upworthy

humanity

Saying "I love you!" by accident is one of life's most cringe moments.

For many of us, telling our friends and family that we love them is second nature. Every time someone leaves the house, "Love you!" Before bed at night, "Love you!" Getting off a call with them, "Love you!"

That's all well and good until that sweetly ingrained habit spills over into your work life. Especially when you're talking to an important client, where the boundaries of professional conduct are particularly important to uphold. (Do you feel the cringe coming?)

  I Love You Elf GIF by MOODMAN  Giphy  

A woman shared an oh-so-human story about absent-mindedly telling a client she loved him, and his thoughtful response has people cheering.

"Accidentally said 'Love you!' at the end of a call with an important client yesterday," wrote a Reddit user. "I heard him giggle as I hung up, and I was mortified. Today, I saw he emailed me this:"

The email began, "Hey—Just wanted to say that I didn't mean to laugh at you when you accidentally signed off on our call with a 'love you.' I just found it funny because I've definitely done that before, and I know it happens."

Okay, phew, he understood that the laughing was mortifying and he wasn't bothered by the "love you." But then he added the absolute best thing he could have said about the situation:

"I'm glad you have enough love in your life that that response comes naturally. If anything, you should be proud of that. :)"

Then he mercifully resumed their professional conversation. "Have a great weekend! We'll follow up about my call with Chris on Wednesday, as discussed."

 embarrassing story, saying I love you on accident, workplace stories, professional communication "Love you!" Oops.Photo credit: Canva

He didn't just ignore the elephant in the room and let it hang over her like an awkward cloud. He put her at ease, letting her know he's done it before and it happens and is no big deal. But then he took it a step further, adding a deeper human layer to the moment by acknowledging the fact that the words flowing so automatically and easily for her meant she was surrounded by love.

The client's emotional intelligence and thoughtful response warmed people's hearts.

"What a great and respectful response. He is completely right, it’s such a beautiful thing to have that much love in your life that it comes out naturally."

"You work with good people."

"Honestly, this made my day 😂 It's so wholesome how they responded. Shows that a little kindness (even accidental) always leaves a good impression!"

"Such a classy response. Made you feel at ease while staying professional and moving the conversation forward."

"Green flags from that client."

  Green Flag GIF by The Last Talk Show  Giphy  

People also shared their own similar experiences with blurting out accidental "love you"s and it was a veritable love-fest:

"I told my supervisor I loved her at the end of our weekly touch point call - she chuckled and said she loved me too. We shared a good laugh. I am happy to see empathy from a random human, it is much needed."

"I said 'love you' to my new boss at labcorp when she called me to tell me I passed my drug test. Same thing, hanging up, not thinking, she gave me my results and my start date to come in for orientation and I ended the call with 'bye love you!'"

"Back in the day I straight up called one of my bosses mom. It was so embarrassing I almost died."

"A surprising number of people have done this at least once. Happens when you’re distracted and tired. My ex husband (a prosecutor) accidentally ended a phone call with 'I love you' when talking to a rural county sheriff in the middle of the night."

  Embarrassed Hide GIF by flor  Giphy  

"I had a coworker say 'love you,' just as we were about to hang up. There was an awkward pause, clearly neither of us had hung up, then he added, 'Don’t tell my wife.' We both laughed and finally disconnected."

"I did that with my ex husband last Thursday, we both burst out laughing lol. Happily we get along great and he and his fiancée are attending my wedding next week."

"Was on phone with my boss right after he had called his wife. He ended the call with "love you." Had so much fun telling him that while I cared for him, I didn't think it was love."

Embarrassing moments don't have to ruin your day—in fact, when handled like this client, they can turn into beautiful moments of human connection. This kind of relatability, empathy, and emotional intelligence makes us all feel better about our shared humanity, oopsies and all.

This article originally appeared in May.

Joy

A Black woman and white man share a refreshing exchange and it offers healing for us all

She expected the worst when a white man approached her overheated vehicle. But what she received instead brought her to tears.

@realbillygotti/Instagram

We need more moments like these.

