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If you struggle with small talk, a simple acronym can make it a lot less painful

All you have to remember is "FORD."

via Gary Barnes/Pexels

Small talk can be painful, but the FORD method can help.

Some people enjoy small talk and are naturally good at it. For others, it feels like mental and emotional torture. There are many reasons why people are nervous about entering social situations where they have to make small talk, such as a work event, a party where they don’t know many people, or at school. Some people don’t enjoy small talk because they get frustrated talking about seemingly unimportant topics.

At the same time, others are shy and afraid they’ll say the wrong thing or run out of topics of conversation. Psychologists suggest those who are uncomfortable knowing what to say should use the FORD method of conversation starters. It’s an acronym that’s an easy way to remember four different topics of conversation that work with just about anyone.

— (@)

According to Nicole Arzt, M.S., L.M.F.T at Social Self, the FORD acronym stands for Family, Occupation, Recreation and Dreams. Here are some examples of questions that fall under each category.

Family

Just about everyone has a family, so it’s a great way to ask someone to share some information about their personal lives without being too forward. Arzt suggests the following questions when making small talk:

family, small talk, ford method You can ask people about their parents, kids, siblings, grandparents, cousins, aunts and uncles, or just family in general.Photo credit: Canva

Do you have any siblings?

How did you two meet? (if you are meeting a couple for the first time)

How old is your child?

How is your____ (sister, brother, mother, etc.) doing since ____ (event that happened?)

Occupation

Just like a family, almost everyone has a job. Or, if they do not, that can be an interesting topic as well. Here are some starter questions you can ask someone about their job.

jobs, occupations, ford method, small talke You can take questions about someone's occupation beyond simply, "What do you do?"Photo credit: Canva

What do you do for a living?

How do you like working at _____?

What’s your favorite part of your job?

What made you interested in becoming a _____?

Recreation

You can learn a lot about a person after knowing how they spend their free time. It’s also an excellent way to determine if someone is like-minded and shares the same interests. Here are some questions to get the ball rolling:

hobbies, what do you do for fun, recreation, ford method, small talk People often love talking about what they do for enjoyment outside of work. Photo credit: Canva

What do you like to do for fun?

Have you watched (or read) ______(popular show/book)?

What are you up to this weekend?

Dreams

Learning someone’s hope for the future can tell you much about who they are on a deeper level. They may have just told you about their current job or how they spend their time. But, ultimately, what do they wish to do with their lives? Here’s how to ask someone about their dreams.

hopes and dreams, ford method, small talke Asking people about their hopes and dreams can be a great way to make more meaningful small talk.Photo credit: Canva

Where do you hope to be working in the next few years?

Where would you like to travel?

What’s something you’d like to try in the future?

Would you ever consider trying _____ (particular hobby or activity)?

Arzt also notes that you shouldn’t just be an interviewer. You have to talk about yourself, too. In other words, you need a mutual take-and-give. “Pay attention to someone else's answers and think about how you can draw from your own experience to connect," she wrote. When you're feeling socially anxious, it can be hard to listen to the other person while also thinking about your own responses, so thinking of the FORD acronym for yourself and having something to share in each category ahead of time can be a way to avoid the dreaded awkward silence that sometimes happens during small talk.

— (@)

It can also be tricky to know how much you should be talking vs. how much you should be listening. If you're not sure how much to say during a conversation, follow the 43:57 rule. A numbers guy at Gong.io analyzed over 25,000 sales calls with AI and found the perfect speaking-to-listening ratio. Sales soared when the salesperson talked 43% of the time and listened for 57%.

Even though this insight is from business calls, it applies to everyday social interactions. It's really about listening and making the other person feel special. After all, who doesn't love feeling heard and appreciated?

Small talk doesn't have to be torturous, even if it's something you don't look forward to. With a little preparation and some genuine curiosity, it might even become enjoyable as you make new connections with people.

This article originally appeared last year.

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communication

Teachers

Are you guilty of 'boomerasking'? Why this common conversation faux pas makes you less likeable

And no, it has nothing to do with boomers.

Photo credit: Canva

A hand coming through a blue wall holding a boomerang.

