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Manners and social etiquette have changed over the years, but the classics still work.

My grandad was, simply put, the man. Fought in World War II, lived into his 90s with the strength and vigor of a much younger man, and made an unforgettable impression on everyone who knew him. He was truly a force of nature that I was lucky to have in my life.

He was also a highly quotable man, full of incredible one-liners. When I was a kid and my family would visit, and he was ready to wrap things up, he'd cheekily say "Well, we certainly have seen you," and, "Come again when you can't stay so long."

My Greatest Generation grandad also loved to entertain. Though not a man of many words, he was a legendary host. His advice to us grandkids about being a great conversationalist was always the same:


 manners, etiquette, small talk, psychology, conversation, greatest generation, boomers, millennials, social anxiety Can you believe there was a time that being polite and of high-character was more important than being charismatic?Britt Ful/Flickr

"Always ask the last question."

That was it. That was his key to never running out of things to say in a conversation. It sounds extremely obvious, but you'd be surprised how counter it runs to a lot of the advice young people are getting now. In certain sectors, the name of the game is all about how to be more charming and more charismatic. "Self-help" forgets that the real key to being interesting is being interested in what the other party has to say.

What made my grandad's execution of this simple concept great was his confidence in the fact that they didn't have to be great questions. He would just keep asking them, like a steamroller. He knew that, if he kept it up, he'd eventually hit on something that would launch a deeper and more interesting discussion.

Conversations were often logistical at first: How was the drive? What time did you leave? Was there any traffic? Where'd you stop to eat? What did you order? Before you knew it, you were off and running. That was the beauty of the technique.

Asking questions, of course, is not new advice! It's been around forever, and it's still preached heavily today by psychologists and master small-talkers.

But anybody who's been in conversation with another human being lately knows that a lot of people are really bad at this and only want to hear themselves talk. The Guardian calls them "non-askers." And they're everywhere.

Harvard Business Review writes that about 70-80% of what children say is made up of questions, but that number plummets dramatically in adults. It's like we lose our inherent curiosity somewhere along the way, and we pay for it in the way we relate to, or don't, with others. You don't have to do much research to see how big of a problem this is becoming, from people lamenting horrid first dates where they can't get a word in edgewise, to an excruciating lack of self-awareness from people in the working world who just.... won't. stop. talking!

 manners, etiquette, small talk, psychology, conversation, greatest generation, boomers, millennials, social anxiety Asking good questions: The original party trick.Stephen Coles/Flickr

Why is this mind-numbingly simple advice so hard to follow?

In Quiet: The Power of Introverts in a World That Can't Stop Talking, author Susan Cain writes that the idea of "having a good personality" is a pretty modern invention. She says that the Western world transformed at some point from a culture of character to a culture of personality, timed around the rise of salesmen and the corporate world. In that burgeoning culture, being charming, charismatic, and a great storyteller was crucial to your success.

We think it makes us impressive to know all the answers, have the best stories, have an anecdote or fun fact to share about every topic. In fact, appearing that way can often be the key to getting ahead at work and making more money. We want to be the one holding court at a party, making guests laugh with our raucous jokes and monologues, because we equate that image with popularity, success, and belonging.

  - YouTube  www.youtube.com  

But it wasn't always this way. My grandad came from a time, in the old South, where good etiquette and manners were more important than being incredibly charming.

In the late 1800s, Professor Thomas E. Hill wrote in The Essential Handbook of Victorian Etiquette: "Do not aspire to be a great storyteller. An inveterate teller of long stories becomes very tiresome. To tell one or two witty, short, new stories, appropriate to the occasion, is about all that one person should inflict upon the company."

Etiquette of the era also dictated not bragging about your connections or accomplishments, and not using highfalutin words to sound smarter than you really are. Some funny ones include parents not telling too many stories about their kids (preach!) and avoiding using too many puns.

Now, my grandad didn't exactly grow up in Victorian England — more like Great Depression-era America — but you can get a sense of how our priorities have changed since 1900 to today. There were a lot of things about that time period in the United States that weren't so great, but that emphasis on making other people feel comfortable and heard in social settings, instead of advancing your own status and standing, would be a welcome return. Luckily, it's easy to do it even today. Just ask a question, literally any question, and you'll already be doing way better than most people.

They don't call them the Greatest Generation for nothing!

Joy

Gen Xers and boomers share 'customary good manners' they wish would make a comeback

"Manners" are sometimes seen as old-fashioned, but thoughtfulness and courtesy are never out of style.

Speakerphone in public? No thank you.