Of course, racism and hatred are very real issues, and ones that we must discuss in order to make progress. But with all the coverage of people behaving badly flooding our awareness through the media and online, it can be easy to write off humanity entirely. To believe that the world is inherently a divisive, dangerous, and ultimately declining place to live. When in reality, not everything is so bleak.

That’s what makes sharing this story so important.

In December of 2023, a Black woman named Jo'lee Shine was stuck in her overheated car in front of a stranger's house, waiting for a tow truck to arrive.

racism, karens, wholesome moments, southern hospitality, kindness, atlantaJo’lee preparing for the worst. @realbillygotti/Instagram

When a white man, the homeowner, began approaching her, Jo'lee immediately started recording the interaction. And thank goodness she did, because this was a moment worth immortalizing.

“I'm so sorry, my car ran hot,” she says in the clip, and begins trying to start the car to prove her situation.

And then, in the sweetest southern accent you ever heard, we hear “don’t try to crank it baby.”

When then hear him offer to put water in the car, made sure Jo'lee had coming to pick her up, and then…wait for it…asked if she wanted lunch.

"We’ll be eating lunch shortly. While we wait on [the tow truck] if we get everything set up I’ll come get you and we’ll have dinner,” he says.

This brings Jo’lee to instant tears. “That was so sweet,” she whimpers.

racism, karens, wholesome moments, southern hospitality, kindness, atlantaJo’lee in tears after being invited to share a meal. @realbillygotti/Instagram

With a chuckle, the man replies, “that’s the way we are.” he then shared how he just had 22 people over at his house the night before for “a family gathering.”

Jo’lee declines the lunch offer, but profusely thanks the kind stranger as she wipes the tears that continue to fall. Just before he goes, the man says that he’ll check back in, joking that the tow truck “might be delayed” and she might change her mind.

In her caption, Jo’lee wrote, “I wasn’t going to post this, but I wanted people to know that they’re still good people in this world.”

Seems like that mission was accomplished. The video, which has gotten over 176,000 likes on Instagram, gave everyone a little dose of hope. Just take a look at some of these lovely comments:

“This is who we are...it sucks that movies have put fear in people to that level. That makes me sad that there's fear and division keeping us all from sharing love that I KNOW is in all of us.”

“The media works to divide us, don't believe their lies. We love all people.. God Bless.”

"I'll come get you when we get dinner on the table?!!" ❤️🩹❤️🩹❤️🩹🔥🔥🔥🔥🙌🙌”

“The way he called you baby without a mean tone in his soul.”

“This renews my faith in humanity. He tried to help her without any thought of race.”

“Just when we think humanity has died, this happens ♥️. Human kindness for the win.”

Indeed, the world has its’ Karens…and even worse characters. But it also has people who invite strangers to dinner, just because it’s a nice thing to do…because it’s the “way they are.” It’s the way a lot of us are, when we let ourselves be.

This article originally appeared two years ago

Canva

Small everyday actions can make the world a better place.

Acts of kindness—we know they’re important not only for others, but for ourselves. They can contribute to a more positive community and help us feel more connected, happier even. But in our incessantly busy and hectic lives, performing good deeds can feel like an unattainable goal. Or perhaps we equate generosity with monetary contribution, which can feel like an impossible task depending on a person’s financial situation.

Have you ever felt guilty because you don't spend enough time volunteering? Or maybe because you can't or don't give much money to charity? It's not a good feeling, and you can sometimes feel stuck not knowing what to do about it. But being kind and generous to others doesn't have to be hard, or take much time, or cost anything at all.

One social media user recently posed the question: “what’s a small act of kindness that literally anyone can do/practice everyday?” and people gave some brilliantly simple ideas.

Here are eight easy-to-accomplish crowdsourced answers that might bring us one step closer to a more peaceful world:

1. Be aware of your surroundings.


acts of kindness, kindness, humanity, charity, people, humans, culture, love, happiness, altruismMake space for other people around you.Giphy

Either move with the flow of traffic or get to the side if you have to situate yourself.” – @JoeMorgue

Americans, in particular, seem to get obsessed with the idea of "winning." Walk around and/or faster than the next person, or refusing to give way. It's a really kind and considerate move to make space or other people to exist comfortably.

