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Airbnb host ditches the cleaning fee and finds unexpected benefits

The host went for a more "honest" approach with her listings—and saw the behavior of her guests change dramatically.

@rachelrboice/TikTok
Many frustrated Airbnb customers have complained that the separate cleaning fee is a nuisance.

We've all been there. We've discovered the perfect Airbnb, maybe a little cottage in the mountains, or a condo with stunning beach views. And the price is right in our budget. Hallelujah! Then, unfortunately, when we get to the booking page we realize our total cost is far higher than expected. Why? It's the dreading cleaning fee.

Airbnb defines its notorious cleaning fee as a “one-time charge” set by the host that helps them arrange anything from carpet shampoo to replenishing supplies to hiring an outside cleaning service—all in the name of ensuring guests have a “clean and tidy space.”

But as many frustrated Airbnb customers will tell you, this feature is viewed as more of a nuisance than a convenience. According to NerdWallet, the general price for a cleaning fee is around $75, but can vary greatly between listings, with some units having cleaning fees that are higher than the nightly rate (all while sometimes still being asked to do certain chores before checking out). And often none of these fees show up in the total price until right before the booking confirmation, leaving many travelers feeling confused and taken advantage of. It's certainly a case of sticker shock if you're used to staying in hotels.

However, some hosts are now opting to build cleaning fees into the overall price of their listings, mimicking the strategy of traditional hotels.

Rachel Boice runs two Airbnb properties in Georgia with her husband Parker—one being this fancy glass plane tiny house (seen below) that promises a perfect glamping experience.

@rachelrboice

Welcome to The Tiny Glass House 🤎 #airbnbfinds #exploregeorgia #travelbucketlist #tinyhouse #glampingnotcamping #atlantageorgia #fyp

Like most Airbnb hosts, the Boice’s listing originally showed a nightly rate and separate cleaning fee. According to her interview with Insider, the original prices broke down to $89 nightly, and $40 for the cleaning fee.

But after noticing the negative response the separate fee got from potential customers, Rachel told Insider that she began charging a nightly rate that included the cleaning fee, totaling to $129 a night.

It’s a marketing strategy that more and more hosts are attempting in order to generate more bookings (people do love feeling like they’re getting a great deal) but Boice argued that the trend will also become more mainstream since the current Airbnb model “doesn’t feel honest.” Which is funny, because if anything listing the cleaning charge is more transparent! But users tend to feel duped because they can't see the full price when they're browsing the listings.

"We stay in Airbnbs a lot. I pretty much always pay a cleaning fee," Boice told Insider. "You're like: 'Why am I paying all of this money? This should just be built in for the cost.'"

How much can it cost to clean a tiny house like this one? Photo by Aysegul Yahsi on Unsplash

Since combining costs, Rachel began noticing another unexpected perk beyond customer satisfaction: guests actually left her property cleaner than before they were charged a cleaning fee.

Her hypothesis was that they assumed she would be handling the cleaning herself.

"I guess they're thinking, 'I'm not paying someone to clean this, so I'll leave it clean,'" she said.

This discovery echoes a similar anecdote given by another Airbnb host, who told NerdWallet guests who knew they were paying a cleaning fee would “sometimes leave the place looking like it’s been lived in and uncleaned for months.” So, it appears to be that being more transparent and lumping all fees into one overall price makes for a happier (and more considerate) customer.

This phenomenon has been studied by economists across many different fields. A blueberry farmer once considered charging customers for grazing on blueberries as they walked until an economist told him paying the fee would just encourage people to eat even more. Daycares who charge parents fees for picking their kids up late often find the fee increases the number of late parents instead of decreasing it.