In the modern world, the importance of "manners" as widely agreed upon standards of behavior and habits of a civilized society feels fairly antiquated. What used to be considered rude has become commonplace, what was polite is now seen as stuffy, vulgarity ranges from tolerated to celebrated, and shared expectations of common courtesy have all but dissolved.

Depending on your age and perspective, the above statement may invoke a high five or a serious eye roll. Sure, we've shed some of the social norms outdated ideas about what's right and proper, but isn't that generally a good thing? Or have we unfortunately thrown the baby out with the bathwater?


Someone asked Gen Xers and boomers on Reddit what "customary shows of good manners" they've been sad to see go by the wayside, and the responses are a reminder that manners aren't just arbitrary rules. Often, they stem from thoughtfulness and appreciation of others, which are universal values we can all get behind.

Not all manners-of-old are worth keeping, but here are some of the "good manners" Gen Xers and boomers say they'd like to see make a comeback:

Saying thank you

Expressing gratitude is good for you and feels good to the person receiving it. Anyone who does a service for you, even if they're getting paid for it, deserves a simple "thank you."

"Saying thank you to people whose job it is to help you in some way. Yes, it is their job, but that doesn't mean you should just ignore them. I always say thank you, and many people look surprised before smiling and saying, 'You're welcome!'"

"As a little kid, I remember my mom telling me "say thank you" when someone would do something, anything, for me. Many times I'd roll my eyes and dramatically sigh "thank youuu" to people. It was expected that parents would, you know, parent in real time. Other adults understood."

"I am always surprised at the looks I get when I say 'thank you' to store clerks, cashiers, baggers, etc. I can’t tell if they have never heard the words before or if no one ever says it to them. If I add 'have a nice day' I really get stared at."

"Just a thank you in general is nice but often forgotten- I had to text my nephew once and said Did you get this gift because you never said anything about it."

"Heck. I even thank the AI assistant on Amazon. =-)"

Grace (as in saving others from feeling embarrassed)

The embarrassment or humiliation of others has become the basis of loads of social media content, and this kind of "grace" feels like a relic from a bygone era. Being gracious may be a lost art, but it's a valuable one worth reviving.

"There used to be a principle taught to children called 'grace,' which was so important it was a common name for girls, and it didn’t mean moving gracefully and smoothly.

It meant feeling discomfort when you saw another person embarrassed, and gracefully deflecting attention from the embarrassed person.

My grandmother lives this concept in a deeply-ingrained and well-rehearsed way, if she sees someone trip or drop anything, she will loudly say something unrelated and gesticulate to draw attention away from them. She will minimize and dismiss whatever embarrassed them and change the subject.

I have never seen her express delight at the embarrassment of another person."

"Some other examples: A 'grace period' for paying a bill after it's technically due. They are overlooking the embarrassment of you not paying on time.

A gracious host will overlook a faux pas that should be embarrassing to the guest. Forget a name? The gracious host will cover it up by casually using their name in conversation. Didn't bring anything to a dinner party? The gracious host will never mention it.

And then the most gracious of all: Don't gossip about it later."

"I miss the quality of grace so badly."

Introducing people to each other

In the digital age, we've lost some of the basics of in-person social interactions including making sure everyone present at least gets introduced to one another.

"Introductions. Including someone in a conversation. Lisa, this is my friend John. John, we were just talking about where to get the best fries. What do you think?"

"I do this with my middle schoolers! If there's a partner activity and someone doesn't have a partner, I walk them to another person or group and introduce them like they've never met. 'Hey, have you met my friend Tracy? Tracy, this is Alex. Can she join your group?'"

"Yes! Also responding to greetings. I teach middle school. We just had an advisory lesson on Communication. When I explained that the purpose of manners were to help people feel comfortable, something seemed to click with some of the kids."

"I’ve been in the company of men I work with, playing in a band with them for a few years and when their wife finally comes to a gig and is standing next to them, no attempt is made to say, 'This is my wife .' I’ve realised only after the fact that was their partner! Someone who I see and hang out with multiple times in a week and then their partner is there and they never think to introduce."

Being aware of your impact on a public space

How many times have you been in a waiting room, restaurant or public transportation and had a person watching a video or taking a call on speaker phone without headphones? (To be fair, it's often the older folks engaging in this behavior, so not necessarily a generational thing.)

"Discretion. So many people have no problem talking loudly and forcing everyone within 100 feet to suffer through their conversation."

"Cell phones on speaker in public areas have led to me hearing medical details that should really be kept personal."

