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Why the viral advice to change your voicemail greeting if you're lost is absolutely a bad idea

Here's what to do instead.

Photo credit: Canva

A widespread myth about changing your voicemail greeting when stranded gets debunked by rescuers.

Back in 2021, multiple tragic news stories of people being stranded in the wilderness elicited a wave of viral posts sharing some wise-sounding advice for if you're ever stuck somewhere without cell service and a low battery.

The general suggestion was to your outgoing voicemail message to include your location. One version that went viral reads:

"If ever lost while hiking, stranded with a broken-down vehicle or other emergency situation, if your cell phone battery is low here is a tip that can very well save your life. Change your outgoing voicemail on your phone to a message that gives your approximate location, the time, the date, your situation; lost, out of gas, car broken down, injured, etc... plus any special instructions such as; 'You are staying with the car', 'You are walking towards a town' If your cell phone dies, stops working or loses signal your voicemail will still be working. Anyone calling your phone will hear your emergency instructions. They will know you need help and know where to find you or where to send help."

The problem is, the advice isn't wise after all. Yes, it sounds smart, but a Colorado rescue team explained why it's not.

The Alpine Rescue Team posted its response to the viral post on Facebook, writing:

"1. Without a signal (connection to the cell system) YOU CAN'T CHANGE YOUR VOICEMAIL. The voicemail system resides with your cell provider. To change your outgoing message, you have to CALL into your voicemail and then navigate the menus, record a new greeting, confirm the new greeting, etc. YOU CANNOT DO THIS WITH NO SIGNAL.

2. If your battery is low do not waste its power by calling your voice mail—or a friend or relative. Call 9-1-1 for help.

3. If you have no signal, text for help to 9-1-1. Many, if not most, 9-1-1 centers can receive a text.


4. Text takes much less power, is far more likely to get through, will automatically retry many times if you have spotty service, leaves record others can see and can give you an indication that it got thru. BTW, because of the automatic retries, you can compose and hit send on a text and then get your phone as high as possible to improve the chances of getting the message out.

5. Stay put. Okay, if you're lost or broken down and you've called for help (assuming you have signal and battery) please stay in one location—UNLESS YOU MUST MOVE FOR SAFETY REASONS. Changing your location makes our job more difficult. Trying to reach someone whose GPS location we have (within a circle, of course) is faster for us than trying to nail down a moving target. STAY PUT.

6. Maximize battery life. In order to make the battery last longer, turn off everything you do not need. Close all apps. Turn off WiFi and Bluetooth. Don't use your cell phone as a GPS/map device and especially do not use the compass if your phone has one -- the compass feature in some phones is a serious battery drain. Pull out your map and compass and/or use a dedicated GPS unit. You may be instructed, by text, to turn your phone off and text back at a specific time. Also, keep your phone just a little warm with some body heat or a handwarmer."

  - YouTube  www.youtube.com  

Many people probably think of their voicemail greeting as a recording saved on their phone, but it's not. A fact-check by USA Today, which consulted the top three carriers (Verizon, AT&T and T-Mobile), confirmed that cell service or a data connection is needed to change an outgoing voicemail message. You can do it over wi-fi, but that's not helpful if you're stranded on a mountain somewhere. You could change your voicemail greeting before you leave, letting people know where you're going to be adventuring if you feel comfortable with that, but once you're stuck without cell service, there's no changing it.

This is a friendly remind that it's always wise to look for what the actual experts say before passing along a viral social media post, even if the advice it contains sounds smart initially.

This article originally appeared four years ago.

 
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Pets

A woman reunited with her beloved cat she thought had died in catastrophic fire

After two months, Aggie was miraculously found among the rubble close to her former home.

Images courtesy of TikTok/@carolynkiefer1

Aggie is getting the treatment she needs.

Losing your home and belongings in a house fire is devastating enough, but losing a pet that you can't find before you're forced to evacuate is even worse. No one wants to say goodbye to a beloved pet even under normal circumstances, but to lose them in a fire is too tragic to think about.

So, imagine getting a call that your pet you thought had perished along with your home has been found alive.

Katherine Kiefer got that call from Westside Animal Shelter in Los Angeles two months after her home was destroyed in the Palisades fire. The 82-year-old had been at a radiation treatment appointment for lung cancer the morning of January 7, 2025, when the fire reached her neighborhood. Katherine's daughter Carolyn told Upworthy that Aggie had fled as the family gathered belongings and pets to evacuate while fending off the fire with hoses. They searched and searched, but finally they had no choice but to flee without her.