2. Use headphones when taking public transport.


acts of kindness, kindness, humanity, charity, people, humans, culture, love, happiness, altruismBe mindful of making noise in public spaces.Giphy

"If you don’t have them - you can go 20 minutes without making excessive noise while sharing a small space with other people.” – @cynthiayeo

Often there's no law or rule in place that "forces" you to do the polite thing, like minding how much noise you make on an airplane or public transport. But it's a simple thing to do that goes a long way for the people around you.

3. Give compliments.


acts of kindness, kindness, humanity, charity, people, humans, culture, love, happiness, altruismGive genuine compliments often.Giphy

“If you have a charitable thought about someone, even a stranger, say it out loud to their face. It is free, it is easy, and it might be the best thing that has happened to that person all week. Nothing creepy or overtly sexual or flirty, just kind words. ‘That shirt is really your color! Your haircut is beautiful. I appreciate your help, you were a real lifesaver!’ It doesn't cost you anything and it means the world to the people you are talking to.” – @Comments_Wyoming

Everyone loves receiving genuine, no-strings-attached compliments! In fact, we often think about them all day, or even for longer. Don't withhold praise — give it freely and openly, when you really mean it.

4. Hold doors open for people.


acts of kindness, kindness, humanity, charity, people, humans, culture, love, happiness, altruismHold the door for everyone.Giphy

Makes a big difference in one's day.” – @sconnie64

Holding doors isn't just for gentlemen out on a date. Hold doors for everyone equally; it's a really sweet and polite gesture.

5. Don’t act on “road rage."


acts of kindness, kindness, humanity, charity, people, humans, culture, love, happiness, altruismDon't give in to the road rage.Giphy

After several years of commuting I came to the realization that with a few exceptional days, I always got home at the same time. Regardless of how many people ‘cut me off’ or drove too slowly and whatever. I started to just ‘go with the flow’ and always let people in when needed, always give extra room, and just enjoy my music/podcast. Life changing.” – @CPCOpposesAbortion

Who knows what it is about being in a car that just gets our blood boiling. Maybe it's the slight anonymity, a little like being in an internet comment section? In any case, don't indulge. If someone cuts you off, give them the benefit of the doubt and just move on. It was probably an accident anyway.

6. Have patience.


acts of kindness, kindness, humanity, charity, people, humans, culture, love, happiness, altruismShow patience to others.Giphy

You never know what someone else is going through. Could be a breakup, their dog just died, granny finally made it to heaven, or maybe mom just broke the news that she's got end stage cervical cancer and has weeks left to live. You never know, so be patient. After all, wouldn't you want someone to be patient with you?” – @mamalion12

Assuming the best in people is a really good start when it comes to kindness. Most people aren't out to be difficult or rude. Give them a little grace and there's no telling how much they'll appreciate it.

7. Thank the people you live with for taking care of things around the house.


acts of kindness, kindness, humanity, charity, people, humans, culture, love, happiness, altruismSay Thank You more often.Giphy

It doesn’t have to be over the top, but everyone feels better about doing chores when it is noticed and appreciated. ‘Thanks for folding my laundry’ or ‘thanks for always keeping track of our bills, you’re awesome at managing money!’” – @Mrshaydee

This goes for kids, too! When they remember to pick up after themselves, reinforce the behavior with praise. Make time to appreciate your partner and family members, too, no matter how small their contributions.

8. Leave a place you visit just a little bit nicer than when you found it.


acts of kindness, kindness, humanity, charity, people, humans, culture, love, happiness, altruismLeave places a little cleaner than you found them.Giphy

Pick up a piece of litter at the park. Give that mat with a pucker ready to trip someone a little tug to get it to lay flat in the business you're at. Let an employee know when you spot a leaky dairy product on the shelves so they can deal with it. Return someone else's grocery cart.” – @BlueberryPiano

Don't be the "Someone else will deal with it," person when you can be the someone else! It doesn't take any effort at all most of the time to grab a piece of litter. And don't even get me started on returning the grocery cart — it's a basic test of human kindness that too many people fail. It's the easiest thing in the world and saves both employees and the next customer time.

