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25-year-old U.S. mom is shocked after receiving an astronomical bill from baby's NICU stay

For starters, the hospital charged it cost $4,337 every time they moved the baby's room.

A woman looks at a massive medical bill.

Twenty-five-year-old Janice Hernandez, who goes by @JaniceHeartss on TikTok, has her hands and heart full after her baby, born in late October, was diagnosed with Prader-Willi syndrome (PWS). PWS is a rare genetic condition that leads to physical, mental, and behavioral problems. A key feature of Prader-Willi syndrome is a sense of always being hungry. It also results in poor muscle tone, distinct facial features, and a poor sucking reflex. It can also lead to behavioral problems down the line.

To make things worse for Hernandez, after her baby spent 7 weeks in the NICU, she received a bill in the mail, and it’s the cost of two to three houses in some parts of the United States. “I just got the bill for my daughter's NICU stay,” she said in a video with over 3.5 million views. "Do you guys wanna know how much it is? Do you wanna converse or have a conversation about the price? $738,360 freaking dollars. Almost a million dollars.”

That’s right, $738,360 freaking dollars.

@janiceheartss

Anyone actually pay their medical debt ooooorrrrrrrrr??? #nicumama #nicubaby #nicuwarrior

Hernandez then looked at the itemized bill and found she was charged astronomical amounts for everyday items and services. “For example, I noticed on the bill that there is a little tiny tube of Aquafor that they gave me that I actually still have $25. $25 for a tiny tube of Aquaphor that I thought the nurse was just giving me to be cute and give it for free. No, ma'am, they made sure to charge every single little thing,” Hernandez continued.

In a follow-up video, she shared that it cost $4,337 every time the staff switched her baby’s room. “Imagine if I didn't have insurance," she said according to Daily Mail, I'd have to pay all of this. 'Here in America, just to breathe costs money, and so, of course, when you step foot into a hospital, they start charging you automatically.”

How much money do Americans owe in medical debt?

Hernandez’s piece struck a chord with many Americans who have also received huge medical bills. A 2021 study found that Americans owe at least $220 billion in medical debt. Approximately 14 million people (6% of adults) owe at least $1,000, and 3 million (1% of adults) owe more than $10,000.

"Damn, how long was she in for? Our daughter was in the NICU for three weeks, and ours was $147k," Kristina asked in the comments. "My son died in the NICU after 4.5 months, and our bill was $6 million," Kaori added. "They charged me $2500 a night for the nursery that my baby never even went to. They also didn’t have a nursery," another user wrote.

Many people who live in developed countries where healthcare is free found the three-quarters-of-a-million-dollar bill astonishing. "In Saudi Arabia, all medical bills are covered by the government," one user wrote. "As a Canadian, I genuinely can not understand this," another added. "Genuine question from someone not located in the US: How on Earth do people pay these massive costs? What happens if you need medical care but have no insurance? Do you just not get treated?" Lola K asked.

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In another follow-up video, Hernandez shared that she got an update from her insurance company, and her daughter’s stay may not be fully covered. Insurance said it would pay $442,2918.75 of the $739,416.00 bill, leaving her owing $302,741.51. But she hopes that insurance will eventually kick in more. “They don't know if they're gonna be able to cover it yet,” Hernandez said. “It literally says pending or not payable. Charges that are either not covered or need more review by us.”

@janiceheartss

Replying to @Roman BIGGGG update! Guess it’s time for more waiting 🚶‍♀️🚶‍♀️#hospitalbill #insurance #nicu #hospital

Dogwood Forest, a senior living community in Georgia, wanted to lend a helping hand to local families who needed it.

Nearby Northside Hospital Atlanta needed caps for premature babies staying in its neonatal intensive care unit (NICU). Oftentimes, premature babies struggle to stay warm, so they're kept in incubators with a comfy hat fitted on their heads. These caps are important.

The residents at Dogwood had been happy to help fill the little hat void, knitting dozens of hats for the NICU. And Ed Moseley, an 86-year-old who thought the initiative would keep "the old people out of trouble" was one of them.


But there was just one problem when the project started: Ed couldn't knit.

Photo courtesy of Northside Hospital Atlanta.

"I told my daughter about it, and I said, ‘How can I knit? What do I need to do?’" Moseley told the Atlanta Journal-Constitution. "And bless her heart, she went to Jo-Anns [Fabrics] and got a kit, yarn, and instruction kit for me. So I started slowly and learned it just takes patience."

Slowly but surely, Ed got the hang of it. His first cap took several hours to make. But after he got into a groove, he could churn one out in no time.