"This new trend of having your phone on speaker in public is infuriating. Not sure it is the case but the apparent arrogance of thinking that you are so important/interesting that your need to share your every moment is breathtaking. And what about privacy? Do these people not value that?"

"Omg. I’m 51 and my aunt is 70. The last time we went to lunch (her male roommate was also there) she put her phone on speaker in the middle of the restaurant to talk loudly to the doctor about her vaginal cream for ten straight minutes. I’m now dead inside."

"Allowing kids to run around a restaurant is a pet peeve of mine - they should be taught that behavior disturbs other diners and the wait staff. I am one of 5 siblings and on the rare occasion my family went out to eat (people ate out a lot less in the ‘60s) my parents reviewed the rules before we left the house, and made sure we adhered to them once there. I remember the looks of horror on people’s faces as we paraded in single file but almost every time someone would come over and compliment my parents on our behavior. We were allowed a little slack at a place like Howard Johnson’s but knew how to behave at finer establishments. I don’t mind a child getting out of hand - I understand waiting for your food is hard - as long as the parents are doing their best to keep things under control. Child friendly should not mean child-run anarchy."

Not dropping f-bombs indiscriminately

Everyone has different feelings about swearing, but the norms of when and where have definitely loosened, both in what people say in public spaces and what people put in their yards.

"Not saying 'f__k' in public. Used to be you never heard that word in public, now it's on bumper stickers and political flags."

"Not swearing in front of others who may not share your casual approach to language or around children/older folks. BTW when I say older folks I'm talking older (not necessarily me lol!)."

"I'm in a couple of online sewing/quilting groups and recently a new-ish member posted a question, it was about 3 sentences long, F-word used 3 times! in questions about sewing! I actually commented and replied I'm sorry I cannot begin to concentrate on your sewing issue because all I see is foul language. Other people also commented that it isn't necessary to use that kind of language. They edited the post."

"Clean language in the presence of children, elders and in public is gone. I'll never accept casual F bombing of everyone within earshot with your conversations."

Watching out for others in your path

Awareness of how you might be inconveniencing others as you move through space may have gone by the wayside, but maybe we can return to some of this common sense sensibility by simply looking up and around more.

"I don't know if this is strictly manners, but it's a matter of self-absorption: walking straight out into the street without pause, without waiting for cars that are very near to pass. Sometimes they're looking down at their phones. Sometimes they're just staring straight ahead.

Edit: the driver's version is not stopping when someone's standing at the crosswalk waiting to cross. Even though they've been standing there since you were 100 yards away or more."

"Or another version that I encountered at Costco yesterday, the people walking to or from their cars, straight down the middle of the driving lane. One just took her time strolling in front of me and I really wanted to rev my engine. Choose a side already!"

"And walking slowly across the street while looking at their phones."

"Taking up the sidewalks and crosswalks by talking or staring at their phones when others are trying to get by. Expecting the old people to get out of THEIR way, that’s the most common frustration."

There are some other manners people mentioned, some of which might be debatable or are simply personal preferences. It's also important to recognize that disabilities, neurodiversity and cultural diversity also play a role in how people behave or interpret behavior towards others. There have always been and will always be exceptions, and sometimes altering expectations for everyone is the best way to be inclusive of everyone.

But one comment that summed up the reasoning for manners in the first place is worth pondering as we determine what to bring back and what to leave behind:

"I think what bothers me is that no one seems to understand the point of manners. I see people saying how many of them were just stupid, and maybe they are, but the point is discipline and acknowledging the people around you. It keeps us mindful and living in a sense of community and rule following, and that is dying fast. Don’t make manners pointless, even if it’s a stupid manner. Do it in a state of thoughtfulness and appreciation."




Arjuna explains why Americans don't say "you're welcome" anymore.

There's an emerging trend among American Gen Zers and Millennials where they are moving away from responding with "You're welcome" after receiving thanks. While older generations might interpret this shift as a sign of a decay in manners, many young people view responses like "OK" or "Mm-hmm" as more courteous than the traditional "You're welcome."

The change may signal that the younger generations are actually kinder than the older ones. Simply put, the difference suggests that older people think help is a gift you give, while younger people think help is an expectation required of them.

This change in manners has caused a debate in the States, and the cultural shift has also led to some discussions abroad. Recently, there has been a considerable debate on TikTok, where non-Americans, especially those in Europe, see the change as rude.


Earlier this year, Australian YouTuber and content creator Georgia McCudden shared a clip (which has since been removed) depicting an experience with a server during her visit to the U.S.