See how easy it can be?! Why don't we do this stuff all the time?

Perhaps surprisingly, the main reason people don’t offer more acts of kindness is the fear of being misunderstood. That is, at least, according to The Kindness Test—an online questionnaire about being nice to others that more than 60,000 people from 144 countries completed. It does make sense—having your good intentions be viewed as an awkward source of discomfort is not exactly fun for either party. You can imagine that complimenting a stranger could easily be interpreted the wrong way, for example.

However, the results of The Kindness Test also indicated those fears were perhaps unfounded. The most common words people used were "happy," "grateful," "loved," "relieved" and "pleased" to describe their feelings after receiving kindness. Less than 1% of people said they felt embarrassed, according to the BBC.

So, maybe with kindness, we need to put our social anxieties away and act without overthinking (to a certain point, of course). Perhaps it’s best to find the simplest actions we can commit to on a daily basis, rather than formulating some grandiose gesture.

This article originally appeared three years ago. It has been updated.

Friendship

Mom sends life-changing text to her son's friend who stood by him during severe depression

Watching your child suffer from mental illness is incredibly difficult.

Depression can be isolating and take a toll on friendships.

Any parent who has had a child struggling with mental health knows how helpless it can make you feel. You want to fix it, to kiss the boo-boo and make it all better, but you can't. Finding and getting the help your child needs, whether they're 7 or 27, can be a long, frustrating process, and seeing your kid suffering in the meantime is incredibly difficult.

They say it takes a village, and that's especially true when mental health issues disrupt your child's life. Having other people love and support your loved one who is struggling is huge, whether it's other family members, community members, or friends. That's why a mom reaching out to her son's friend who had been by their side through a severe depression resonates with so many.

A person shared on Reddit that they had received a text from their friend's mom after the friend had been through a bout of depression. It read:


"This is _____'s mom. Just wanted to say thank you from the bottom of my heart for standing by my child through their toughest times. Seeing my child struggle was the most painful experience of my life. Your presence, patience, and support meant the world. You've been a true blessing and I'll forever be grateful to you as I can see my child smile again. May you always be surrounded by love, kindness and compassion you selflessly gave to my child. You have been a blessing in our lives."

Helping someone with depression is not easy, no matter who you are. Friends and family often don't know what to do and can end up distancing themselves or responding in a way that's not helpful. It's clear that the mom recognized this fact and expressing her gratitude is a beautiful way of acknowledging the difference this friend made.

depression, mental health, mental illness, support, friendship, hugHaving someone stay by your side through depression is a gift.Photo credit: Canva

People were moved by the mom's message and the evidence of the friend's staunch support.

"Oh 100% would uuuuugly-sob if I got a text like this! What a thoughtful acknowledgement and message of gratitude. Clearly, you are a wonderful and empathetic friend! 💕"

"I'm stifling back tears. I have no doubt that the loving treatment you gave this child was its own reward; however, this beautifully written note is touching and uplifting. Empathy and kindness should be acknowledged. You are both lovely and safe people. I can only wish you and your kids the best, and maybe a growing friendship. Kudos!"

"100% chance that their mom was ugly crying writing this. Experiencing suffering yourself is one thing, but the helplessness of watching your child suffer is excruciating. OP, thanks for being a ray of sunshine in stormy times for this family."

depression, mental health, mental illness, isolation, support, friendshipWatching your child struggle with mental health is painful.Photo credit: Canva

"Kinda like I am now. My Heart goes out to any mom who sees their child struggling, no matter what the age, and feel helpless. Then to have someone be able to provide support in a way that can only come from a friend and not a mom - it just wrecks me to think of how great of a gift it was."

"My adult son is struggling with depression. As a parent, it’s gut-wrenching. I mean, it’s harder for them than for me. But my heart is in a constant state of breaking."

"This clearly shows how you can be surrounded by the best people and still suffer from depression. If this parent shows this much love toward their child’s friend, I can only imagine how amplified it is toward their child who still had to work through it. What lovely people. I hope all involved are thriving."

It's a good reminder to do what we can for one another and to let people know when you see and appreciate their efforts for your loved ones. It truly takes a village for all of us to thrive.