"I followed the instructions, and after two or three attempts, I started making fairly good caps," he told Inside Edition. "We started filling up my couch with caps, and then all of a sudden, caps started coming from various places."

Photo courtesy of Dogwood Forest.

Ed became unstoppable. He's crafted more than 55 colorful caps since July.

His creations contributed to the more than 350 caps the senior center dropped off at Northside Hospital in Atlanta on Nov. 17, 2016, on National Preemie Awareness Day.

So. Many. Caps. Photo courtesy of Northside Hospital Atlanta.

For the parents of little ones at Northside, it's a wonderful feeling to know those on the outside of the hospital are thinking about your family.

"It means a lot to us, because this is our second stint in the NICU," Doug Bunt, whose son, Matthew, was born on Nov. 12, 2016, told Good Morning America. "The fact this man is taking time out of his day to help the kids really means a lot to us."

Doug Bunt and his family. Photo courtesy of Northside Hospital Atlanta.

Ed's story proves you can learn a new skill at any age — and make a big difference along the way.

"When someone appreciates something you do, that makes you feel good, naturally," said Ed, who plans on making about 30 hats a month moving forward to help fill the need. "I got a lot of enjoyment doing this, and now I’ve graduated to large caps. I’m doing caps for all my grandkids."

The seniors who lent a helping hand. Photo courtesy of Northside Hospital Atlanta.

Watch Ed's inspiring story from "Inside Edition" below:

Ask anyone who has lost a loved one — grief creeps up at the most random times.

It doesn’t matter how many months or years it has been, all it takes is one second for those memories and heartache to rush back. For me, all it took was an awkward moment to remind me that grief never goes away.

I was recently at a routine appointment. As the woman walked into the room, she smiled and said, “How are the kids?” I gave her a puzzled look, wondering if I heard her correctly. As a mother of one surviving triplet, I’m not used to hearing the plural form of “kid.” She repeated herself and that’s when I realized — she didn’t know that two of my children died.


My heart began to race and my breathing became faster as I explained that Abby and Parker had passed away within two months of being born. The tears erupted as my mind instantly flashed back to three years ago, when I said my final good-byes to two of my children.

The woman felt terrible and rushed up to hug me. As awkward as I felt, I know she must have been mortified. It was the epitome of a “foot in mouth” moment, and here I was, a grieving mother brought to tears.

I left the office in a daze, my mind stuck on that awkward dialogue.

During the first year after my triplets were born, that was a common question. Some people weren’t aware that two of my babies had died and often asked how the triplets were doing.

Because it’s been three years, this time caught me off guard. I assumed most people knew my situation, or if they didn’t, they thought Peyton was an only child. I may have been surprised by the conversation, but I wasn’t mad or upset. All it takes is a simple mention of my children to bring me to tears. That’s part of living life after loss: the grief never goes away.We may moved forward in life, but we never forget. I wear those tears with pride, a sign that a piece of my heart will always be with Abby and Parker.

There is no perfect handbook on how to grieve the loss of a child.

The same goes for comforting a grieving parent. While a simple hug can go a long way, I was more comforted that day by how the conversation ended between me and the woman.

After mentioning that I only had one survivor, the woman went on to ask about my two angels. She repeated their names as I told her about sweet Abby and her peaceful face. And she listened intently as I shared stories of Parker and Peyton in the NICU. She asked about Peyton and I happily shared how strong and healthy she is today, a far cry from her NICU days.

I may have cried at my appointment, but I left that office with a full heart. As parents who've lost a child will tell you, one of the most comforting things people can do is to say your child’s name. Hearing the woman say “Abby” and “Parker” was a beautiful reminder that they existed, and sharing stories of them warmed my heart.

When I explain to people that my daughter is actually a triplet, their smile turns to shock before a sad look takes over their face.

It’s a common expression that I’m accustomed to seeing. A parent is not supposed to outlive their child, and when people realize that I’m the parent of two angels, it often becomes uncomfortable for them. Grief is a hard topic to talk about, especially when it involves the death of a child.

The awkward encounter I faced is something so many of us parents of pregnancy and child loss experience and it’s something I know I will face often in my lifetime.

While it can stir up emotions and memories that have been tucked away for years, there is something positive that can come out of it. I like to think that each time I’m asked about my children, it’s a sign from above. It’s Parker and Abby’s way of saying, “Hi, Mom,” from heaven. And while the other person may feel uncomfortable, they are actually giving me the best gift of all: the gift of remembering and embracing my children who are no longer here on Earth.

More

The NICU is the last place any parent wants to be. One mom thinks differently.

