upworthy

rescue

Innovation

Absolutely do not change your voicemail greeting if you're lost without service

A rescue team explains why the viral tip is bad advice.

Photo by Spencer Backman on Unsplash

A viral post about changing your voicemail greeting when stranded is debunked by rescuers.

Multiple news stories of people being stranded in the wilderness have circulated recently, from the tragic story of a family that died of heat exhaustion and dehydration in the California mountains to the odd story of a lost hiker who refused to answer phone calls from rescuers for 24 hours because they didn't recognize the phone number. And along with those stories has come a wave of viral posts sharing some wise-sounding advice for if you're ever stuck somewhere without cell service and a low battery.

The problem is, the advice isn't wise after all.

The viral post suggests changing your outgoing voicemail message to include your location. One version reads:

"If ever lost while hiking, stranded with a broken-down vehicle or other emergency situation, if your cell phone battery is low here is a tip that can very well save your life. Change your outgoing voicemail on your phone to a message that gives your approximate location, the time, the date, your situation; lost, out of gas, car broken down, injured, etc... plus any special instructions such as; 'You are staying with the car', 'You are walking towards a town' If your cell phone dies, stops working or loses signal your voicemail will still be working. Anyone calling your phone will hear your emergency instructions. They will know you need help and know where to find you or where to send help."

Sounds smart, but a Colorado rescue team has explained why it's not:


The Alpine Rescue Team posted its response to the viral post on Facebook, writing:

"1. Without a signal (connection to the cell system) YOU CAN'T CHANGE YOUR VOICEMAIL. The voicemail system resides with your cell provider. To change your outgoing message, you have to CALL into your voicemail and then navigate the menus, record a new greeting, confirm the new greeting, etc. YOU CANNOT DO THIS WITH NO SIGNAL.

2. If your battery is low do not waste its power by calling your voice mail—or a friend or relative. Call 9-1-1 for help.

3. If you have no signal, text for help to 9-1-1. Many, if not most, 9-1-1 centers can receive a text.

4. Text takes much less power, is far more likely to get through, will automatically retry many times if you have spotty service, leaves record others can see and can give you an indication that it got thru. BTW, because of the automatic retries, you can compose and hit send on a text and then get your phone as high as possible to improve the chances of getting the message out.

5. Stay put. Okay, if you're lost or broken down and you've called for help (assuming you have signal and battery) please stay in one location—UNLESS YOU MUST MOVE FOR SAFETY REASONS. Changing your location makes our job more difficult. Trying to reach someone whose GPS location we have (within a circle, of course) is faster for us than trying to nail down a moving target. STAY PUT.

6. Maximize battery life. In order to make the battery last longer, turn off everything you do not need. Close all apps. Turn off WiFi and Bluetooth. Don't use your cell phone as a GPS/map device and especially do not use the compass if your phone has one -- the compass feature in some phones is a serious battery drain. Pull out your map and compass and/or use a dedicated GPS unit. You may be instructed, by text, to turn your phone off and text back at a specific time. Also, keep your phone just a little warm with some body heat or a handwarmer."

Many people probably think of their voicemail greeting as a recording saved on their phone, but it's not. A fact-check by USA Today, which consulted the top three carriers (Verizon, AT&T and T-Mobile), confirmed that cell service or a data connection is needed to change an outgoing voicemail message. You can do it over wi-fi, but that's not helpful if you're stranded on a mountain somewhere. You could change your voicemail greeting before you leave, letting people know where you're going to be adventuring if you feel comfortable with that, but once you're stuck without cell service, there's no changing it.

As always, look for what the actual experts say before passing along a viral social media post, even if the advice it contains sounds smart.


This article originally appeared four years ago.

From Your Site Articles
culture
Joy

Heroic train conductor spots and saves 3-year-old autistic, nonverbal boy lost on tracks

He was dangerously close to the third rail.

via MTA info/YouTube

An MTA employee rescues a 3-year-old child on the tracks.

Five Metropolitan Transportation Authority employees are hailed as heroes for their quick thinking and diligence in the April 6 rescue of a young boy. Locomotive Engineer William Kennedy was operating a southbound Hudson Line train near Tarrytown, a few miles north of New York City, when he noticed an unusual object on the northbound track.

That “object” was a 3-year-old boy.