You might have never heard the term “boomerasking” until now, but you’ve almost certainly experienced it…and might have even done it yourself. And no, this has nothing to do with boomers asking why folks can’t pick themselves up by the bootstraps. In fact, this conversation faux pas can be committed by any age group.

Boomerasking is when someone asks a question, only to bring the focus back onto themselves, ala a boomerang.

Example: you ask “how was your day?” to a friend. Your friend responds, “fine, I got some deals at Costco,” and you reply, “well my day was great, I found $100 on the sidewalk, and someone complimented my new shoes!”

Essentially, you didn’t pose the question to really listen to your friend’s answer, but rather to talk about yourself. That’s boomerasking in a nutshell.

boomerasking, conversation tips, social skills, how to talk to people, psychological study Two people talking.Photo credit: Canva

But according to new research from the Journal of Experimental Psychology: General, there’s a bit more to glean from this. For starters, researchers broke boomerasking down into three categories:

“Ask-bragging” - when someone asks a question only so that they can one-up the answerer and brag about themselves
“Ask-complaining” - when someone asks a question for the sole purpose of venting their story of a negative experience onto who they asked
“Ask-sharing” - when someone asks a question followed by sharing something neutral that probably only the asker finds interesting, i.e. weird dream

The study also found that most participants admitted they had both experienced boomerasking and had been guilty of it themselves, so it’s likely that we’ve all done our fair share of asking only to share a bit about ourselves.

@6girldadreviews Boomerasking? #boomerang #conversationalambush #dadjokes #conversation ♬ original sound - 6 Girl Dad Reviews

And granted, this impulse isn’t completely self-serving. Researchers noted that really, it’s simply the result of two conflicting natural human desires: one, to be responsive to others, and the other, to share individual experiences. They also shared that some participants thought prefacing a long conversation about themselves with a question posed to another person was the considerate way of making conversation feel more balanced, since it’s not entirely about them.

boomerasking, conversation tips, social skills, how to talk to people, psychological study media1.giphy.com

In all these cases, boomerasking backfires, and instead only makes the question asked seem insincere, according to the study. To combat this urge, researchers suggest two main things:

1. Ask questions that you are unable to answer yourself, which prevents the possibility of boomerasking, because you have nothing to contribute.

2 Use responsive listening techniques, with verbal cues like affirmation, validation, and repeating and/or reformulating what a partner has said. You can still ask questions, just make sure not to shift the focus away from the other person.

Healthy conversations, which are vital to us all, require a bit of give-and-take. Plus, appearing polite doesn’t have nearly as much weight as showing genuine interest in someone else. So the next time you find yourself wanting to share something, maybe just be clear about that. And if you do ask someone about their day, listen.

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Community

This 3-step Harvard conversation trick makes shy people more likable

Making small talk easier? Yes, please.

via Pavel Danilyuk/Pexels

Two people having a conversation at a party.

Many people, especially those who are introverted and shy, are uncomfortable making small talk with someone new, whether they’re at a party, work event, or just standing in line at the grocery store. However, a 2017 Harvard study revealed a simple three-step trick to make you more likable and conversations more comfortable.

The researchers found that when approaching someone you have never met, asking a question and then two follow-up questions dramatically increases your likeability. The study was conducted by Harvard researchers and published in the Journal of Personality and Social Psychology.

“We identify a robust and consistent relationship between question-asking and liking,” the study's authors wrote. “People who ask more questions, particularly follow-up questions, are better liked by their conversation partners.”

party, gathering, small talk, connection, conversation, shy people Two people chatting at a small gathering. Image via Canva

How do I make new people like me?

The study should be a big relief to shy people and introverts who are not interested in trying to impress people by going on and on about themselves.

According to the research, when you meet someone new at a party, the important thing is to approach them like it’s an interview, and you are the journalist. You just need one strong opening question and then you can follow up two times by asking them to clarify what they meant or expand on something they said.

“Think to yourself, 'I need to ask at least five questions in this conversation,' or 'I need to ask questions in this conversation, listen to the answers, and ask follow-up questions.' It’s easy to do, and—even better—requires almost no preparation,” Alison Wood Brooks, assistant professor and Hellman Faculty Fellow at Harvard Business School and a co-author of the study, said, according to Forbes.

