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conversation tips

Joy

17 life hacks that are 'so good' people almost didn't want to share. But thankfully, they did.

Some tricks for winning arguments, stopping Karens, and finding your car keys.

via Canva/Photo

A man and woman flirting at a party.

Have you ever had a secret trick that you didn’t want to share with anyone? Some families have recipes they are sworn never to share with outsiders. Other folks have tricks they use at work that give them a competitive advantage that could be used against them if they let it out of the bag. Other people use secret techniques to be likable but fear being seen as manipulative if they share them.

Everyone has their own “secret sauce” that makes them unique. A couple of hundred of them were very kind and shared those secret life hacks on a recent social media post where someone asked, “What’s a life hack so good you almost don’t want to share it?” They received over 3500 responses, and we culled the best from them to make our readers’ lives easier.

The advice covers everything from how to win an argument to finding precious metals at your local second-hand store. The life hacks that are “so good” also include ways to prevent potentially aggravating people from getting in your face and the power of learning how to smile.

Here are 17 life hacks that are “so good” that people almost didn’t want to share them. (Thankfully, they did.)

1. That's where it goes

"If you look for something and it's not in the first place you look, THAT IS THE PLACE WHERE IT GOES. So when you find it, put it in the first place you looked for it."

2. How to argue (from a lawyer)

"When arguing about something, ask what their interests ('why' they want/don’t want something) are rather than their position. Usually, it’s easier to come to an agreement if you approach a conflict from this angle. Also, conceding a minor point during the argument 'you’re right about x' and 'I don’t disagree with y' tends to lessen the guard of your opposition and thus making it easier to get what you want out of them."

"I just saw something similar to this. If you and another person are arguing over who gets a lemon, you’ll eventually agree to just cut it in half. But if you ask why they want the lemon, you’ll find out one person wants to juice it and one person wants the skin for zest for a recipe, so each party can have 100% of what they want if they just take the time to see the 'why' of the other person."

"Whenever arguing with someone and it's going round and round trying to come up with a compromise, ask 'what does a solution look like to you?' Half the time they got no clue the other half is something you willing to compromise. It has cut down every single argument in my relationship."

3. How to stop a 'Karen' in their tracks

"I work as a receptionist, and my supervisor always asks me how our guests like me even if they are rude to other staff. My trick is when someone is checking in that looks like a typical Karen I always give them a compliment like 'where did you get your nails done? They are so pretty!' It usually works."

"I used be in maintenance for a huge school district. Whenever I was sent to a school where the office staff had a reputation for being cranky complainy crabby pants, I had a whole song and dance I'd run through when I got there. I'd walk into the office with a big smile, acting like the nicest person in the world, just a big dumb puppy who has no idea this is a "crabby admin" school. Then, when the timing is right, I'd let slip the casual comment of 'I really like coming to this school, everyone is so nice!' It's like a magic spell. The grumpuses always tried to live up to my unrealistic view of them, and were always at least reasonable, if not downright pleasant. It always felt like cheating, but really all I was doing was setting an example they wanted to follow."

4. Buy the same socks

"Find a pair of socks you really like. Buy like.... 40 pairs. Throw out your other socks. Now you can just grab any two socks and have a pair. Get a hole in one? Throw it out. You still have tons of others of the same."

5. The 3 hobbies rules

"I was thinking about what I need to be happy, and came to the conclusion that I need 3 hobbies: one creative, one physical, and one social. For social, I do board game nights weekly. This ensures I have something planned for the week to look forward to. For physical, I go to the gym, which, to be honest, I hate and have always hated, so I took up bouldering too. This is a great hobby because it can also be very social, and it's also just fun. And for creative, I dabble in things like drawing, knitting, and other needlework. I also throw in reading here too, because it can make you think and imagine. If you play D&D, this can also combine with social. I've been extremely happy since figuring out for myself. I've always had a list of hobbies I want to try, but this helps me organize them."

