upworthy

travel

Pop Culture

Airbnb host finds unexpected benefits from not charging guests a cleaning fee

Host Rachel Boice went for a more "honest" approach with her listings—and saw major perks because of it.

@rachelrboice/TikTok

Many frustrated Airbnb customers have complained that the separate cleaning fee is a nuisance.

Airbnb defines its notorious cleaning fee as a “one-time charge” set by the host that helps them arrange anything from carpet shampoo to replenishing supplies to hiring an outside cleaning service—all in the name of ensuring guests have a “clean and tidy space.”

But as many frustrated Airbnb customers will tell you, this feature is viewed as more of a nuisance than a convenience. According to NerdWallet, the general price for a cleaning fee is around $75, but can vary greatly between listings, with some units having cleaning fees that are higher than the nightly rate (all while sometimes still being asked to do certain chores before checking out). And often none of these fees show up in the total price until right before the booking confirmation, leaving many travelers feeling confused and taken advantage of.

However, some hosts are opting to build cleaning fees into the overall price of their listings, mimicking the strategy of traditional hotels.

Rachel Boice runs two Airbnb properties in Georgia with her husband Parker—one being this fancy glass plane tiny house (seen below) that promises a perfect glamping experience.

@rachelrboice Welcome to The Tiny Glass House 🤎 #airbnbfinds #exploregeorgia #travelbucketlist #tinyhouse #glampingnotcamping #atlantageorgia #fyp ♬ Aesthetic - Tollan Kim

Like most Airbnb hosts, the Boice’s listing showed a nightly rate and separate cleaning fee. According to her interview with Insider, the original prices broke down to $89 nightly, and $40 for the cleaning fee.

But after noticing the negative response the separate fee got from potential customers, Rachel told Insider that she began charging a nightly rate that included the cleaning fee, totaling to $129 a night.

It’s a marketing strategy that more and more hosts are attempting in order to generate more bookings (people do love feeling like they’re getting a great deal) but Boice argued that the trend will also become more mainstream since the current Airbnb model “doesn’t feel honest.”

"We stay in Airbnbs a lot. I pretty much always pay a cleaning fee," Boice told Insider. "You're like: 'Why am I paying all of this money? This should just be built in for the cost.'"

Since combining costs, Rachel began noticing another unexpected perk beyond customer satisfaction: guests actually left her property cleaner than before they were charged a cleaning fee. Her hypothesis was that they assumed she would be handling the cleaning herself.

"I guess they're thinking, 'I'm not paying someone to clean this, so I'll leave it clean,'" she said.

This discovery echoes a similar anecdote given by another Airbnb host, who told NerdWallet guests who knew they were paying a cleaning fee would “sometimes leave the place looking like it’s been lived in and uncleaned for months.” So, it appears to be that being more transparent and lumping all fees into one overall price makes for a happier (and more considerate) customer.

These days, it’s hard to not be embittered by deceptive junk fees, which can seem to appear anywhere without warning—surprise overdraft charges, surcharges on credit cards, the never convenience “convenience charge” when purchasing event tickets. Junk fees are so rampant that certain measures are being taken to try to eliminate them outright in favor of more honest business approaches.

Speaking of a more honest approach—as of December 2022, AirBnb began updating its app and website so that guests can see a full price breakdown that shows a nightly rate, a cleaning fee, Airbnb service fee, discounts, and taxes before confirming their booking.

Guests can also activate a toggle function before searching for a destination, so that full prices will appear in search results—avoiding unwanted financial surprises.


This article originally appeared two years ago.

From Your Site Articles
community
Joy

We've been Airbnb hosts for 7 years. We agree—cleaning fees and check-out chores are bunk.

This is why Airbnb guests actually make the best hosts.

Photo by Taylor Heery on Unsplash

People are right to complain about being charged a cleaning fee and being asked to do chores.

In 2016, My husband and I started renting our basement apartment out as a short-term rental on Airbnb. We live in a college town and figured we'd get some guests during football game weekends and graduations. We didn't realize how many people come to our town to visit their college kids or check out the school, so we were pleasantly surprised by how regularly we were booked.

In 2019, we bought the house next door and now rent out both floors of the old house as separate units. We love being Airbnb hosts and have had a very successful run of it, with hundreds of 5-star reviews, Superhost status and lots of repeat guests.

We also don't charge a cleaning fee or make guests do check-out chores. In fact, we find both things rather loathsome.

What makes us good hosts is that we've been Airbnb guests for years. As a family of five that travels a lot, we've found far more value in Airbnbs than in hotels over the years. We love having a kitchen, living room and bedrooms and feeling like we have a "home" while traveling. We even spent a nomadic year staying at short-term rentals for a month at a time.

When you've experienced dozens of Airbnbs as a guest, you learn what guests appreciate and what they don't. You see what's annoying and unnecessary and what's to be expected in comparison to a hotel. We started taking mental notes long before we started our own rental about what we would want to do and not do if we ever had one and have implemented those things now that we do.