People like those who ask follow-up questions not only because they enjoy talking about themselves, but because It also shows that their conversation partner is actively listening. They are paying attention, not looking over your shoulder at someone else. “Follow-up questions are an easy and effective way to keep the conversation going and show that the asker has paid attention to what their partner has said,” the researchers note.

The findings counter the strategy many use when meeting someone for the first time, whether on a blind date or at a networking event. For many, the first step is to try and impress the new person, but research shows that’s not the case.

shy, anxious, small talk, conversations, likeable A woman hides her face.Image via Canva

“The tendency to focus on the self when trying to impress others is misguided,” the study’s authors wrote, adding that “redirecting the topic of conversation to oneself, bragging, boasting or dominating the conversation, tend to decrease liking.”

It’s a pretty simple concept: people like talking about themselves and if you allow them, they’ll like you more. “Compared to those who do not ask many questions, people who do are better liked and learn more information from their conversation partners,” Brooks said. “This strategy does both. It’s an easy-to-deploy strategy anyone can use to not only be perceived as more emotionally intelligent but to actually be more emotionally intelligent as well.”

One of the studies cited by the authors focused on online dating and found that asking follow-up questions meant a greater chance of getting a second date. The researchers found that the top third of question-askers got the most second dates. When researchers looked at face-to-face speed daters, where they met 20 people at a time, they found that asking one more question on each date would help someone succeed in getting a “yes I want to see you again” on one more date.

The three-question rule has some caveats. You should make sure you're having a conversation, not an interrogation. “Asking a barrage of questions without disclosing information about yourself may come across as guarded, or worse, invasive,” Brooks says.

How much should I talk in a conversation?

conversation, group conversation, party, event, gathering, shy people A group of women look bored at a party.Image via Canva

While it’s important to ask questions when you meet someone new, you can’t let them do all the talking. Research shows that the perfect conversation ratio is 43:57. You do 43% of the talking and 57% of the listening. The goal is to make your conversation partner and new friend think, “Wow, that person really gets me” by the time the conversation ends.

The next time you find yourself in a social situation, you can feel a bit more relaxed knowing there is a scientifically proven way to ensure that people will find you likable and a good conversationalist. Remember the three-question rule: Open with a question and then ask two follow-ups.

Need even more Harvard-sourced tips for painless conversations? Listen to what the Harvard Business Review has to say:

- YouTubewww.youtube.com

This article originally appeared last year.

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conversation hacks

Joy

Stop struggling with small talk by using the easy 'FLIP method'

This'll make your next party a lot easier.

via CottonbroStudio/Pexels

Three people having a polite chat at a party.

There are numerous reasons why some don’t like making small talk. There are those of us who don’t enjoy it because, usually, it means having to feign interest in boring topics. Others don’t like small talk because they get nervous around strangers and are either afraid they’ll say something that makes them look dumb or that there will be a lull in conversation that makes every second feel like a decade.

The problem is that small talk is a fantastic interpersonal skill that can significantly benefit your professional life and make it easier to build relationships. The good news is that Oliver N Mark, a Substack user, created an easy-to-use script called the FLIP method that makes it easy to have small talk with just about anyone. You just have to remember the acronym: FLIP.

What is the FLIP method?

Oliver N Mark says that instead of “freezing up and overthinking,” he can now start and “hold conversations without forcing anything.” Here’s the FLIP method explained:

F – From → Ask about their background (“You sound like you might be from the UK?”)

L – Location → Use the environment (“What brings you here?”)

I – Interests → Find common ground (“What’s something you could talk about for hours?”)

P – Personalise → Make them feel seen (“That’s a cool necklace; does it have a story?”)

From

Everyone is from somewhere, and people’s origins are a big part of their identity, so you'll never go wrong asking someone where they were born.

“You sound like you are from New York.”

“Are you from around here?”

“When did you move here, or were you always from Los Angeles?”

Location

Even if you just met someone, you both have something in common. You are in the same place. Use that to your advantage by asking some location-based questions.

“Do you come here often?”

