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Pizza guy whose quick thinking saved a woman's life gets the reward of a lifetime

He saw her trapped in her own home, begging for help.

via WITI Milwaukee

Joey Grundl, Milwaukee pizza guy.

Joey Grundl, who was working as a pizza delivery driver for a Domino's Pizza in Waldo, Wisconsin, was hailed as a hero for noticing a kidnapped woman's subtle cry for help. It's a timeless story that continues to resonate with people today.

Back in 2018, the delivery man was sent to a woman's house to deliver a pie when her ex-boyfriend, Dean Hoffman, opened the door. Grundl looked over his shoulder and saw a middle-aged woman with a black eye standing behind Hoffman. She appeared to be mouthing the words: "Call the police."

"I gave him his pizza and then I noticed behind him was his girlfriend," Grundl told WITI Milwaukee. "She pointed to a black eye that was quite visible. She mouthed the words, 'Call the police.'"

domestic abuse, celebrity, community, kidnapped

The Dean Hoffmann mugshot.

via WITI Milwaukee

When Grundl got back to his delivery car, he called the police. When the police arrived at the home, Hoffmann tried to block the door, but eventually let the police into the woman's home.

After seeing the battered woman, Hoffmann was arrested and she was taken to the hospital for her wounds.

Earlier in the day, Hoffman arrived at the house without her permission and tried to convince her to get back into a relationship with him. He then punched her in the face and hog tied her with a vacuum power cord.

"If you love me, you will let me go," she pleaded, but he reportedly replied, "You know I can't do that." He also threatened to shoot both of them with a .22 caliber firearm he kept in his car. The woman later told authorities that she feared for her life.

An alert pizza delivery driver helped save a woman from her abusive ex-boyfriend, police say. A 55-year-old Grafton man now faces several counts of domestic ...

A day later, Grundl was seen on TV wearing a hoodie from Taylor Swift's "Reputation Tour" and her fans quickly jumped into action, tagging Swift in photos of the hero. Grundl already had tickets to go to an upcoming Swift concert in Arlington, Wisconsin, but when Swift learned of the story, she arranged to meet Grundl backstage.

"She … she knew who I was," Grundl jokingly tweeted after the concert. "I'm thoroughly convinced Taylor gave me a cold."

"This has been one of the most exciting weeks of my life," Grundl said. "I'm legitimately getting emotional and I almost never get like this. But as the likely most memorable week of my entire life comes to an end … I guess I can really say … I'm doing better than I ever was."


This story originally appeared four years ago.

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Instacart delivery person followed her instincts and ended up saving the life of a customer

"You're supposed to take a picture and leave, and I could not just leave."

@JessicaHiggs3/TikTok

Jessica Higgs had a sense that something wasn't right at a customer's house and her action saved his life.

One the more mysterious aspects of being human is our sense of intuition. This "sixth sense" isn't something we can see or measure, but many people have experienced it in some form or fashion. Maybe it comes as a strong feeling that something isn't right, or that we or someone else should or shouldn't do something. It can be hard to read—not every feeling we get is truly our intuition—but there are plenty of examples of people trusting their instincts and being glad they did.

One such story has gone viral on TikTok. Jessica Higgs, a mom who works as an Instacart grocery delivery person, shared a story in an emotional video that illustrates the importance of listening to that inner voice when it prompts you to make sure someone is OK.

"I just want to start this off by saying if you see something, say something," Higgs said.


She explained how she had done an Instacart order the previous day for a daughter who was ordering for her older dad who couldn't shop for himself. She said she was going the extra mile like she always does for her customers, and that the daughter told her to just drop the groceries on the porch and he'd get them. That's what Higgs would usually do.

"I get there and something was telling me no, you gotta help this man out," she said. "He came out, and I was like OK let me help you, and I got the groceries. You're not supposed to go into someone's house, but I used my judgment and I brought the groceries inside and put them down wherever he wanted me to put them down. You're not supposed to, but I did. And you're supposed to just take a picture and leave, and I could not just leave."

@jessicahiggs3

@Instacart #28DaysOfEucerin #fyp

Higgs noticed that the man looked really sick and she was really concerned. A voice in her head said, "You gotta say something. You gotta say something, Jess." Rather than mark the order as complete, she messaged the man's daughter and told her that it was really unprofessional to say something like this, but she felt like her dad wasn't doing well. "There's a propane tank in there," she told the woman. "I was in there maybe five feet and I got dizzy. There's got to be a leak. He might not be doing good because of this leak."

The woman said she would send her son over to check it out and Higgs left. The woman changed her tip from $14 to $100, which Higgs appreciated, but the message she sent her the next morning was a much greater reward for her going the extra mile.

"Thank you so much, once my son went to check on my dad it turned out it was definitely leaking," she wrote. "You definitely saved my dad and my younger son's life!!!"

Through tears, Higgs said, "I'm just an Instacart worker, but if you see something, say something. I did and I'm so happy I did."

Higgs' TikTok has been viewed more than 15 million times and has been shared widely on social media. It has also attracted the attention of big companies.

Royal Caribbean Cruises shared a TikTok video of its own praising Higgs for her heroic act and offering her and her family a seven-day cruise anywhere in the world. "Cause even heroes need a vacation," the company wrote.

@royalcaribbean

Stitch with @jessicahiggs3 - cause even heroes need a vacation. Thanks @captaincruiseguy

Old Navy connected with her and arranged a shopping spree where she got to model several new outfits. People Magazine commented, "You’re literally a HERO! Good job trusting your instincts. 💕" Even TikTok itself wrote, "You are amazing ❤️thank you for sharing this with all of us."

