not selling this art?

He sells books and prints of photos of his artwork on his online store. He also gets invited to schools and events. He has created a career for himself by rejecting blank canvases, putting his imagination out on the street for everyone to see for a while, then selling versions that will actually last. Pretty brilliant, really.

Zinn gave a fascinating TEDx Talk explaining how he found his own artistic niche. You'll never look at a parking meter or sidewalk the same way again.

This article originally appeared three years ago.

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Ocean Wise
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Family

Dad puts mic on his 4-year-old while snowboarding. Her 'we all fall' song is pure joy.

This girl's pep talk to herself is winning over the Internet.

TikTok

A powder-saurus caught in the wild.

A father-daughter snowboarding session takes the cuteness up a notch thanks to dad’s brilliant idea to attach a mic to his 4-year-old. Sweetness ensued.

Sporting an adorable dinosaur onesie, the “powder-saurus” glides through their “secret path,” warning dad of intruders. Cause clearly, it’s THEIR secret path.

As she does, she sings her song of resilience and courage.


“I won’t fall … maybe I will … that’s okay … cause we all fall.”

Truly powerful wisdom in such a tiny package.

@chasing.sage We mic’d up our 4 year old while snowboarding.🥰 #fatherdaughter #dadlife #snowboarding #micdup #cuteness #wholesome #familytime #raddad #fatherhood ♬ original sound - Chasing.Sage

One person astutely wrote in the comments, “This is the mantra we all need in 2022.” I mean, it's accurate. We can totally use it in 2025, too.

Another added, “this child gave a TED Talk about the power of positive self-talk.”

Indeed, “Shredder Dad” shares footage of our loveable snowboarding dinosaur making a few face plants, but she quickly bounces back. Nothing can stop her from her “weewhoos.” Nothing.

That is, until she becomes a “stuck-asaurus.” A truly relatable moment for all ages. Aren’t "indiscernible verbal struggles" part of the soundtrack of life? Still, she takes it all in hilarious stride, laughing all the way, and the positivity is heartwarming.

This video quickly put a smile on more than 6 million faces, and even got a comment from Walmart, which agreed that “we all fall sometimes.”

Turns out that there’s even more wholesome adventure content on the family’s TikTok. They even have a very thorough guide for teaching a toddler to snowboard here.

Next time you’re feeling down, just think of the powder-saurus song, and you’ll be back to “weewhoo” in no time.


This article originally appeared three years ago.

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