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service animals

Service dogs deserve vacations, too.

Service dogs are professionals who are trained to be attentive, helpful and extremely well-behaved for their owners who rely on them for everyday living. They aren't easily distracted and have solid control over their impulses because their job performance is vital to humans who need them. No one wants a service dog going rogue.

But underneath all of that self-control and professionalism, service dogs are still dogs, as an adorable reunion on a Disney cruise ship makes delightfully clear.

pluto, dog, disney, disney cruise, disney character Who doesn't love Pluto? Giphy GIF by de Wannebiezz

Ashton McGrady is a content creator who shares her adventures with her Golden Retriever service dog, Forest, who has an affinity for Disney characters. In one video, she shows Forest choosing his own stuffy at a Disney gift shop, even putting the money on the counter to pay for it himself. But another video of Forest being reunited with his favorite character, Pluto, has people the world over feeling his joy vicariously.

Watch:

@radiantlygolden

proof that distance won’t keep the very best of friends apart ❤️🚢✨ we love you pluto!!! #servicedog #servicedogteam #disneytiktok #disneycruiseline #disneycruise #hostedbydisney

Ashton calls Forest her "best pal and lifesaver," and it's clear from her videos that they make a great team. People loved seeing the good doggo get to let loose and enjoy a romp with Pluto and how the cast member interacted with him as well.

"Those dogs are such good pups and work so hard to keep their owners safe, it’s nice to see them play for a bit ❤️"

"This is the most golden retriever golden I’ve ever seen 🥰🥰🥰"

"i just know the actor under the costume was having the best day ever."

pluto, dog, disney, disney cruise, disney character Pluto agrees. Giphy

"DID PLUTO WAG HIS OWN TAIL??? This is the best thing I’ve seen all day"

"It's like the Disney hug rule applies to dogs...but it's play with them until they are done."

The "Disney hug rule" referenced here is an apparently unofficial "rule" that DIsney cast members when dressed in character don't end a child's hug until the child let's go—basically letting the child hug the character as long as they want to. It's not an actual rule, but it's a thoughtful practice some cast members use to make sure their young guests don't leave a character meet disappointed.

For Forest, the equivalent is playing until he (or his owner—he's on the job, after all) decides he's done.

This isn't the first time Forest has had a touching reunion with Pluto. Ashton shared another video with a similar interaction—it's clear that Pluto truly is Forest's bestie.

@radiantlygolden

I just want to go back to this moment 🥹 if you’re friends with pluto and you see this, you made our entire day ♥️ #waltdisneyworld #wdw50 #epcotfestivalofthearts #festivalofthearts #epcot #charactermeetandgreet #disneytiktok #distok #servicedog #servicedogteam #servicedogsatdisney

Ashton also uses social media to educate people about service dogs, as there are a lot of misunderstandings out there about what service animals are, how they work, and where they are allowed to be.

Though service dogs and their owners will often naturally form a bond, a service dog is not a pet; it's a working animal that assists a person with disabilities or health conditions. In fact, service animals are considered medical equipment, in the same category as a wheelchair or an oxygen tank, and they are allowed to go anywhere the person they are serving would normally be allowed to go—even if other animals are not allowed. As the Americans with Disabilities Act website states: "Under the ADA, State and local governments, businesses, and nonprofit organizations that serve the public generally must allow service animals to accompany people with disabilities in all areas of the facility where the public is allowed to go."

Service dogs are sometimes confused with emotional support animals, but they are not the same thing. Service animals are trained to do specific tasks related to mitigating a person's disability, which could range from recognizing when their owner is needing medical attention to reminding them to take a medication to guiding them around an obstacle or across a street.

@radiantlygolden

If a business is not pet-friendly, they may only ask these TWO questions! note: “emotional support” is NOT considered a valid answer to question 2. thank you @Disney Parks for this great example of how it should be done. #servicedog #servicedoglife #servicedogteam #disabilitytiktok #disneyparks


There are some guidelines and laws that govern how the general public as well as private businesses should interact with service animals. First, no one should pet a service animal unless their handler specifically invites them to. Second, there are only two questions a business owner or their staff members are allowed to ask a person with a service dog: 1) Is the dog a service animal who is required because of a disability? And 2) What work or task has the dog been trained to perform? They are not allowed to ask for documentation, ask what disability the person has or ask that the dog demonstrate what they can do.

For people who need them, service animals like Forest are a vital part of living a full life. They are also working professionals who deserve a break now and then, so it's fun to see this good doggo having the time of his life with his buddy, Pluto.

You can follow Ashton on TikTok and YouTube.

This article originally appeared in January.