"Telling my mother that we had not found Aggie was devastating," Carolyn says. "We had failed. The next morning we were able to drive into the Palisades and saw we had lost our home. It felt like a warzone and it seemed impossible that Aggie would have been able to survive such a firestorm. The following two months have been very dark for my mother. Losing the home was painful but losing Aggie made it especially heartbreaking. My mother told me that when she was having a hard time with her cancer treatment and felt down she would remind herself, 'at least I have Aggie.' Now, she was gone."

But she wasn't. Aggie was miraculously found among the ash and rubble near their former home in early March and taken to Westside Animal Shelter, where workers scanned her microchip. Carolyn says the family thought the call from the shelter was a scam at first, but once they confirmed the chip number they knew Aggie really had survived. The shelter had sent Aggie to ChatOak Animal Hospital 40 minutes away for treatment, and Katherine got to reunite with her there.

"I have never seen my 82 yr old mother move so fast and be so impatient," says Carolyn.

Watch:

@carolynkiefer1

My mother is reunited with her beloved, Aggie. #palisadesfire #cat #reunited #rescueanimals THANK YOU @LA Animal Services 🙏

"Seeing them reunited was life changing," says Carolyn. "My mother has really struggled and Aggie's survival has brought her back to life. She is completely different since learning about Aggie. She is really a part of our family and we felt broken without her."

Carolyn's video of their reunion got over five million views on TikTok, but people wanted to see the original recording without the music added. In the unedited version, we get to hear the vet tech share how sweet Aggie had been, and we hear Katherine greet Aggie with, "Hi, sweetest girl!"

Sweetest girl indeed. Oof.

@carolynkiefer1

Replying to @Spasztic.bpd😏🙃🖤🩵🧡

Aggie was suffering from starvation, anemia, a fever, and minor burns when she was brought in. She had to have some matted fur removed and received the blood transfusion, and she will receive ongoing care until she is well enough to join her family again. A GoFundMe to help cover Aggie's veterinary bills has raised over $27,000 in just a couple of days, which is surely a relief for a family already dealing with so much loss.

@carolynkiefer1

Replying to @Yas Thank you for all the support for Aggie. Gofundme link in bio. 🙏 Thank you, Sarah Garrity, DVM, DACVIM (SAIM)! #palisadesfire #cat #aggie


How do you keep pets safe in a house fire?

Everyone wants to think they would just grab their pets and go if a fire threatened their home, but it's not always that simple. Animals have instincts to protect themselves and will often hide if they sense danger, so it can be hard to find them in a fire situation.

- YouTubeyoutu.be

The American Red Cross offers these tips for giving pets the best chance of survival in case of a fire:

- The best way to protect your pets from the effects of a fire is to include them in your family plan. This includes having their own disaster supplies kit as well as arranging in advance for a safe place for them to stay if you need to leave your home.

- When you practice your escape plan, practice taking your pets with you. Train them to come to you when you call.

- In the event of a disaster, if you must evacuate, the most important thing you can do to protect your pets is to evacuate them, too. But remember: never delay escape or endanger yourself or family to rescue a family pet.

- Keep pets near entrances when away from home. Keep collars on pets and leashes at the ready in case firefighters need to rescue your pet. When leaving pets home alone, keep them in areas or rooms near entrances where firefighters can easily find them.

- Affix a pet alert window cling and write down the number of pets inside your house and attach the static cling to a front window. This critical information saves rescuers time when locating your pets. Make sure to keep the number of pets listed on them updated.

However, even the best laid plans don't always go the way we want them to, and sometimes there's nothing we can do but hold out hope that our pets' natural survival instincts will save them like Aggie's did. Her tragedy to triumph story is is a good reminder of how resilient animals can be, even in the most unlikely of circumstances. Here's to a speedy recovery so Aggie can be home with Katherine where she belongs as soon as possible.

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Heroes

Found security footage shows three-year-old boy saving his drowning friend just in time

He truly saved his friend's life.

via Poliana Console de Oliveira / Facebook

Security camera footage shows the young child rescuing his friend

In 2020 at a residence in Itaperuna, a city north of Rio de Janeiro, Henrique, a three-year-old child of a worker on the property, snuck away from his parents' supervision and wandered over to the pool. Security camera footage shows the young boy and fellow three-year-old, Arthur de Oliveira, sitting next to the pool when Henrique reaches for an inflatable floaty and falls into the water.