Lots of commenters also pointed out that she's not "just an Instacart worker." Her work is important, she's providing a needed service and any job done in a spirit of helping others should not be minimized. If she hadn't been there doing her job well, that man may not be here. Never underestimate the difference each of us can make by the simple act of looking out for one another, friend and stranger alike.

Higgs' heartfelt story touched millions, and she's being rightly rewarded for listening to her heart and going out of her way to help someone. Gotta love seeing good things come to people doing good. Well done, Jessica Higgs.


This article originally appeared on 02.08.22

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A man called 911, then his 5-year-old picked up the phone. Life-saving adorableness ensued

"I don't know what I'm gonna wear, but... he really needs oxygen, real fast."

jeffsaks123/YouTube

Brace yourselves, folks, because this is almost too friggin' adorable to handle.

A 911 call can be a scary thing, and an emergency call from a dad having chest pains and trouble breathing is no exception. But thankfully, an exchange between that dad's 5-year-old daughter and 911 dispatcher Jason Bonham turned out to be more humor than horror. If you missed hearing the recording that has repeatedly gone viral since 2010, you have to hear it now. It's perfectly timeless.


When an Indiana dad used his cell phone to called 911 and couldn't talk, his daughter Savannah picked up the phone. Remaining remarkably calm, cool, and collected, the articulate 5-year-old expertly answered Bonham's questions—and added her own hilarious commentary as well.

At Bonham's request, she made sure the front door was unlocked so the emergency crew could get in. She told him about their dog, Lou Lou, who was "small" and "barks a lot," but was "friendly." She consoled her dad—who may have been in the middle of a heart attack—with "Don't worry, Dad," and "Stay calm, Dad." She also kept the dispatcher up to speed on what was happening, repeatedly saying, "So far, so good."

But the pièce de résistance was when Savannah told Bonham that she and her dad were in their "jammies" so she'd have to change. "I don't know what I'm gonna wear, but...he really needs oxygen, real fast."

Five. Years. Old. This kid is seriously something else. Watch:

Little girl calls 911 - Adorable - "He can't hardly breathe"youtu.be

Bonham said he was surprised by how Savannah handled the call. "Most people when you talk to them, they're hysterical," he told Eyewitness News. "Every time I've listened to it it's amazing. She's just a little person."

Thankfully, despite the scare, everything turned out fine for Savannah's dad. When the story went viral, her mom posted on Facebook, "We are so grateful & blessed that Savannah's 911 call is still being circulated. It makes the whole entire night worth while. The more awareness it brings & the more adults that teach children what to do the better!"

Well done teaching that kiddo, mom and dad. She was truly amazing.


This article originally appeared on 5.7.21

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When a 911 operator got a call for a 'large pizza' he quickly realized something was very wrong

At first he thought it was a prank.

via Matt / Flickr

In 2020, an Oregon, Ohio police dispatcher and the daughter of a domestic abuse victim were lauded for their response to a violent situation. Dispatcher Tim Teneyck was manning the phone lines when a curious call came in that he first assumed was a prank.

"I would like to order a pizza," the 911 caller said, giving a residential address.

"You called 911 to order a pizza?" a bemused Teneyck asked. "This is the wrong number to call for a pizza."

"No, no, no, no, you're not understanding," the woman insisted.

"I'm getting you now," Teneyck quickly replied. "We'll get 'em going."

"Is the other guy still there?" Teneyck asked

"I need a large pizza," the woman said.

"How about medical, do you need medical?" Teneyck replied. "No," the woman replied.

"With pepperoni," the woman continued.

"We'll get 'em going," Teneyck stated before asking if the woman can stay on the phone.

"No," the woman replied before the call ends.


Why This Woman Called 911 to Order Pizzawww.youtube.com


Teneyck realized she needed emergency assistance because of her persistence. "She stuck right to it," he told Inside Edition. "I knew there was something else going on."

The dispatcher told police to go to the house with their sirens off saying "there's domestic violence going on." When police arrived, they saw the call was from a young woman whose mother was assaulted by her boyfriend, Simon Lopez.

According to the young woman, Lopez came home drunk saying he was going to "beat her ass" before punching her and throwing her into a wall.

"I was thinking to myself 'I need to call 911 but how do I get him to stay in the house so he will be taken out in handcuffs' and I just thought, 'Pizza!'" the woman told Inside Edition.

Simon Lopez, 56, was arrested by police and charged with misdemeanor domestic violence. Lopez also had a warrant out for failure to appear.

"I thank him from the bottom of my heart," the woman said of Teneyck.

via Inside Edition / YouTube

The next day, Oregon Police Chief Mike Navarre praised Teneyck as well.

"He utilized his training and his experience to recognize that a woman was in distress," Navarre told NBC News. "We have no way of knowing what would have happened if she didn't get through."

After the incident, the dispatcher and police chief learned that some support groups teach people to report domestic violence surreptitiously to 911 by pretending to order Chinese food or pizza.

When the operator says "you have the wrong number" the person reporting the violence is supposed to say, "no."

Navarre is using the call to train other dispatchers on how to realize if someone is in trouble and can't express it in words.

"A good dispatcher is going to recognize that this is a person who wants to talk and needs help. That is exactly what happened here," he said. "Some dispatchers might hang up on this person, but it's worth a try to give it your best shot. That's what she did, and it worked out extremely well."

To get support, resources, and hope for anyone affected by domestic violence in the U.S. call 1.800.799-SAFE (7233).


This article originally appeared on 11.19.20
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