It comes down to the "cost" of a decision. If you pay the same cleaning fee no matter what condition you leave the property in, a lot of people will find it's just not worth their time to tidy up after themselves. When the cost of leaving the place filthy is more nebulous, or human (forcing another person to do it), people are more willing to help out.

snow white, cleaning, airbnb, hotels, travel, humanity, kindness, economicsWe're happy to clean up if we think we're saving someone else the troubleGiphy



These days, it’s hard to not be embittered by deceptive junk fees, which can seem to appear anywhere without warning—surprise overdraft charges, surcharges on credit cards, the never convenience “convenience charge” when purchasing event tickets. Junk fees are so rampant that certain measures are being taken to try to eliminate them outright in favor of more honest business approachesSpeaking of a more honest approach—as of December 2022, AirBnb began updating its app and website so that guests can see a full price breakdown that shows a nightly rate, a cleaning fee, Airbnb service fee, discounts, and taxes before confirming their booking.

Guests can also activate a toggle function before searching for a destination, so that full prices will appear in search results—avoiding unwanted financial surprises.

As for Boice, business is booming. After her story went viral on TikTok, she decided to expand her property business with another glass house.

@rachelrboice

the other one is going so well so why not 🤷🏼‍♀️ #fyp #tinyhouse #tinyglasshouse #airbnb #atlanta #georgia #uniquestays #camping

Users were thrilled, especially ones who live in Georgia, within shouting distance of her properties. And after all the viral exposure, she's still not charging cleaning fees. Although, there's not much she can do about those pesky "Airbnb service fees." Oh well. You can't win 'em all.

This article originally appeared two years ago.

Women from around the world helped create the Red Dress as a collective embroidery project.

Few things bring people together more beautifully than art. Whether it's music, sculpture, paint or fabric, the arts are a way for us to express ourselves, our cultures and our common humanity.

But rarely do we witness one singular piece of art truly encapsulating the creativity of our human family.

At first glance, the dress created for the Red Dress project is quite obviously stunning. It looks as though it could be worn by a royal—though a royal from where? The style, colors and patterns of the dress don't shout any particular country or culture; in fact, we can point to different elements of it and say it looks like it belongs on any continent.

There's a reason for that. The dress is made out of 84 pieces of burgundy silk dupion, which have spent the past 13 years being sent around the world to be embroidered by 343 people from 46 countries—a truly global, multicultural creation.

Of those 343 embroiderers, 136 were commissioned artisans who were paid for their work and receive a portion of all ongoing exhibition fees. The rest were volunteers who contributed their stitches at events in various countries. Just seven of the embroiderers were men.

British textile artist Kirstie Macleod conceived the project in 2009 as "an investigation into identity, with a desire to connect with women from the around without borders and boundaries." The basic design started as a sketch on the back of a napkin and has grown into a tangible garment that is not only a gorgeous work of art but a platform for women around the world and from all walks of life to express themselves and have their voices heard.

As shared on the project's website:

"Embroiderers include female refugees from Palestine and Syria, women seeking asylum in the UK from Iraq, China, Nigeria and Namibia, victims of war in Kosovo, Rwanda, and DR Congo; impoverished women in South Africa, Mexico, and Egypt; individuals in Kenya, Japan, Turkey, Sweden, Peru, Czech Republic, Dubai, Afghanistan, Australia, Argentina, Switzerland, Canada, Tobago, Vietnam, Estonia, USA, Russia, Pakistan, Wales, Colombia and England, students from Montenegro, Brazil, Malta, Singapore, Eritrea, Norway, Poland, Finland, Ireland, Romania and Hong Kong as well as upmarket embroidery studios in India and Saudi Arabia."

On Instagram, Kirstie Macleod shared a panel of the dress that was embroidered by two women in Kosovo, who shared some of their reflections on their experiences in the war there.

They stitched words into the birds they embroidered:

"Better one winter in your own country than a hundred springs away."

"The greatest wealth is to live content with little."

"Freedom has come. Love yourself first."

"Love all. Trust some. Hate none."

"A winter is a winter. Be nice, everyone."

"We live in peace now."