True
Eagle Rare Life Award

Lon Hodge has a lot in common with his dog, Gander. They're both from Colorado. They share the same birthday. But it's how they differ that makes their relationship special.

Hodge is a veteran living with injuries that he sustained in the line of duty and a severe case of PTSD. Gander is a service dog who was specifically trained to assist people with such disabilities. And while all service animals are equipped with unique qualifications, from the moment Hodge met Gander, he felt there was something truly uncommon about his abilities.

"He’s just an extraordinary creature," says Hodge. "He misses nothing."


Gander the dog. All photos via Lon Hodge. Used with permission.

Gander seems to have a sixth sense about knowing exactly when and how someone needs his help. He’s done it with people who’ve been diagnosed with illnesses like diabetes and terminal cancer. He once came up to a Navy Seal who was dealing with panic attacks and offered support by leaning against him. The man broke down crying saying he'd recently lost his dog.

It's no surprise that his fans often remark, "Gander knows" when hearing about his encounters.

This almost uncanny ability to read people is also ultimately how Gander came to save his owner's life.

Hodge and his service dog, Gander.

Hodge served in the military medical corp from 1973 through 1981. He remained stateside, but sustained several injuries during his stint as an officer at a munitions plant. While not life-threatening, the experience contributed to inner emotional turmoil that began to seethe in the few years following his end of service.

Suddenly, a culmination of stressful life moments like starting a new job as director of a rehab hospital, and the death of his mother, resulted in the wheels coming off the cart, so to speak. Everything just came crashing to halt.

"I went from 60 to zero," recalls Hodge. "I couldn’t leave the house for several months."

At the same time, as a result of his ever present anxiety, his resting heart rate speed up to 120 beats per minute. His doctors prescribed him a number of medications, but they just put him in a fog.

He knew that he needed to find a better way to manage his symptoms. Then, as fate would have it, he happened to catch a TV special about the benefits of service dogs for veterans. So he reached out to Freedom Service Dogs, a Denver-based nonprofit that trains rescue dogs to work with veterans as well as other disabled people. Seven months later, he was matched with a soulful-eyed Labradoodle named Gander.

Lon and Gander were recognized as the 2018 Eagle Rare Life category winner for Survival.

From the moment they met, Hodge knew it was the beginning of a beautiful, life-changing friendship.

However, even though they bonded almost instantly, their relationship wasn't without growing pains.

Not only was he now charged with taking care of someone besides himself, Gander forced Hodge to get out in the world and be with people — something he'd avoided doing for nearly a year.

"Gander's a really cute dog, so everyone wanted to interact with him," recalls Hodge. "I was like, 'Oh my god, what have I done to myself.”

Suddenly he was fielding all these questions from people about Gander, and in turn, about himself. Since a service dog is meant to stay by you at all times, it's really impossible to distance yourself from the reason why you have one. While this was initially quite difficult for Hodge, it forced him to regularly confront his social anxiety, and slowly but surely it began to dissipate.

Gander comforting Hodge.

His heart rate also dropped down to a normal 80 bpm, and the suicidal thoughts he'd been having shrank away.

"If I’m really anxious, he’ll put his feet up on my chest, or he’ll lick my hand, or he’s taught to lean against me, and if someone comes to me too quickly, he’ll stand up and get between us," explains Hodge.

While they're small actions, it's Gander's incredible intuitiveness about when to employ them that makes the difference.

It was impossible for Hodge to ignore the effect Gander has on just about everyone he meets. He wanted to find ways to share that magic with more people who truly needed it.

So Hodge created Facebook and Twitter accounts for Gander where he shares messages of awareness for PTSD, veteran suicide, and other invisible injuries. Unsurprisingly, the pages quickly gained massive followings.

Around the same time, Hodge and Gander also started traveling around the country, speaking on behalf of veterans at various conferences.

In 2014, Gander won the AKC Humane Fund Award for Canine Excellence in the service dog category.

Since then, the pair have continued to spread awareness and hope to veterans. Hodge regularly calls for Planned Acts of Community Kindness (PACKs) on Ganders' Facebook page. These are just little things people can do to help out members who are struggling with something. For example, when Marine Corps Lance Corporal Dylan Bogue lost his dog, Hodge posted his request for help, and within a month, the two were reunited.

This past year, they've also performed 365 Taps at cemeteries all over the country in honor of service men and women who died by suicide. At each ceremony, Hodge reads 22 names of veterans in order to call attention to the fact that 22 veterans take their lives everyday, and give loved ones a sense of closure.

Helping people in turn helps Hodge continue to recover from his own PTSD. But he knows that he couldn't have gotten here without his canine companion.

That said, he wants people to know that a service dog is a major commitment. He's not just a friend — he's a mental and physical health support system.