6. Learn how to smile

"A genuine looking— and I say looking because it doesn’t need to actually be genuine, smile. It will disarm people making them more comfortable around you, you’ll be more likely to get dates, you’ll be more likely to get jobs, you’ll be more likely to make friends, your dating profile will look better, your wedding pics will look better, hell your social media will look better. Learn how to smile. Look it up on YouTube."

7. The bathroom test

"Being in the restaurant business for over 20 years now, if you go into a restaurant and their bathrooms are dirty, then get out of there. It means most likely, of course, not always, that their kitchen is just as dirty. If the general manager doesn’t care about what the guests can see, he’s definitely not caring about what the guest can’t see and that gets you such a higher chance of food poisoning."

8. Wake up a little earlier

"Getting up consistently to start your day at a reasonable hour - regardless of intent to go anywhere or do anything - really does give you extra time in the week to get sh*t done."

9. How to make someone like you

"To get someone to like you, ask them two questions, then after the second one, validate their response. Repeat. That's it. It's alarmingly effective. Just ask them any question about something they seem like they might want to talk about. hobbies or job or whatever. if you dont know anything about them, ask about the best place they've traveled, or would like to go if they haven't traveled. then, whatever they say, just ask a follow-up question about it. Then whatever they say to that, just say something positive that supports their opinion. it can be as simple as 'that seems really cool' or something more specific that shows you've been listening and agree/support them."

10. Visualize your life

"Ask yourself what your ideal happy life would look like, and then isolate each aspect as an objective to work towards, always breaking down larger goals into smaller doable steps. Makes things seem less daunting and gives you feasable objectives to work towards."

11. Know the goal of the conversation

"Before entering any difficult conversation, conflict, apology, request, etc, you should know what your goal of the conversation for yourself is. What do you want the outcome to be? How do you want this interaction to end? How do you want both parties to be left feeling? Know this first, then practice running both sides in your head a few times. Crucially, this prepares you direct the conversation for the outcome you want, instead of just saying what you really want say. Know your goal, and you’re way more likely to reach it."

12. Thrift store jewelry

"Second-hand shops—check the jewelry because, funnily enough, the volunteers working there probably don't know much about gold. I make a fair good chunk of cash a year going through jewelry at thrift stores."

13. Bake bacon

"Piece of parchment paper over any type of pan. Bam, no mess. People boiling it in skillets on the stove are living in the stone age."

14. How to talk to new people

"When the conversation starts to die or needs a pick me up, ask what the people around you did that day. It sounds really simple, but not a lot of people get asked this question regularly, so it’s likely you’ll get a genuine answer and make the person feel like you’re interested and invested. This is my hack for work events, family you haven’t seen in ages, or a friend of a friend you just met and your mutual friend just left you two alone. I think it’s safe to assume it would be a good icebreaker on a first date as well."

15. Self-control through pain

"The only thing in control of your mind and body is you. Go stand out in the rain and fight the instinct to flee inside. Find your zen. Overcome your base instincts and then figure out how to apply them to the rest of your life. Hunger, anxiety, self-esteem issues, etc, all things to overcome, master, and control."

16. Easy investment

"Invest (a portion of ) every paycheck into an S&P 500 index fund. It’s easy, the fees are incredibly low (nobody seems to understand mutual funds that are not index charge a fee! and if you do it consistently you will end up with money. Proven through depressions, recessions, and large-scale wars. That is all."

17. Know their name

"When a customer service person (finally) answers the phone and says 'my name is [NAME], [something something] how can I help you?' I make a note of their name and say, "Hi [NAME], how's it going/how are you doing?" in a friendly, conversational tone before introducing myself & my issue. Customer service is a soulless job and involves dealing with a lot of belligerent people, so setting the tone and establishing a rapport by mentioning their names makes it a little more personal and tends to lead to better outcomes. Can probably expand this to all interactions, tbh."

This article originally appeared in January.