The creation of the dress began in 2009 and was completed in 2022. Each woman embroidered a piece of her own story into the dress, which contains millions of stitches. From established professional artisans to first-time embroiderers, the women were encouraged to share something that expressed their personal identities as well as their cultures. Some used traditional embroidery styles that had been practiced for hundreds of years where they are from. Others stitched in meaningful elements of their life stories. Some of the women are also using textile work to rebuild their lives and earn a consistent living.

The dress is on tour, being displayed in museums and galleries around the world. The photos showing women of various ages and ethnicities wearing the dress are made all the more moving knowing the history of how and by whom it was made.

Absolutely stunning. What a wonderful idea to connect women in a way that lets them share their stories and showcases and beautifully honors them.

This article originally appeared three years ago.

Humor

Women are sharing quirky things they do to make life more whimsical and it's pure delight

"I kiss my cat on both cheeks then she kisses me on both cheeks then I explain 'she's European' to no one."

We all could use a little whimsy in our lives.

One of the funniest things about being human is the unique quirks each one of us has that other people don't know about. In some sense, our individual oddities are things that unite us even though they are hidden from public view. It's a simple, universal truth that we're all a bit silly in our own way.

Case in point: A trend in which women share the quirky little things they do to make life more whimsical. The conversation has been circulating on social media since someone asked, "Girlies: What are some things you do to be more whimsical? I love knowing about cute little habits." And the responses, "like a magical, much-needed hug," are filling people with joy.

The question asked for women to weigh in, but there's no indication that men don't also have funny private habits as well, so we can all see ourselves in these responses.

Check out this list of people's quirky whimsical habits

"I wear matching pajamas every time I change my sheets so I can have what I call fancy sleep."

"I hold 'office hours' every Tuesday at a local coffee shop, which means I sit on the couch and order drinks for 4-5 hours while various friends and acquaintances visit me to yap abt books and gossip."

"I say, 'my lady,' every time I walk by a mirror."

"I teach the dog how to do things either to make them more interesting for me ('Let me show you how to start a load of laundry') or just to make him feel included ('Do you remember how to make coffee or should I walk you through it again? I know it's hard to remember since you can't practice without thumbs.')"

"I kiss my cat on both cheeks then she kisses me on both cheeks then I explain 'she's European' to no one."

"I tell my dishes it's bath time."

"I sleep in vintage nightgowns, it makes me feel like an 1800s princess✨"

"If I want to have negative thoughts about myself I have to think them in a cockney accent."


@abigail.bailey0

i’ve been home sick d: #whimsical #alternative #weird #tips #trinkets #habits #odd #corecore

"I say, 'May I take your coats?' when I'm peeling garlic."

"Every time I see the moon, I shout 'Hey gurrrl! Looking amazing, you are glowing!' and just compliment the hell out of her because she’s my bestie."

"I like drinking water at night ouf of small wooden bowls. It makes me feel like I'm being nursed back to health by spirits."

"I shout 'NO, not YOU! I don’t even know you!' in the voice of Lilly Moscocvitz when I’m looking for something and find something else unrelated."

"I hot glued a bow tie onto the Roomba and we call him Jeffrey."

"I tell my hamster not to answer the door for anyone before I leave."

"I call putting on pj's 'time to pump up the jams.'"

Giphy

"I always set my alarm clock to weird times like 8:52 am or 4:47pm because I don’t want less used numbers to be lonely or sad."

"Sometimes, a couple hours before bed, I go in my room and turn down the bed, spray a bit of lavender, maybe light a candle, put my water with lemon on my bedside table. Then when I get ready to go to bed a couple hours later I walk in and say 'I love turndown service!' as though it’s a pleasant surprise."

"Any time I make a mistake at work I giggle to myself, apologize, and say 'it’s my first day.' I’ve worked for the same company for 5 and a half years."

"I call my to do list my TA DA list and do jazz hands as I tick things off."

"For my own amusement I say 'officers!' and nod when I see pigeons."

"This one is kinda niche, but I’m a hairstylist. Whenever I wash my clients hair, as I give them a head massage with the conditioner I send loving thoughts into the universe over whatever is going on in their life."