"This dog is medical equipment, this dog is your lifeline, this dog is everything," says Hodge.

If you think you might need one, do your research first to make sure you qualify. Hodge is also happy to answer questions about his experience with Gander.

Even though you can't see it, PTSD is a real illness, and requires treatment. Sometimes the best medicine just comes with four legs and fur.

Debi Krakar had a golden retriever named Riley who wanted to give love to everyone she met.

Riley was so loving, in fact, that Krakar couldn’t keep her sweetness all to herself. In 2006, she decided to get her pup certified as a therapy dog; the process involved training to give affection and comfort in places such as hospitals, nursing homes, and schools.

Whenever Krakar’s kids had friends over, the children immediately gravitated toward Riley, so once she was certified, Krakar focused primarily on taking her to schools. Riley taught students how to interact safely with dogs and, in the process, helped even the most timid kids learn social skills.


Photo courtesy of Debi Krakar.

“[She] had a true gift for knowing when to lay down and be still — for the elderly or for a scared child — and when to be her happy, bouncy self,” Krakar says.

The students adored Riley. Anyone who looked into her big, dark eyes couldn’t help but smile.

After witnessing how Riley could brighten up a classroom, Krakar wanted everyone to have the chance to enjoy their own canine companion.

She had already been volunteering with a German Shepherd rescue organization that found homes for homeless dogs, and she loved helping match rescue dogs with their forever families.

However, getting dogs adopted was harder than she had ever expected. Many rescue organizations have strict rules for potential pet parents. In fact, Krakar had experienced firsthand how their requirements could sometimes rule out responsible families.

Back in 2003, she had applied to foster dogs for a golden retriever rescue group, but they told her she wasn’t a good fit. “They said my house was too clean and they didn’t think I could handle the fur,” she says, laughing. “But I cleaned it because [they] were coming over — that’s what my mama taught me!”

A child reads to a therapy dog named Bacchus. Photo by The Dog Alliance.

When she watched Riley in the classroom, Krakar thought back to that discouraging experience. She became determined to help responsible families adopt the dogs they deserve. So she began taking dog training classes to learn more about what makes a stellar dog owner.

“I just immersed myself in everything dog and learned what I could,” she says.

Slowly but surely, she developed a business plan for an organization that would run therapeutic dog-related programs including training classes, an education center, and promoting youth literacy by having children read to dogs.

With help from volunteers, Krakar transformed her plan into reality and officially opened The Dog Alliance in Austin, Texas, in late 2006.

The Dog Alliance teaches owners how to train their dogs, which helps create stable homes for the dogs themselves. The idea is that people are more likely to keep their dogs if they know how to deal with common problems like misbehavior.

Owners and dogs can also sign up as therapy dog teams to spread joy to people in hospitals, workplaces, and schools, just like Krakar and Riley once did. The organization currently has about 175 teams visiting people at over 300 sites where the dogs help relieve stress with their wagging tails and cuddly personalities.

Buzz the therapy dog at work. Photo by The Dog Alliance.

However, despite the program’s success, the Dog Alliance was still missing something: a service dog program for veterans. People would often ask Krakar if her team trained service dogs for veterans with PTSD or other disabilities. Even though she saw the need for it, she didn’t think the organization was ready for such a complicated project at first.

“It’s a huge undertaking,” she explains.

While the training process is similar to that of therapy dogs, service dog training is different. Therapy animals are still considered pets, whereas service dogs are working dogs who have to learn to perform tasks like waking their handler from nightmares or retrieving medication.

However, many of The Dog Alliance staff members and volunteers were passionate about the idea of working with veterans. They knew from the veterans in their lives that service dogs can help heal trauma. Plus, their therapy dogs already had a calming effect on elderly and disabled residents in veterans homes.

So in 2016, after much consideration, Krakar decided to start Hounds for Heroes, a program that provides veterans with service dogs for free.

Staff Sgt. Patrick Stockwell with his service dog, Jenny. Image via The Dog Alliance.

The Dog Alliance trainers select and train shelter dogs for the program, and many of their trainees become successful service dogs.

However, some of the dogs aren’t quite right for the task. Service dogs for veterans don’t just need specific training — they need to have the right temperament and a clean bill of health.

Some of that criteria is simply impossible to determine in a shelter dog. For example, since shelter dogs don’t come with complete family trees, Krakar’s team can’t screen for genetic health problems. For a dog that’s helping its handler with mobility issues, a genetic issue like weak hips might make it hard for the dog to work later in life.

With that in mind, The Dog Alliance started its very own breeding program to produce dogs with the ideal mental and physical traits for veterans. They’ve actually just had their first litter of eight adorable pups.