“What do you think of the artwork at this place?”

“What brings you here?”

Interests

Everyone loves to talk about their hobbies, the things they follow, or they love to read about. When they start talking, be sure to practice active listening, as the conversation could take an entirely new direction at any moment.

“What could you talk about for days?”

“What’s the last book you’ve read?”

“What do you do in your spare time?”

Personalize

Everyone loves the unique feeling of being noticed. If you genuinely point out something unique about someone, they'll really appreciate the compliment.

“Those are some great-looking shoes. Where did you get them?”

“You have a soothing accent. Where are you from?”

“What’s the story behind your tattoo?”

Another popular method for making small talk, similar to Oliver N. Mark’s FLIP method, is the FORD method, which stands for Family, Occupation, Recreation, and Dreams.

How much should I listen versus talk in a conversation?

Also, it’s essential not to forget that one of the most important aspects of making great small talk is being a good listener. But how long should you listen versus talk? A 2016 study on sales calls published by Gong.io found that interactions in which the salesperson talked 43% of the time and listened 57% of the time had the highest sales yield. This is known as the 43:57 rule and is a great one to follow if you want to make a great impression on someone.

Mastering the art of small talk can be a massive game-changer for your personal and professional life. Hopefully, you will find that the FLIP and FORD methods help you have more relaxed, natural conversations. It’s a little tricky at first, but with a little practice, you should be able to turn small talk into meaningful conversations and joyful relationships.

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conversation tips

Health

Small talk going nowhere? Expert's 'threading' technique is the key to great conversations.

It doesn't take much to be great at small talk.

via Canva

A man and woman having a conversation.

Small talk can feel awkward, especially when talking to someone you don’t know very well and run out of things to say. That awkward silence may only last a few seconds but can feel like an eternity. Small talk can be uncomfortable, but it’s the gateway to starting relationships, creating professional opportunities, and building self-confidence. Becoming a master of small talk opens up possibilities, but how do you improve your skills?

One way to elevate your small talk game is by using a technique known as conversational threading. Adding a few more details to your questions and responses can open up different avenues to take the conversation and prevent it from stalling after a question or two. The key is to be an active listener with intentional questions.

How to get better at small talk

“The problem with most small talk is that it’s happening on autopilot, which means that people are asking questions they can already predict the answers to, such as: ‘How are you?’ ‘How’s the weather?’ “How was your weekend?’” Lorraine Lee, an award-winning virtual keynote speaker and CEO of RISE Learning Solutions, told CNBC Make It. The problem is that when you ask autopilot questions, you’re bound to get predictable answers, making it hard for the conversation to get off the ground.

Question: “How are you doing?”

Predictable answer: “Fine, how are you?”

Good answer: “Great, I’m planning a trip to Mexico, and I’ve really been enjoying ‘The White Lotus’ on Max."

The “good answer” here gives the person you’re talking to two threads to follow. They can ask you about Mexico or share how they once went to Cancun and had a great time. They can also reply to your thread about “The White Lotus” and discuss whether they have seen it.

Question: “Cold outside, isn’t it?”

Predictable answer: “Yeah, I’m freezing.”

Good answer: “It reminds me of the blizzard we had a few years back. What year was that?”

The “good answer” here also gives the person you’re talking to two threads. They can speculate on the date of the blizzard or share their experience with the snowstorm. The “predictable answer” stops the conversation in its tracks.

What are subject words?

Sean Cooper, known as the “shyness and social anxiety guy,” says we should look for “subject words” when talking with people because those will provide potential threads for a more meaningful conversation. For example: “I bought tires at the Goodyear station with my wife on Saturday” has four different keywords: tires, Goodyear, wife, and Saturday.” If you’re listening, it gives you four ways to turn the conversation into something more:

Tires — “Gee, I can’t remember the last time I changed my tires…”

Goodyear — “Is that the tire store off of Crenshaw Boulevard? Do they have good service?”

Wife — “How is your wife doing these days?”

Saturday — “Saturday was a lot of fun, I took my daughter to a horse stable."

Also, you can create better threads by asking more specific questions.

Autopilot question: “Do you come here often?”

Good question: “What’s your favorite drink at this bar?”