"Whenever I buy something online and it asks 'is this a gift?' I write a little gift message to myself, usually along the lines of 'you are awesome and deserve these little treats.'"


Treat Yourself Donna Meagle GIF by Parks and RecreationGiphy

There are soooo many more, and each one is more delightful than the last. Turns out a whole bunch of us are a whole lot goofier in our private lives than we let on, which is a wonderful discovery.

Can whimsy actually be useful?

But there's more to this trend than simply a love of whimsy. As one commenter pointed out, "There are literal therapeutic reframing techniques in here that are FANTASTIC." It's true. Making a boring or mundane task more fun or interesting can be helpful for people who are prone to procrastination. Changing the voice you use when negative thoughts creep in can help distance that voice from your inner self. Pampering yourself by making bedtime special can create positive associations with rest and sleep, making it easier for you to settle in at night.

Perhaps our penchant for fun and whimsy isn't as frivolous as it might first appear, so if you do things like this, give yourself a pat on the back for engaging in good self-care. And now you know for sure that you're definitely not alone.


Joy

Wholesome exchange between a Black woman and a white man is giving people faith in humanity

A woman named Jo'lee Shine expected the worst when a white man approached her overheated vehicle, but his kindness brought her to tears.

@realbillygotti/Instagram

We need more moments like these.

Of course, racism and hatred are very real issues, and ones that we must discuss in order to make progress. But with all the coverage of people behaving badly flooding our awareness through the media and online, it can be easy to write-off humanity entirely. To believe that the world is inherently a divisive, dangerous and ultimately declining place to live. When in reality, not everything is so bleak.

That’s what makes sharing this story so important.

A Black woman named Jo'lee Shine was stuck in her overheated car in front of a stranger's house, waiting for a tow truck to arrive.

When a white man, the homeowner, began approaching her, Jo'lee immediately started recording the interaction. And thank goodness she did, because this was a moment worth immortalizing.

“I'm so sorry, my car ran hot,” she says in the clip, and begins trying to start the car to prove her situation.

And then, in the sweetest southern accent you ever heard, we hear “don’t try to crank it baby.”

When then hear him offer to put water in the car, made sure Jo'lee had coming to pick her up, and then…wait for it…asked if she wanted lunch.

"We’ll be eating lunch shortly. While we wait on [the tow truck] if we get everything set up I’ll come get you and we’ll have dinner,” he says.

This brings Jo’lee to instant tears. “That was so sweet,” she whimpers.

With a chuckle, the man replies, “that’s the way we are.” he then shared how he just had 22 people over at his house the night before for “a family gathering.”

Jo’lee declines the lunch offer, but profusely thanks the kind stranger as she wipes the tears that continue to fall. Just before he goes, the man says that he’ll check back in, joking that the tow truck “might be delayed” and she might change her mind.

In her caption, Jo’lee wrote, “I wasn’t going to post this, but I wanted people to know that they’re still good people in this world.”

Seems like that mission was accomplished. The video, which has gotten over 176,000 likes on Instagram, gave everyone a little dose of hope. Just take a look at some of these lovely comments:

“This is who we are...it sucks that movies have put fear in people to that level. That makes me sad that there's fear and division keeping us all from sharing love that I KNOW is in all of us.”

“The media works to divide us, don't believe their lies. We love all people.. God Bless.”

"I'll come get you when we get dinner on the table?!!" ❤️🩹❤️🩹❤️🩹🔥🔥🔥🔥🙌🙌”

“The way he called you baby without a mean tone in his soul.”

“This renews my faith in humanity. He tried to help her without any thought of race.”

“Just when we think humanity has died, this happens ♥️. Human kindness for the win.”

Indeed, the world has its’ Karens…and even worse characters. But it also has people who invite strangers to dinner, just because it’s a nice thing to do…because it’s the “way they are.” It’s the way a lot of us are, when we let ourselves be.


This article originally appeared last year.