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life hacks

Joy

Stop struggling with small talk by using the easy 'FLIP method'

This'll make your next party a lot easier.

via CottonbroStudio/Pexels

Three people having a polite chat at a party.

There are numerous reasons why some don’t like making small talk. There are those of us who don’t enjoy it because, usually, it means having to feign interest in boring topics. Others don’t like small talk because they get nervous around strangers and are either afraid they’ll say something that makes them look dumb or that there will be a lull in conversation that makes every second feel like a decade.

The problem is that small talk is a fantastic interpersonal skill that can significantly benefit your professional life and make it easier to build relationships. The good news is that Oliver N Mark, a Substack user, created an easy-to-use script called the FLIP method that makes it easy to have small talk with just about anyone. You just have to remember the acronym: FLIP.

What is the FLIP method?

Oliver N Mark says that instead of “freezing up and overthinking,” he can now start and “hold conversations without forcing anything.” Here’s the FLIP method explained:

F – From → Ask about their background (“You sound like you might be from the UK?”)

L – Location → Use the environment (“What brings you here?”)

I – Interests → Find common ground (“What’s something you could talk about for hours?”)

P – Personalise → Make them feel seen (“That’s a cool necklace; does it have a story?”)

From

Everyone is from somewhere, and people’s origins are a big part of their identity, so you'll never go wrong asking someone where they were born.

“You sound like you are from New York.”

“Are you from around here?”

“When did you move here, or were you always from Los Angeles?”

Location

Even if you just met someone, you both have something in common. You are in the same place. Use that to your advantage by asking some location-based questions.

“Do you come here often?”

“What do you think of the artwork at this place?”

“What brings you here?”

Interests

Everyone loves to talk about their hobbies, the things they follow, or they love to read about. When they start talking, be sure to practice active listening, as the conversation could take an entirely new direction at any moment.

“What could you talk about for days?”

“What’s the last book you’ve read?”

“What do you do in your spare time?”

Personalize

Everyone loves the unique feeling of being noticed. If you genuinely point out something unique about someone, they'll really appreciate the compliment.

“Those are some great-looking shoes. Where did you get them?”

“You have a soothing accent. Where are you from?”

“What’s the story behind your tattoo?”

Another popular method for making small talk, similar to Oliver N. Mark’s FLIP method, is the FORD method, which stands for Family, Occupation, Recreation, and Dreams.

How much should I listen versus talk in a conversation?

Also, it’s essential not to forget that one of the most important aspects of making great small talk is being a good listener. But how long should you listen versus talk? A 2016 study on sales calls published by Gong.io found that interactions in which the salesperson talked 43% of the time and listened 57% of the time had the highest sales yield. This is known as the 43:57 rule and is a great one to follow if you want to make a great impression on someone.

Mastering the art of small talk can be a massive game-changer for your personal and professional life. Hopefully, you will find that the FLIP and FORD methods help you have more relaxed, natural conversations. It’s a little tricky at first, but with a little practice, you should be able to turn small talk into meaningful conversations and joyful relationships.

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conversation tips

Mental Health

Stop struggling with small talk by using the simple 'FORD method'

This'll make your next party a lot easier.

via Gary Barnes/Pexels

Using the FORD method to make small talk.

There are many reasons why people are nervous about entering social situations where they have to make small talk, such as a work event, a party where they don’t know many people, or at school. Some people don’t enjoy small talk because they get frustrated talking about seemingly unimportant topics.

At the same time, others are shy and afraid they’ll say the wrong thing or run out of topics of conversation. Psychologists suggest those who are uncomfortable knowing what to say should use the FORD method. It’s an acronym that’s an easy way to remember four different topics of conversation that work with just about anyone.

According to Nicole Arzt, M.S., L.M.F.T at Social Self, FORD stands for Family, Occupation, Recreation and Dreams.

Family

Just about everyone has a family, so it’s a great way to ask someone to share some information about their personal lives without being too forward. Arzt suggests the following questions when making small talk:

Do you have any siblings?