In the video, McCudden recounts that she thanked a restaurant employee who handed her ketchup, to which the server replied, "Mmhmm." She was baffled by the response, saying, “I was like, ‘I beg your f**king pardon,’” she said in the clip. “I'm sorry, I didn't know that was a big ask.”

An American responded to McCudden’s original post, reassuring her that the server wasn't being rude at all. The exchange was just a cultural misunderstanding. 

@clockforaheart

#stitch with @Georgia also this is a good verison of nonamericans teasing americans besides the usual stuff they say

A TikTokker named Arjuna hopped into the discussion with a post that described the “You’re welcome” phenomenon in America, and he must have done an excellent job because it’s received nearly a million views.

He captioned the clip: "I promise you Americans are actually very polite!!!"

"Someone went viral earlier this week for saying that Americans don't say 'you're welcome' in customer service situations,” Arjuna said. "I'm not here to sh*t on them, but I do want to explain for non-Americans why we don't really say 'you're welcome' and why 'you're welcome' feels a little outdated to a lot of Americans."

@superdesidrinks

i promise you americans are actually very polite !!! #usa #american #thankyou #yourewelcome #english

Then, he laid out the “American” logic for the change.

"Let's say I'm a cashier at a fast-food restaurant, and they hand someone their food, and they say 'thank you,' to a lot of Americans, for us to say 'you're welcome' has the mindset of like 'Oh, yeah, we just did something big for you.' Like, it has this implication of 'I know, you should be thanking me,’” Arjuna said.

He adds that saying “you’re welcome” after completing a small task that’s part of their job “seems way too intense for that.” That’s why he says younger Americans prefer to respond with an “uh-huh,” 'no problem,” or “don't worry about it.”

Arjuna did add one caveat where “you’re welcome” would be an appropriate response to a “thank you.”

"But if I donated a kidney to someone, and then they came up to me and were like 'thank you' then I'd be like 'yeah, you're welcome,'" he said.

Kids learn courtesy through role-playing bus rides.

Living on a planet with approximately 8 billion other people is interesting. We are unique individuals, but we are also part of a collective humanity, and the push and pull between the "me" and the "we" is something that has fascinated sociologists and philosophers for centuries.

The concept of courtesy bridges the gap between "me" and "we," as it encourages seeing the needs and circumstances of other people and treating them with respect. In our highly individualistic society, however, that bridge must be built purposefully, with children being taught courtesy purposefully.

That's one reason videos of young children role-playing as adults riding on a bus in early elementary classrooms are going viral.


Two videos have been circulating on social media this week showing kids in two rows of chairs set up as bus seats. A "driver" sits up front and as various passengers come aboard, the kids who are seated practice giving up their seat for those who appear to need it more than they do.

For instance, one kid role-plays boarding the bus as an old person with a cane, another as a person carrying a baby and another as someone pregnant. Not only do the kids who are already sitting practice offering up their seat, but they even practice providing physical assistance to help the person sit down.

(Note: The first video implies that it takes place in Japan, but it does not appear to be Japan. The original source of the video is unclear.)

The way they pretend to hold onto the invisible straps is adorable. You can see that they're being trained in specific steps and walked through them to create the habit of seeing who is entering the bus and providing a seat for those who may need one.

Research shows that human beings are hardwired for both selfishness and for cooperation, but cultural norms can push us toward more individualist or collectivist behaviors. Generally speaking, European, North American and Australian cultures tend to emphasize the rights of the individual (individualism) while Asian, African and South American cultures tend to focus on the needs of the people in general (collectivism).

Much like the Japanese concept of "atarimae" that prompts Japanese soccer fans to clean up the stadium after a match, the idea that one would give up a seat for an elderly, pregnant or infirm person is just ingrained in some cultures. But that doesn't mean it happens naturally. Making courtesy lessons a part of early elementary school curriculum, as we see in these videos, creates those habits of seeing a need and being willing to sacrifice for a fellow person from an early age.

What if all schools taught these habits to all kids? What influence would such lessons have on society? It's not just about manners on public transit—it's about being aware of the needs of the people around you and looking for ways to be helpful. It's about recognizing that equity means some people have a need for some things more than others, even something as simple as a seat on a bus.

It's great to see lessons in courtesy being taught so directly and thoroughly to young kids. This kind of role-play makes showing others respect and consideration not just a vague concept but specific behaviors and habits that should simply be a matter of course. If all 8 million of us learned these kinds of habits growing up, imagine what a different world we might live in.