Kennedy sent an emergency call out to all trains in the area, catching the attention of a northbound conductor, Shawn Loughran, and a trainee. Loughran slowed down his train as he approached the child, who was straddling the electrified third rail.

When the train screeched to a halt, Assistant Conductor Marcus Higgins didn't waste a second. Leaping down the tracks, he sprinted 40 yards ahead of the train, scooping up the young child like a guardian angel.

"The timing couldn't have been more perfect, you know. If it was a minute later [or] a minute sooner I wouldn't have seen him," Kennedy told Fox 5 New York, adding that if the child would have touched the third rail, he "would have been hurt really bad."

"Physically, he seemed ok, we didn't know at the time that he was autistic, non-verbal,” Higgins told Fox 5. When they got him off the tracks, Higgins says he “had a smile on his face."

Safely cradling the little one, Higgins whisked him on board the train, and the crew set off towards Tarrytown Station. When they arrived, they were greeted by MTAPD officers and Tarrytown EMS, ready to ensure the child's safety.

During the daring rescue, the boy's mother and sister frantically looked for the child. They were spotted by police sobbing on a street corner. The police put two and two together and reunited the boy with his family at the station. The mother told the MTA employees that the boy was autistic and nonverbal.

Five MTA employees were awarded commendations for their daring rescue of the boy.

mta, mta commendation, catherine rinaldi

MTA Metro-North President and Interim Long Island Rail Road President Catherine Rinaldi presents heroism commendations to Metro-North Assistant Conductor Marcus Higgins and Locomotive Engineer William Kennedy at the Railroad Committee meeting at Headquarters on Monday, Apr 24, 2023.

Photo by Marc A. Hermann / MTA

“These fine team members embodied the qualities we want our employees to exhibit while on duty, alert, responsive, knowledgeable and helpful,” Metro-North Railroad President and Interim LIRR President Catherine Rinaldi said. “With the bravery and calm comportment of superheroes, they averted a horrific outcome and saw to it that this little boy was not going to become a statistic. We salute their efforts and compassion and heartily thank them for their dedication to the people we serve.”

chris fraina, max chong, mta

Chris Fraina (left) and Max Chong (right) are signal maintainers who saw the mother crying while on their way to work and, having heard about the found child, approached the mother. Reunion with the child followed at Tarrytown Station.

Photo credit: Rob Cervini/Metro-North Railroad

“Everybody’s quick thinking and the perfect timing allowed us to get this child off the tracks and back to his family,” Kennedy said in a statement. “In the heat of the moment, when you see a child in this situation, your first instinct is to make sure they’re safe,” Assistant Conductor Marcus Higgins said in a statement. “I’m glad our crew was there and able to help.”

“I’m just so happy it all worked out, and everything fell into place,” Locomotive Engineer Shawn Loughran said.

“It’s a great feeling knowing that we were able to help reunite this family,” Signal Maintainer Christopher Fraina said. “In those minutes that must have felt like hours to them, I’m so glad we were in the right place at the right time.”

From Your Site Articles
rescue
Joy

Eagle-eyed train passenger noticed an injured hiker in the woods. It saved her life.

She saw something. She said something.

via Pixabay

A rescue helicopter flying high above the wilderness.

A woman was riding Colorado’s Durango and Silverton Narrow Gauge Train on Monday, October 10, when she noticed a distressed person near a riverbed waving frantically to the train.

The Durango Herald noted that it was incredible the woman was spotted because she “could only be seen from a very limited and particular angle.”

The Office of Emergency Management, San Juan County Colorado said in a Facebook post that after the passenger noticed the woman she notified train staff who initiated an emergency response. The staff notified Delton Henry who was following behind the train in the inspection motor car.

Henry pulled up to where the woman was last seen, called to her across the riverbed and learned she had a broken leg and couldn’t move. A superintendent for the train called 911 to get help from the San Juan County Search and Rescue.

“The 911 operator very quickly asked me if we had the name of the individual,” D&SNG Superintendent Darren Whitten told The Durango Herald. “She explained to me that there had been a hiker that was overdue and had been missing since Saturday, and that her parents had been frantically looking for her.”

The twenty-something woman was from Aztec, New Mexico, and had been missing for two days. She fell off a 90-foot cliff while taking pictures, broke her leg and got a concussion. She had no idea how long she was unconscious after hitting her head. To stay warm at night she tucked herself into a cliff face.