How did you two meet? (if you are meeting a couple for the first time)

How old is your child?

How is your____ (sister, brother, mother, etc.) doing since ____ (event that happened?)

Occupation

Just like a family, almost everyone has a job. Or, if they do not, that can be an interesting topic as well. Here are some starter questions you can ask someone about their job.

What do you do for a living?

How do you like working at _____?

What’s your favorite part of your job?

What made you interested in becoming a _____?

Recreation

You can learn a lot about a person after knowing how they spend their free time. It’s also an excellent way to determine if someone is like-minded and shares the same interests. Here are some questions to get the ball rolling:

What do you like to do for fun?

Have you watched (or read) ______(popular show/book)?

What are you up to this weekend?

Dreams

Learning someone’s hope for the future can tell you much about who they are on a deeper level. They may have just told you about their current job or how they spend their time. But, ultimately, what do they wish to do with their lives? Here’s how to ask someone about their dreams.

Where do you hope to be working in the next few years?

Where would you like to travel?

What’s something you’d like to try in the future?

Would you ever consider trying _____ (particular hobby or activity)?

Arzt also notes that you shouldn’t just be an interviewer. You have to talk about yourself, too. In other words, you need a mutual take-and-give. “Pay attention to someone else's answers and think about how you can draw from your own experience to connect," she wrote.

Not sure how much to say during a conversation? Follow the 43:57 rule. A numbers guy at Gong.io analyzed over 25,000 sales calls with AI and found the perfect speaking-to-listening ratio. Sales soared when the salesperson talked 43% of the time and listened for 57%.

Even though this insight is from business calls, it applies to everyday social interactions. It's really about listening and making the other person feel special. After all, who doesn't love feeling heard and appreciated?

This article originally appeared last year.

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conversation tips

Health

15 ways to get out of a conversation with someone who won't stop talking

You can leave the conversation without being rude, but it can be tricky.

via Canva/Photos

A woman is bored by a very long story.

There are few things worse than getting stuck in a conversation with someone who can’t stop talking. It’s even worse when that person is a coworker you must see daily, and they repeatedly chew your ear off. The tricky part is that you want them to stop, but it’s hard without being rude.

Sometimes, it feels like the best thing to do is to walk away. However, there are a lot of people who are neurodivergent and have ADHD or autism and have a hard time noticing the signs that they have been talking too much or noticing other people’s cues that it’s time to wrap it up. So, in those cases, it’s important to be polite because the other person may know they are being rude.

What’s the best way to end a conversation with someone who won’t stop talking? A group of folks online have been discussing the topic, and we put together a list of their most effective ways to exit a conversation. Most of the suggestions are polite, but some folks make the point that if someone is talking up the entire conversation, won’t let anyone get a word in edgewise, and is wasting other people’s time, it’s ok to be a little blunt and walk away. If they're going to be rude, you don't have to be 100% polite.

Here are 15 ways to get out of a conversation with someone who won’t stop talking.

1. Positivity sandwich

"The positivity sandwich works well for anything that can be perceived as critical or negative. Positive/negative/positive. Examples:
'Hey Jim, it was great catching up (positive), but I need to get back to my work, so I can't talk (negative). I love your tie (positive).'"

2. Slow walk back

"I struggled with this for years. If in person, start slowly walking somewhere while talking and, along the way, exclude yourself for some reason. (To use the washroom, do something else, etc.) It takes some practice, but eventually, it’ll become second nature. I now do this all the time. If it’s something remote like a call or video meeting, have your device 'unexpectedly drop.'"

3. Be firm

"A firm 'Excuse me for a moment.' Shuts them up pretty quickly, and it's polite AF."

"Excuse me for a moment, but just stare intently into their eyes, no movement, no sound. But, yeah, I like this."