Roxy with her puppies, the first litter from The Dog Alliance breeding program. Photo by Emily McCall Photography, used with permission.

The puppies were born in March 2018 and are already preparing for service dog life with socialization, obedience classes, and exposure to a variety of settings. They’ll be ready to go home with their handlers when they're 14 to 18 months old.

Krakar looks forward to the day when the puppies are thriving in loving homes and giving veterans the help they need to heal.

“[A service animal] gives veterans hope,” says Krakar. “They feel like theyre not out there all by themselves. Theyre sharing [their lives] with someone.”

That sense of hope motivates her to keep expanding The Dog Alliance to reach more people in need.

Debi Krakar with two service dog puppies. Photo by Emily McCall Photography, used with permission.

When she first volunteered with Riley, she didn’t expect to end up creating her own nonprofit. She didn’t even have the experience for such an endeavor. But that didn’t stop her from changing lives, both human and canine.

While Riley passed away in February 2016 from cancer, she inspired an incredible group of dogs and trainers. She even helped Krakar come out of her shell and make friends within a community of dog lovers — a gift that continues to give to this day.

“She taught me how soothing a dog could be to those under stress,” says Krakar. “All of us at The Dog Alliance strive to be as nonjudgmental and accepting as Riley.”

Imagine you're a guide dog: You're a dog with a job.  You love your human, and you want to keep them safe and healthy. So you're working all day.

You'd need a break, a few moments that are just about you, right?  

Right.


And one dog's going hilariously viral for the sneaky way he's guiding his human into his plan for treating himself. Internet, meet Danielle Sykora (human) and Thai, the goodest and craftiest Labrador/golden retriever that's done ever retrieved. (Of course, they're all good dogs, Brent.)

After that caption, you may be asking yourself, "'Mad loyal to her otherwise?' What does that even mean?" And it's a good question — without context, the dog in that photo looks like he would never betray his human and that he could do anything he sets his mind to. He wants to fly a plane? I'd get a first-class ticket for the ride. He wants to be president? I'd vote for him. Thai wants to run the world? Beyoncé might consider allowing it. How could anyone say no to that face?

Thai's sneaky, "disloyal" behavior is so wholesome, so pure, it's about to make your whole day.

Here's the story: BuzzFeed reports that when Danielle, a college student, comes home for the weekend, she likes to go to the mall with her dad, her sister Michele, and Thai. The last time they all went shopping, Michele's dad told her to tread carefully because he was fairly certain Thai was about to walk Danielle past every other store and right into his favorite shop: a wonderland of dog toys, treats, and fine home decor aptly called Cool Dog Gear.

How did Danielle's dad know? Thai had happily done it before.

Because we live in a world where "video or it didn't happen" is the battle cry of the internet, Michele got it recorded.

Two things.

First: Have you ever considered comic sans is probably the font that dogs think in? That sign wasn't meant for humans; it was meant for dogs. Who else would be taken in by the store name Cool Dog Gear but a retriever? (What I'm saying here is that I think dogs can read.)

Second: How cool is that? Dogs — they're just like us! When they want to shop, they want to shop! Sometimes, we all just need a bit of retail therapy.

Thai was handsomely rewarded for his subterfuge. According to Michele, with whom I connected on Twitter, whenever the pupper heads to Cool Dog Gear's treat bar, he's rewarded with a hard-earned snack. (He's done it about six times at the time of this story.)

Of course, Thai is an incredible guide dog.

Danielle told BuzzFeed that Thai is smart and full of energy. Of course, he's also a little "mischievous." According to her, Thai jumped on top of a cake only a week after he came to live with her. Yet he always keeps Danielle safe, her sister tells me.

"He has never ever put her in any type of harm," Michele says. "He is so smart. He just really likes taking her to places that have good food smells."

Isn't that all we're looking for in a friend — someone to share good food smells with? Danielle said she'd much rather have an impish guide dog, one who will take her to Starbucks because he knows she likes it (and he gets a puppuccino, of course), than one who's always perfectly behaved.

One thing's for certain, the internet loOOOoves Thai (that was my impression of a doggie howl).

After Michele's tweet went viral, people from all over chimed in with praise and their own adorable stories of service animals going just a tiny bit rogue.

If there's one lesson Thai teaches us, it's to always act like you belong.

Hard agree, @SarahMunozzz.

Congratulations, Thai! You've gotten a treat, made the world a better place, and even started important conversations in the Twitter comments about how people living with disabilities use social media. That deserves another trip to the mall.

You know what? Thai may even be giving this golden — who's been my favorite for years — a run for his money.

I shared this video with Michele over DM, by the way. Her response? "That is exactly what Thai would have done."