The fact that she survived the ordeal is nothing short of a miracle. Temperatures in the area can get down to 20 degrees and she was wearing only a tank top. Further, the area is known for having wolves and mountain lions.

“It’s an amazing feat that she survived two nights in the cold snap we are having,” said emergency management spokeswoman DeAnne Gallegos. “Our team thought that was pretty miraculous. And that she was aware the train was still running, and managed with a broken leg to crawl to the bank of the river to try and signal them.”

According to NPR, Nick and Kylah Breedon, a married couple, were on the next D&SNG train coming through the area and it stopped where the injured woman was located and they hopped off with emergency supplies. A CareFlight helicopter was called to the scene to airlift the injured woman but it couldn’t reach the area. So rescuers created a rope system to carry her across the river on a backboard. They were then able to get her to the helicopter that transported her to Montrose Hospital. Her condition has not been made public.

The Office of Emergency Management thanked the railroad staff for its help on Facebook.

“Silverton and San Juan County would like to thank the Durango Silverton Narrow Gauge Railroad for their support and partnership in this successful search and rescue mission. Another person in a moment of need was successfully brought home due to teamwork and collaboration.”

It also thanked the Breedons for their heroism.

“We would like to thank Kylah with the @dsngrr for her bravery on our Monday Search & Rescue call. Her husband Nick was also there and supporting the injured missing hiker as well. Not all hero’s wear capes but these two are now honorary @silverton_medical_rescue team members.”

The rescue is a wonderful effort that involved a lot of people coming together to help one injured hiker. But it all started with one person who was paying attention, saw something and said something.

From Your Site Articles
rescue
Joy

Uber driver stopped his fare to save people from a burning building in New York City

'You’d be surprised what any given moment can bring out in you.'

Courtesy of Jemimah Wei

Uber driver saves people from burning builidng

It's not every day your Uber driver stops the car to don a cape and become a hero. OK, there wasn't a cape, but there was certainly a hero. Recently, Fritz Sam was driving for Uber and he was on his way to drop his passenger off at LaGuardia Airport when he noticed flames spilling out of a brownstone window. Instead of continuing his route, he stopped to help.

You may be thinking, "What about the passenger?" Well, Sam consulted with his passenger before leaping into action. The passenger was Jemimah Wei, a 29-year-old writer, and she helped Sam yell up to the second story window to check for people still inside. Sam told PIX11, “Together we just started shouting, ‘Is anyone inside?’ Screaming at the top of our lungs, ‘Come out, come out, there’s a fire.’ I think I just made a decision at that moment to just go inside.” According to The Washington Post, when Sam made it into the building he saw a man and a woman, but the woman refused to move when he urged her to evacuate.

Sam told The Washington Post that convincing the woman to leave "took a little bit of negotiating." He told her, “I’m not leaving without you. If you’re not leaving, I’m not leaving.” He told the publication that the woman eventually left with him and made it safely outside. But Sam wasn't done, the man was still inside, so Sam went back in a second time.

Eventually, Sam was able to guide the man to safety, telling PIX11, “I held his arm because he was a little wobbly and we just walked to the front door. The officer was there. The first firefighter was coming through the door with a hose. So the professionals are here. I’m gonna get out.”

Thankfully, everyone was able to get out of the building safely and no one was injured in the fire, according to multiple news sources. Saving the people in the building was a community effort. Without realizing it, Sam gave his cellphone to a stranger before running into the building and he left his car in the road in front of a fire hydrant, he explained to CNBC.

According to CNBC, a stranger realized Sam's car was blocking the hydrant and was able to get his keys to move the car down the street. His phone was also returned and, surprisingly, he hopped back in his car to drop his passenger off at the airport.

Funnily enough, Sam apologized to Wei for the delay and was concerned he smelled like smoke, but Wei wasn't concerned, according to The Washington Post. “Firstly, you smell fine,” Wei recalled telling him. “And secondly, you just saved a life. Maybe multiple.”

Even after saving people from a burning building, Sam was still providing excellent customer service. Yes, she still made it in time for her 10 a.m. flight, because of course she did. What an amazing story!

From Your Site Articles
fritz sam
Trending Stories