4. Ear pods

"I have an old lady neighbor who used to pop out with questions whenever I left the house. I started leaving with AirPods in, gesturing that I was on a call. I work from home, so it's believable. I do the same with charity muggers. With my other neighbor, who is ok for 5 mins, I give it 5 mins and say, 'ok, nice to catch up, I gotta dash.'"

5. 'I just remembered...'

"I find the best, most polite conversation breaker is to remember something very important just then. I'll kind of look to the side and do a routine that says, "Oh Crap, I just remembered," and then haul off. Then I'll just apologize later.

'Oh Crap, I was supposed to call X.'
'Oh crap, I was supposed to get with X.'
'Oh Crap, I've got a ZOOM in 5'
'Crap, I totally spaced, I've got to get to X'

I've been in some real face-numbing conversations before I learned this secret and ancient art. It's one fluid motion right out of the conversation. A flinch, a troubled face, a checking of the phone or the time, and walking out."

6. Stay strong

"The absolute most important thing is do not positively engage the conversation. If you contribute, it becomes exponential."

"This is hard for me to do, actually. And I know that it becomes exponentially worse when you engage... I just need to not engage."

7. Just walk away

"My ex-wife would literally just walk away from someone when they wouldn't stop talking. I loved it because it gave me an out from the conversation, lmao."

"I look at it this way: they don't respect my time, so I don't feel like I need to respect their feelings."

8. Conform their point and then bail

"I will usually repeat something they just said and agree with it, rephrase it, and then apologize for talking their ear off and say I need to get going, but it was nice chatting with them and start walking off. 'Yes! Exactly like, obviously, the moon landing was fake. It is ridiculous that more people don't see that. Like obviously, if you look at all the facts you mentioned, people should realize that it's obvious. But man, I'm sorry for taking so much of your time. I need to get going, but it was nice chatting with you.'"

9. The white flag

"When you are approaching your saturation point, throw out a white flag as a warning. Just like a race car driver gets a white flag indicating time constraints, you must throw one before you can legitimately stop a monopolizer in his tracks. For example, You are in your office, and your friend Gary comes by to tell you about his golf game. When you are running out of time, interest, or willpower, you throw a white flag by saying: 'Wow, Gary, that’s an amazing round you shot. Before you continue, I need to let you know that in a few minutes, I have to get back to preparing the budget.' You have politely given Gary the signal that you need to end the conversation shortly. Gary takes another four minutes telling you of his exploits on the twelfth and thirteenth holes. You can now wrap it up by saying: 'Well, Gary, that’s really something. I have to take care of the budget right now. Maybe we can catch up another time.' You can now turn your attention to your budget without worry. You were gracious and obliging, and you gave fair warning that it was time to end the chat."

10. Burst out laughing

"At my previous job, I was in the lunch room with a couple of colleagues. One of them asked about our weekends. My answer was pretty succinct, but the other guy ended up talking for almost half an hour about every single thing that happened to him that weekend. Once I realized how long he'd been talking, I actually burst out laughing. I felt a bit bad explaining why I found it so amusing, but it did at least get him to stop."

11. Is this a speech?

"Don’t put up with this BS. Walk away or explain two people talking is a conversation, you talking is a speech. Do you want to have a conversation or give speeches? Don’t tailor to his narcissism."

12. Look disengaged

"Do what I do. Look as disengaged as possible. Shift weight from one foot to the other. Put your hands on your hips. Look at your phone. Look around the room. Don’t make much eye contact. When people see that you are clearly not a willing participant in what’s essentially a spiel, they’ll typically ask if they’re keeping you. That, my friend, is your get-out-of-jail-free card. If that doesn’t work, walk right towards the door, interrupt him, and tell him you have a whole day’s worth of events planned out and have to be on your way."

13. I will let you go

"I will let you go. I'm sure you're busy, and I have to <what you have to do>. It was nice talking with you. We'll talk later.' Hopefully, they say bye, and then you say bye. If not, then, 'Well, I really gotta go. Talk to you later, bye.'"