As guests, we know the pain of the cleaning fee, so we don't charge one.

via GIPHY

It helps that my husband has a flexible schedule and grew up helping with his parents' janitorial service, so most of the time he cleans the apartments himself. We could charge a cleaning fee for his time and labor, but even if we were paying for outside cleaners, we still wouldn't put a separate fee onto guest bookings. It makes far more sense to us to just wrap the cleaning fee into the per-night price.

From a host's perspective, the one-night stay is where the cleaning fee question hits the hardest. Whether someone stays one night or 10 nights, the cleaning cost is the same. But spreading the cost over 10 nights is a very different beast than adding it to one night, especially from a guest's perspective. On the host side, if we had to pay cleaners without passing that fee onto guests, we've barely make anything on one-night stays. But on the guest side, a $100 a night stay suddenly jumping to $150 because a cleaning fee was added is painful, and often a dealbreaker. You can see the conundrum.

The way we see it, and as other Airbnb hosts have found, wrapping cleaning costs into the base price comes out in the wash over time, as long as you have some longer-term stays mixed in with the one-nighters. And it's a much better experience for the guest not to get hit with sticker shock on the "final cost" screen, which is already eye-popping when service fees and taxes are added on.

(I will say, this may only ring true for smaller units. If you're renting a huge home, cleaning costs are going to be higher just because it takes longer to clean. But I still don't think the full cost should be passed onto guests as a separate fee.)

As for check-out chores—asking guests to do things like start laundry, sweep the floor, take out the trash, etc.—those have never made sense to us. Hosts should have enough switch-out linens that laundry doesn't have to be started prior to checking out, and none of those chores save enough time for the cleaning people to make it worth asking guests to do it. I can see taking out trash if there wasn't going to be another guest for a while, but usually you'd want to clean right away after a stay anyway just in case it does get booked last minute.

The only thing we ask guests to do is to start the dishwasher if they have dirty dishes (as a guest, I've never found that an unreasonable request), lock the door and have a safe trip home. Don't need to pull the sheets. Don't need to take out any garbage or recycling. Those things don't take that long, but that's just as much a reason not to ask guests to do it. Annoying your guests by asking them to do something extra isn't worth the tiny bit of time it might save the cleaning people.

And you know what? This approach works really well. Approximately 95% of guests leave the apartments clean and tidy anyway. In seven years, I can count on one hand how many problems we've had with guests leaving a mess. That's been a pleasant surprise, but I think part of the reason is that guest are simply reciprocating the respect and consideration we show them by not making them pay extra fees or do chores on their way out.

To be fair, it probably also helps that we aren't some big real estate tycoon buying up a bunch of apartments and turning them into short-term rentals run by impersonal management companies. People's complaints about how short-term rentals impact local housing economies are legitimate. We're more aligned with the original "sharing economy" model, renting out our home to guests who come through town. And in a small college town with a large university, there often aren't enough hotel rooms during busy weekends anyway, so it's been a bit of a win-win.

I think being right next door, having personal communication with our guests (but also leaving them their privacy), and not charging or asking anything extra of them makes them want to be respectful guests. From our perspective, both as guests and hosts, cleaning fees and check-out chores simply aren't worth it.


This article originally appeared last year.

From Your Site Articles
travel
Internet

Man praised for refusing to switch seats with a dad who was traveling alone with his daughter

He made the right decision.

Photo credit: Canva

Man praised for not switching seats with dad traveling with daughter

Airlines charge for everything but breathing nowadays so people tend to be protective of their seat assignments. They picked them with their own hands with their needs and preferences in mind before paying the extra money to confirm the seating. Choosing your own seat can range from $5-$80 extra per ticket depending on where in the cabin you choose to sit, barring first class options.

It's for this reason that people aren't keen on trading their seats with someone who chose to let the airline auto-assign a seat for them. This doesn't stop people from asking unsuspecting fellow travelers to swap seats with them, likely relying on the social pressure of the situation to coax a yes. But one man refused to be swayed, even when the other passenger points out that he would like to sit next to his minor daughter which may have been enough to encourage others to oblige the request.

The passenger who was being asked to move had already paid additional money to sit in an aisle seat he explains, "I always book an aisle seat. My company allows me to add the small surcharge for an aisle seat (it was $18). I sat early and this guy comes with his daughter. His daughter had the middle seat next to me. He had another middle seat elsewhere. He asked to switch with me. I said I would if he had an aisle seat. He said he has a middle seat."

Season 9 Ugh GIF by Curb Your EnthusiasmGiphy

The middle seat is typically the least desirable seat due to being stuck between two other passengers, no designated armrest and nothing to comfortably lean your head on should you fall asleep. Waking up only to realize you've been asleep on a stranger's shoulder can make for an awkward interaction, so there's no surprise the man didn't want to trade seats with the dad on those details alone. But the man didn't choose the aisle seat because he was afraid of drooling on the shoulder of a fellow passenger.

"I said sorry, I am a big guy (6 feet, 260+ pounds), I am [un]comfortable in middle seat. It's a 4.5 hour flight," the befuddled passenger shares before adding. "I explained I am physically uncomfortable in the middle. The aisle gives me more room."