A frantic Arthur looks around for help, but there is no one to be found. For 10 seconds, Henqriue struggles to keep his head above water, until Arthur bravely extends his hand and pulls the boy up. If Arthur didn't have the strength, he could have fallen in the pool and both boys could have died.

Luckily, Arthur's strength held up and he pulled the boy to safety.

"This video serves as an alert for those who have a pool at home and children," wrote Arthur's mom, Poliana Console de Oliveira on her Facebook page.


"Thank God the ending is happy, because God sent the land under my care, my son, my little Arthur, a true hero! Real life hero, my pride."

"Arthur saved his friend's life," she added.

Arthur hopes to be a police officer one day, so after the local police department learned of his bravery, it sent him a new basketball and a whole lot of candy.

Well done, Arthur.


This article originally appeared five years ago.

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Joy

Olympic kite surfer stumbles upon a drowning woman while testing a new camera and saves her

The whole thing was captured on video.

Photo credit: Canva

A kite surfer rides the wind and waves.

Thanks to an Olympic kite surfer being in just the right place at just the right time, a woman in danger of drowning was discovered far from shore and rescued off the coast of Brazil. And thank to the kite surfer testing out a new camera on his board, the whole dramatic incident was captured on film.

Brazilian Olympian Bruno Lobo was out kite surfing off the coast of the city of São Luís, Brazil, on January 10, 2025, when he heard a cry for help. Soon he spotted a woman who was clearly struggling in the water. "I promptly approached her with the kite, tried to calm her down and asked her to climb on my back (as) she was very tired and had no strength," he wrote in an Instagram post where he shared the video. It appears she was far from shore and was unable to get back by herself.

“I was very surprised at that moment to see someone at that level in the sea, and when I recognized that she was drowning I promptly went in her direction to help,” Lobo told CNN Sport. He was able get her back to the shoreline where she was attended to by lifeguards.

Some people were confused about how the rescue was filmed. It looks like Lobo was using a 360 degree camera attached to the end of his board. The technology of these cameras allows for a view from all angles, usually with a stabilization feature that makes for a smooth result. In addition, layering images from two lenses eliminates seeing the stick that's attached to the camera, making it look like the camera was just hovering in the air.

It was Lobo's desire to test the camera that prompted him to go out that day. The woman, who has since been identified as Maria Eduarda, shared her thanks in the comments of Lobo's post:

"Words can't describe my gratitude! It was the salvation that God and my guides sent to me. I really could not handle it if I spent 5 minutes on the high sea even knowing how to swim and using anti-drowning techniques. Thank you very much and I wish you showers of blessings in your life!" Eduardo truly was fortunate, since Lobo had considered not going out that day due to the cloudiness.

The governor of the Brazilian state of Maranhão presented Lobo a medal of honor "in recognition of his act of bravery in saving the young Maria Eduarda," adding that the kite surfer "makes Maranhão proud in sport and in life."

The rescue is a good close-up illustration of how hard it is to see someone in the water, even when conditions are relatively calm. It's also a reminder that even strong swimmers can be pulled by strong currents and find themselves in a harrowing situation without warning. Some people shared that the Brazilian in particular can be dangerous.

"The rip tides along the entire coast of Brazil kill hundreds each year. Locals all know which beaches can be enjoyed under what conditions, but tourists have no idea."

"I was helicoptered out of a rip tide off the east coast of Brazil. This brings back memories."

"A tip from a native Floridian for tourists: Rip tides are narrow. If you find yourself being pulled out by a rip tide, swim parallel to the beach until you're out of the current and then swim to shore. You will never make it fighting directly against the current."

Lobo, who is an orthopedic surgeon in addition to being an Olympic kite surfer, also warned people to respect the water. "Stay alert about the danger of the sea, rivers and anywhere you don't know because the current in some places is usually very strong!" he wrote.

In reflecting on the events of that day and the interviews he fielded in the aftermath, Lobo said he was only doing his duty and that he felt he was being used as an instrument of divine intervention. "We don't explain how God does, but I know he has a purpose for each of us!" he wrote. "May we be instruments in His hand, to love others and to do good.☝🏻 🙏🏻"


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