"This is a good one, I usually end up saying, 'Oh well, I better let you go then' if they are talking about how much they still have to do, another is 'Well, I don't want to hold you back' I think these work because the other person likes to think they're really busy and have a hectic schedule but really you just haven't got a word in edgeways and good conversation needs to be talking and listening. These only really work if a person brings up what they are about to do, etc."

14. Make it a walking conversation

"Make a move and move nearer to that person like you're gonna walk and talk at the same time, and they will probably back away because of the need for private space. If you were successful, you'd have moved this convo from a stationary one to a moving one. Walk faster so that the other party pants and doesn't talk that much. If he/she still persists, pray and good luck to you because you'll need it."

15. The awkward joke

"My response to these types of conversations used to be that of "running away" because it felt very aggressive and confrontational to me, but now that I've been focusing on learning better listening skills, I've started a new approach. Sometimes, it's making a confusing joke; sometimes, it's a dumb wink or, a poke, or a laugh. It totally depends on the person and the situation, but if you actually listen to them, they are communicating in their body language or what they are saying that they think something is wrong with them. Just like pretty much every member of this group. One of the prime reasons for social skills deficiencies is an inability to communicate difficulty, and it comes out in the emotional intensity of friendly interactions, which drives people away."

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Family

Mom shares how to respond to an apology confidently. It's great advice for kids and adults.

Sometimes, "It's okay," just isn't okay.

via Canva/Photos

A man asking a woman for forgiveness

Yasmina Elmerkaoui, a beauty influencer and founder of Merkau, is getting a lot of love on TikTok because she reminds everyone that there is more than one way to respond to an apology. Sometimes, all you have to do is say, “Thank you.” If you were the one who was wronged, why does someone get to control your reaction just because they apologized?

Her thoughts were eye-opening to many people conditioned to give a knee-jerk “It’s okay” response when someone apologizes, even though what they ask forgiveness for probably isn’t “okay.” Elmerkaoui shared her thoughts on a September 2024 episode of the “Hanging for More” podcast she hosts with Maggie Younan.

What's the best way to respond to an apology?

“I’ve taught my kids to say, ‘Thank you for apologizing,’ rather than, ‘That’s OK,’ because the behavior isn’t OK,” Elmerkaoui says. “The apology is welcomed, so it also draws a line and reminds you, no, no, no, that isn’t OK.”

@hangingformorepodcast
How to respond to “sorry” 🙏

Elmerkaoui’s response provides a solid distinction between thanking someone for admitting they were wrong without going so far as condoning their actions. The “thank you” response is also a way to prevent people from acting out of line again. If you tell someone their bad behavior is “okay, " they are more likely to do it again, causing a terrible cycle of poor behavior and apologies. “It reminds everyone else in their life as well that the apology is welcome, but the behavior isn’t okay and I won’t accept it,” she continues.

Elmerkaoui doesn’t expect an “It’s okay” even from her own son because she believes it teaches him poor boundaries. “They say the same to me, like, ‘Thank you for apologizing,’” she goes on. “I’ll even pull them up if they say, ‘That’s okay.’ Noah, especially, he’s such a mama’s boy, he’s like, ‘Mom, that’s okay, you did nothing wrong.’ And I’m like, “No, I did.”

“This is so important. It’s not ok to mistreat others and hide behind an apology. It becomes a cycle,” Rafaela wrote in the comments. “There’s power in saying ‘I forgive you’ too when you genuinely do, but absolutely never ‘it’s fine,’” Allison added.

Some people had never even considered simply saying thank you. “Why have I never thought of this? I've been actively thinking of what a better response would be. I'm trying to stop saying "it's okay,’” Kaitlin wrote.

Karina Schumann, a psychology professor who studies conflict resolution, apologies, and forgiveness at the University of Pittsburgh, agrees with Elmerkaoui’s approach but stresses that we respond to the apology authentically. “It’s important to be genuine without being hostile,” says Schumann. “Research shows that using a ‘constructive voice’ — where you voice your concerns in a positive, calm way — is the most effective way to invite behavioral changes and better relationships. Sweeping things under the rug and pretending to forgive when you’re not ready are not going to fix the problem.”

