+
“A balm for the soul”
  review on Goodreads
GOOD PEOPLE Book
upworthy

delta

Courtesy of Molly Simonson Lee

Flight attendant sits on floor to comfort passenger

Not everyone enjoys flying. The level of non-enjoyment can range from mild discomfort to full blown Aerophobia, which is defined as an extreme fear of flying. While flying is the quickest way to get to far away destinations, for some people being that far off the ground is terrifying and they'd rather take their chances on the ground.

A passenger flying from Charlotte-Douglas International Airport in North Carolina to JFK International Airport in New York confronted that fear while flying with Delta. The woman, who is currently still unidentified expressed that she was nervous to fly according to Molly Simonson Lee, a passenger seated behind the woman who witnessed the encounter. Tight spaces don't make for much privacy, but in this case, the world is better for knowing this took place.



According to Lee, who posted about the exchange on Facebook, the Delta flight attendant, Floyd Dean-Shannon, took his time to give the nervous traveler his undivided attention. Lee told Upworthy the unidentified passenger, "was very nervous and even before the plane took off, she was visibly shaken by each sound."

Approximately 25 million people in the United States have Aerophobia according to the Clevland Clinic and most of them probably wish Dean-Shannon was on their flights. "He took notice and began explaining what each [sound] was, with the warmest, calmest tone," Lee said. That wasn't even the most amazingly sweet part of the story.

While the explanation of noises helped, Lee said about halfway through the flight the passenger was fighting back tears, which prompted Dean-Shannon to sit on the floor and hold the frightened passenger's hand. He comforted her for the rest of the flight while sitting on the floor. "His tone was so kind and soothing," according to Lee.

Dean-Shannon's kindness didn't stop there. Lee explained, "the woman next to me was celebrating a birthday and he sang to her and made her a 'cake' with all of the goodies he could round up."

I'm not sure what Delta pays him but he needs a raise immediately and it seems the people of the interwebs agree.

Commenter, Miranda Anderson, tagged Delta Airlines and wrote, "I hope you see this! These are the types of people that deserve raises and make your company worth flying with. This is what pits [sic] you above the others so show these employees this is what you want and what you need."

"I love this. This is what society is lacking. Empathy and kindness towards people in time[s] of need" wrote Diane Lawrence.

While Mary Beth Acker Ford, said, "I was on a flight with him today. He exudes joy and is intentional about making a connection with each person!"

This level of engagement with passengers is not a common experience but clearly people are happy to see this type of connection between humans. Flying anywhere can be stressful for any amount of reasons. From leaving the house late and having to participate in an involuntary 5k to catch your flight, to making your way through the devil's backyard, also known as Atlanta International Airport...just for them to change your gate 10 minutes before boarding.

So having a flight attendant like Dean-Shannon is just the breath of fresh air people need. "The way he's looking at her...letting her know she's safe!!! This is just one of the many reasons I will always fly Delta Air Lines," Liz Martin wrote in the comments.

"It was obvious he is just a good, kind soul who shares that generously with everyone he encounters. Such kindness is rare and a true gift when encountered," Lee remarked. That level of kindness is rare indeed and we sure are happy someone thought to capture it.


This article originally appeared on 01.19.23

More

See how a father and son brought life-changing medical care to low-income families.

'No one can change the world in one day. The idea is to start with small steps.'

True
Delta

Watch scenes from Ricardo's life-changing trip back to Mexico, then scroll down to see how Delta made it possible.

Ricardo comes from a long line of healers.

His grandfather was a shaman, someone who exercises healing practices without a medical degree, in Portuguesa, Venezuela. His father, Alí, is a physician and works in his hometown in Venezuela, devoting his life to his patients and their families.


Alí helping patients. Image via Delta/YouTube.

So, it's no surprise Ricardo followed in the footsteps of his father and grandfather and became a health care professional. He's currently living in Atlanta, where he's studying for the United States Medical Licensing Exam so he can practice in the U.S.

And it's that generosity of spirit that lead him to enter Delta's My Next Trip Back Contest.

"Initially I was looking for an airline ticket and suddenly clicked ... to the Delta homepage," Ricardo said.

That's where he saw an announcement for the contest.

"I entered and made a video explaining that in my next trip to Latin America I would want to reunite with my dad and bring free medical consultations to the community," he said.

And just a few weeks later, Ricardo was shocked to learn he'd won!

All GIFs via Delta/YouTube.

He had another surprise waiting for him in Mexico.

Ricardo traveled to the Cristo Rey community in Solidaridad, Mexico.

At first, Delta told Ricardo his father would not be able to join him on this adventure, but it was all an elaborate ruse to surprise him!