Even when she didn't know if her four children would live or die, the NICU provided peace for one mom.

"Are you f**king kidding me?" Those were the first words out of Andrea Boring's mouth in January 2008 when the ultrasound technician informed her that she was going to have twins.

The irony isn't lost on Andrea — because even though her last name is "Boring," her life is anything but.

She developed a rare pregnancy complication known as HELLP syndrome that affects less than 1% of all pregnancies and was rushed to the operating room after learning her liver was dangerously close to rupturing.


In doing so, her twin boys, Hayden and Logan, were delivered via cesarean section after only 28 weeks, and they weighed in at 2 pounds, 6 ounces, and 2 pounds, 5 ounces, respectively.

They spent 71 days in the NICU (Neonatal Intensive Care Unit).

Even though she's smiling, Andrea was pretty nervous during her first NICU experience. Photo from Andrea Boring, used with permission.

Eight years later, Andrea was back at the doctor and heard the same news: She was pregnant with twins. Again.

And, yes, she uttered the same phrase as she did the first time around, only louder.

Under much less stressful circumstances, in March 2016, Michael and Joshua were born after 28 weeks and weighed in at 2 pounds, 10 ounces, and 2 pounds, 11 ounces. These little ones spent 53 days in the NICU.

Michael and Joshua enjoyed a nice embrace in the NICU. Photo from Andrea Boring, used with permission.

So if you're keeping score at home, Andrea and her husband David endured two stints in the NICU with two sets of twin boys. Oh, and they also had a healthy little girl right in the middle.

Andrea, David, and their five children. Photo from Alisha Gilliam Photography, used with permission.

Real talk: The NICU is not a fun place. But the time spent there can have a silver lining.

Andrea's four boys survived the NICU, but many babies aren't as fortunate. With preterm birth being the greatest contributor to infant death, not all NICU stories have a happy ending.

Even still, the NICU provided Andrea Boring with some much-needed perspective on parenting, and she wants other parents to know the experience doesn't have to be so scary.

With that in mind, here are five positive things she took away from her time in the NICU.

1. Recovery from birth can be a lot easier in the NICU.

While in the NICU, Andrea felt that she had time to recover on her own schedule. Photo from Andrea Boring, used with permission.

Andrea knows what it's like to deliver babies inside the NICU and outside of it. When it comes to recovery, she believes the NICU holds an advantage.

"When I had my babies in the NICU, I was able to let my body recover the way it needed to," Andrea told Upworthy. "It's great to recover while top-notch caregivers are tending to your baby's needs."

2. Spending quality time with the older kids can be much easier.

Andrea treasures the time she spends with her older kids. Photo from Andrea Boring, used with permission.

Pregnancy didn't treat Andrea very well. She suffered from extreme morning sickness and felt tired and irritable most of the time. When her babies were in the NICU, she found happiness in being able to focus on her older children.

"I found that I enjoyed the time I had with my older kids when I wasn't pregnant anymore," Andrea said. "It's no secret that I'm a lot more fun to be around when I'm not uncomfortable."

3. Schedule, schedule, schedule.

When you have five kids, having them on a schedule is a big deal.

"In the NICU, the babies are always on a schedule and they come home on a schedule," Andrea said. "As a mom with five kids, I can safely say that is the best thing in the world."

4. If she had questions, they had answers.

Thankfully the NICU is filled with people who can answer the questions scared parents have. Photo from Andrea Boring, used with permission.

Being a new parent comes with a lot of questions. Is the baby latching correctly? Is she eating enough? Should his poop look like this?

Andrea was thankful to have lactation counselors, physical therapists, occupational therapists, and more right at her fingertips to answer all her questions while in the NICU.

"So many people were available to handle my concerns, and that's invaluable to any parent," Andrea said.

5. Nurses who can become like family.

Lauren is one of the amazing nurses who made Andrea's stay at the NICU such a positive one. Photo from Andrea Boring, used with permission.

It's impossible not to build powerful bonds with the individuals caring for your children, and Andrea is so thankful for them.

"Throughout our two NICU stays in two different states, I've kept in touch with the nurses who cared for our sons," Andrea said. "They kept my babies alive for months and I will always treasure them because of it."

In the often chaotic world of the NICU, Andrea leaves us with three small pieces of advice.

"Have faith, be open about your feelings, and don't feel that you need to spend every waking moment in the hospital or else you will go crazy," she said. "In my mind, the NICU showed me everything that is good about the world."

The four Boring boys. Photo from Alisha Gilliam Photography, used with permission.

Her four boys would agree.