Autopilot question: “How are you doing?”

Good question: “What’s been the highlight of the week?”

Becoming good at small talk isn’t difficult as long as you can turn off autopilot and become more intentional with your questions and answers. Be sure to load up your responses with plenty of threads and keywords so that you’re partner can choose a direction for the conversation. As long as you keep threading the conversation, your relationship has room to grow and flourish.

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communication tips

Education

Never know how to answer the 'What do you do' question? This simple formula can help.

How many times have you been asked, "What do you do?" and not known what to say?

Photo credit: Canva

Let's face it, our answers to this question are usually a bit blasé.

We’ve all been there. The moment we’re face to face with a stranger and the ice breakers begin rolling in. During this little tête-à-tête, one question is sure to be as inevitable as Thanos himself: “What do you do?”

Even for the most skilled small talkers among us, this is not always a particularly easy question to answer. Not without sounding overly vague, sterile, or, yes, even dull. But as CNBC contributor and author Jessica Chen will tell you, there is a tried-and-true method that not only provides an answer for the “What do you do?” question but inspires authentic connection with others.

Her formula, which is included in her book Smart, Not Loud: How to Get Noticed at Work for All the Right Reasons, is pretty simple and definitely gives you more to work with than just saying your job title, which, barring any astronauts or Grammy award winners reading this, can sound pretty bland for most of us.

Hex Astronaut GIFfrom Hex GIFs

Without further ado, here are the 3 points to hit in your answer, according to Chen.

1. Talk about the issues you solve

This can help paint the picture that anyone can relate to, even if they have zero familiarity with your industry. Chen advises putting this in the form of a rhetorical question.

Examples:

“You know how cyberattacks are getting more frequent and sophisticated?”
“You know how you see ads when you scroll through a news story?”

2. Share the solutions you offer

Now’s your chance to clearly explain how your work addresses the issue you set up in step one. Chen notes that it’s important to think about “real-life implications" of what you do every day:

Examples:

“What I do is create software systems that alert companies when a suspicious user tries to access their platform.”
“What I do is research the best places to put ads so that they have maximum visibility.”

3. Drop some proof

This is where you tie it all together, using a story or other pertinent company details, in order to solidify your credibility.

“In fact, our organization is one of the largest cybersecurity companies in the world with clients like [well-known company].”
“In fact, the click-through rate of our ads is around 3%, which is much higher than the industry average.”

Put all those together and you’ve got: “You know how [talk about issues you solve]? So what I do is [share the solutions you offer]. In fact, [drop some proof].” Badda bing, badda boom, a concise, yet well-thought out and impactful answer that actually provides a snapshot of what you do for a living. Side effects might include nods of interest and response in the form of, “Wow, cool!”

Oh Wow You Dont Say GIFfrom Oh Wow GIFs

If you’re struggling with all things small talk, having a go-to approach, much like this one, isn’t a bad idea. Having things like the FORD method, which is essentially a list of ice breaker questions that will get virtually anyone talking, in the back pocket can really help offset any social jitters that get in the way in the heat of the moment.

Basically, it’s totally okay if you don’t naturally have the gift of gab. But since you will likely have to engage in conversations throughout a good chunk of your life, it might behoove you to find ways to make it less stressful. And even for those of us who are extroverted and can chat with anyone, there are ways in which we can make our communication more impactful.

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mental health

Mental Health

Stop struggling with small talk by using the simple 'FORD method'

This'll make your next party a lot easier.

via Gary Barnes/Pexels

Using the FORD method to make small talk.

There are many reasons why people are nervous about entering social situations where they have to make small talk, such as a work event, a party where they don’t know many people, or at school. Some people don’t enjoy small talk because they get frustrated talking about seemingly unimportant topics.

At the same time, others are shy and afraid they’ll say the wrong thing or run out of topics of conversation. Psychologists suggest those who are uncomfortable knowing what to say should use the FORD method. It’s an acronym that’s an easy way to remember four different topics of conversation that work with just about anyone.

According to Nicole Arzt, M.S., L.M.F.T at Social Self, FORD stands for Family, Occupation, Recreation and Dreams.