Once father and son reunited, they were joined by a local physician and medical student from Mexico. This small but mighty team traveled in a mobile home throughout the city's lower-income neighborhoods to distribute care. They visited nearly 200 people in need over the course of a week.

The mobile clinic rolls on. Image via Delta/YouTube.

Many of the ailments and illnesses they saw were due to the conditions of the remote, rural community.

According to Ricardo, the most prevalent diseases they saw were things like urinary tract infections, respiratory infections, skin dermatitis, and parasitic diseases that cause diarrhea in children, which can lead to malnutrition.

The tragic part? A lot of them are completely preventable with the right access to information.

Ricardo treats a patient. Photo courtesy of Ricardo, used with permission.

That's why Ricardo is so passionate about education and outreach.

"I think that if the public were informed through educational talks and better health education, some recurring illnesses could be prevented and thus reduce the level of incidence of [these] diseases." he said.

Image via Delta/YouTube.

Everywhere they went, Ricardo and the team shared joy, kindness, and their medical expertise.

With help from Delta, Ricardo was able to donate blankets, toys, first aid kits, and medicine to the people and facilities that needed it the most. He even made time to visit two elementary schools, where they donated first aid kits and gave talks on how to prevent parasites and other diseases.

Image via Delta/YouTube.

And while parasites may not be the most enjoyable talk for kids, Ricardo is confident his visit made a lasting impression. "Even if not everyone we visited paid us much attention, we know we made a spiritual impact on everyone," he said. "We changed realities."

And they made time for some fun stuff too.


Selfie time! Photo courtesy of Ricardo, used with permission.

Now back home in Atlanta, Ricardo continues to be a force for good.

"If you have received help in your life, help! Your help has the power to change others' realities," Ricardo said.

Winning the Delta contest has inspired him to encourage others to get involved in their communities. He even offered some advice to others looking to get started.

"No one can change the world in one day," he said. "The idea is to start with small steps."

Photo courtesy of Ricardo, used with permission.

True
Delta

Watch the unforgettable celebration Patricia threw for her mother, then scroll down to see how this wild week came to life.

Since Patricia moved to the United States nine years ago from Costa Rica, she hasn't been able to see her extended family as much as she wants.

She's been with her husband, David, for eight years, and together they have a 6-year-old son, David Jr. But except for the two of them, Patricia has no family in the United States.


David Sr., David Jr. and Patricia near their home in New York. Images via Delta/YouTube.

"Everybody is [in Costa Rica]," said Patricia. "My mom, my sister, my brother, my other brother, my younger brother, my cousins, aunts, uncles, my dad."

In fact, Patricia's family has never met her husband and only met her son once on a short trip a few years ago. She keeps in touch with her family via phone, Skype, and e-mail, but being far away remains a challenge, especially for Patricia's mom, Carmela.

"It's hard," Patricia said. "It's hard for everybody, for her, for me, for my son."

Patricia entered Delta's My Next Trip Back contest with the goal of making up for lost time.

As part of the contest, Delta asked for story submissions to be considered. She described how she hoped to win and return to Costa Rica to celebrate her mother's birthday — not just once, but SEVEN times. She wanted to throw parties for each of the birthdays she missed after moving to the States. And what better way to celebrate her mom and bring the whole family together?

The magnet on Patricia's fridge reads, "Missing someone?"

Just weeks after hearing the ad for the contest on the radio, Patricia was thrilled to learn she'd won.

Delta flew Patricia and her husband and son to Costa Rica...

...where her very happy family met them at the airport.

Except for Carmela. Patricia saved the biggest surprise for her.

While the Delta crew interviewed Carmela in her kitchen, Patricia and her family waited outside.

When the time was right, it was up to David Jr. to pull off the big reveal.

Carmela was beside herself. Hugs, tears, smiles, and a few more hugs for good measure. This was the homecoming Patricia had dreamed about.

Now that the surprise was out, Patricia and her family could get to the business of celebrating their matriarch.

With plenty of confetti...

...silliness...

...fireworks...

...and cake.

Lots and lots of cake.

And while seven parties is enough to make any mom feel like royalty, the real gift for her was having her family together for the first time in a long time.

Carmela and David Sr. dance together at one of her seven celebrations. Photo by Patricia Rios, used with permission.

Carmela had grown up without much money, and after raising a family of her own, she wasn't accustomed to being the center of attention.

"My mom [felt like a] queen," Patricia said. " She is our queen, but she [thinks] 'Oh it's for me? Just for me? This music is for me? I've never had something like that.'"

And coupled with the chance to reunite her family for an unforgettable celebration? There's just nothing like it.

"For us, it was a miracle," said Patricia. "It was a dream."


Or maybe, just maybe, it was a wish coming true.