Giphy

One might think the interaction would end there but it didn't. According to the six-foot-tall man, the dad then involved a flight attendant to encourage him to give up his seat so the dad could sit next to his child. But the man continued to refuse the dad's request which resulted in the dad having to sit in his original seat and the teenage girl being seated next to the original man. He had no desire to be uncomfortable for a fairly long flight and while he was expecting for people to disagree with his actions, they were overwhelmingly on his side.

"You paid extra for that aisle seat, and it’s your comfort on a long flight. The guy should've booked better seats if he wanted to sit next to his daughter. Plus, it’s not your job to accommodate his poor planning," one person writes.

No Way Beer GIF by BuschGiphy

"If you want to sit together, pay for the seats. Good for you, people like that need to learn they cant have their cake and eat it too," someone else says.

"I hate it when a FA asks you to move one you've already said no. They should stand by their company who sold you the seat and reiterate that to the person asking," another chimes in.

pushing air travel GIFGiphy

"I’ve been in the situation traveling, when my kids were small and flights were canceled, etc. that we were seated separately. When you REALLY do NEED compassion, people are generally OK with it and they are understanding and will likely move if able. I’ve also raised my kids to be independent and as teenagers they would have been just fine. In a case where it really is a need (like a special needs teen), the airline owes its passengers some sort of a solution like upgrading an inconvenienced traveller," someone else adds.

The man does admit that maybe the dad assumed the solo traveler would be inappropriate with his daughter saying, "Maybe he thought I was some creeper? I AM NOT. I popped a prescription muscle relaxer, put on relaxing music on my earphones and zoned out." In the end the man did not give up his seat and the teen girl and her father were both fine sitting in the seats assigned to them.

From Your Site Articles
switching seats on plane
Joy

Couple on a bullet train joyfully ducking for a stranger's photo brings joy to millions

The man who took the photo is hoping to find the couple.

Photo credits: @eliapocalypse (screenshot), Abdullah Ghazanfar (photo)

Simple acts of kindness are sometimes the most impactful.

When Abdullah Ghazanfar snapped a picture of Mt. Fuji through the window of a Japanese bullet train, he had no idea his photo would bring joy to millions of people. Considering the fact that it's one of the most photographed mountains in the world, a snapshot of Mt. Fuji taken quickly through the tiny window of a moving train doesn’t seem particularly noteworthy, but it’s not the famous peak that makes the photo so special. It’s the adorable couple ducking down below the window so Ghazanfar could take it in the first place.

“I was on the shinkansen coming back to Awaji island, where I live, after spending New Years in Tokyo,” Ghazanfar tells Upworthy. “[The couple] saw me taking a picture and then ducked down so I could get a better shot. I would've properly come forward and zoomed in, but didn't want them to be down there for too long, so just quickly snapped the picture and said thank you. Showed it to them and they had a laugh and really liked it too.”

Ghazanfar sent the photo to his best friend, who shared a screenshot of his text on X with the caption, “I think this is one of the best things I have ever seen.”

Clearly she wasn’t the only one to think that. The screenshot went viral on X and has since gone viral on multiple social media platforms, with people raving over the wholesome moment.

"This is the sweetest thing I've seen this week!!!"

"It’s their smiles for me. They were so happy to do it."

"I like them more than Mt Fuji."

"Their wholesomeness is more beautiful than the mountain."

"They are the view."

""Seriously even I want to thank these guys. 😍🙌"

People also shared how they'd experienced similar kindnesses when traveling in Japan.

"After 2+ years in Japan, I can say that pretty much sums up my experience. ❤️"

"Just came back from Japan. Japanese are the kindest people I have ever met. 🥺"

"As someone who visited Japan, I can vouch for how darling the people were. 😍"

"Your experience reflects so many interactions we had with the Japanese when we visited their beautiful country. Strangers always so helpful, generous and kind!"

"This is why I love Japan so much 😍"

Going viral on social media wasn’t Ghazanfar’s nor his friend’s intent. They were just sharing a lovely moment of genuine human kindness, but that authenticity is part of what makes it so wholesome. Anyone can make a manufactured image for clicks, but this was a spontaneously captured act of kindness and then shared just for the joy of it. Things like this happen every day all over the world, so on the one hand it isn’t something extraordinary. But these kinds of simple interactions are powerful reminders of humanity’s positive side—reminders we all need, especially on social media.


Ghazanfar says he’s still looking for the couple and that he puts out a call on every share that tags him, in the hopes that he can check in with them about the photo going viral. (If you recognize this couple, let us know!)

“I’m glad the picture is out there making [people] smile,” says Ghazanfar. “And I just really hope I can get some real confirmation from the old couple involved that they're happy with it, since I really didn't think the picture would get this out of hand. But I guess it belongs to the internet now.”

Just imaging this sweet couple in Japan who either have no idea of the delight they’ve brought the world or who have chosen to remain anonymously kind strangers is enough to make you smile, isn’t it?

From Your Site Articles
Trending Stories