Yasmina Elmerkaoui’s simple yet powerful apology approach brought up a meaningful conversation about authenticity and boundaries. Her advice to shift from saying “It’s okay” to “Thank you” encourages a healthier dynamic that doesn’t condone bad behavior but places a high value on accountability. It acknowledges the hurt while bringing things to a sincere resolution. Elmerkaoui’s advice reminds us that we may not be able to control how people treat us, but we have complete power over how we respond.

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Education

Stanford expert shares the number one phrase that people good at small talk always use

This will make your next party a lot easier.

via Stable Flow/Unsplash

Some friends enjoying a polite conversation at a party.

Many people don’t like small talk because it forces them to have conversations about trivial topics such as the weather, what they saw on TV the night before, or their weekend plans. Other people don’t like it because it causes them anxiety to talk with someone they may not know well.

Either way, research shows that small talk actually is a big deal. Julia Korn at Forbes says that small talk enables us to find common ground and shared interests, build muscles to overcome social discomfort, and lays the groundwork for transitioning into more serious, deeper topics.

It also makes us feel good. Studies show that a quick exchange with a barista while getting coffee can result in feelings of belonging and increased happiness.

So, how can we get more out of small talk and make it more comfortable?

Stanford lecturer, podcast host, and communication expert Matt Abrahams told CNBC that one small phrase does both: “Tell me more.”

He learned the phrase's value by listening to his mother, who had “impressive interpersonal skills.” “Her favorite phrase was ‘Tell me more,’ and it happens to be one that people who are good at small talk always use,” Abrahams wrote.

The Stanford expert says that the simple phrase works because it is a “support response” that encourages what the speaker is saying instead of being a “shift response” that brings the conversation back to you.

Suppose you’re talking to someone at a party who’s complaining about a lousy dinner they had at a local steakhouse. “The steak was overcooked, and the service was terrible,” they tell you. A proper support response could be, “Tell me more about the service” or “What else didn’t you like about the dinner?"

“Comments like these give your partner permission to expand on what they said or provide deeper insight,” Abrahams wrote.

On the other hand, a shift response that brings the conversation back to you would be something like, “I once had a bad dinner at a steakhouse…” and then you told that story. People who overuse the shift response are often seen as self-centered or the type of folks who have to make everything about themselves.

That’s a rather annoying personality trait that doesn’t make people a lot of friends or an enjoyable person to work with in the office.

Support responses such as “Tell me more” or “What happened next” are a great way to guarantee that you follow another proven conversation strategy, the 43:57 rule. A marketing whiz over at Gong.io took a deep dive into 25,537 sales calls with the help of AI and discovered a cool tidbit: sales went through the roof when the salesperson chatted 43% of the time and lent an ear for 57%. They've dubbed it the "43:57 rule."

Now, while this gem of wisdom came from business calls, think about our daily chats with friends. It's all about tuning in and showing you care about what the other person has to say. Everyone loves to feel heard and valued.

In the end, the trick to being a great conversationalist isn’t all about being witty, charming, or informed, but simply knowing how to listen.

This article originally appeared last year.

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conversation tips

Health

Experienced psychologist says this overlooked trait is 'essential' when making small talk

It'll make people think you're captivating.

via Canva/Photos

Some folks chit-chatting at a party.

Making small talk with someone you don’t know very well can cause a lot of anxiety. What if you get stuck in a boring conversation about the weather? What if the conversation loses momentum and you both stand there silently? What if the person thinks that you’re boring?

Psychologist Jennice Vilhauer, Ph. D., has some great advice to make you feel better equipped to talk with a stranger at a party or on a first date. The big takeaway is that people will find you interesting, not necessarily because of what you say but how you make them feel. Vilhauer says that curiosity is one of the most vital conversation skills most people don’t consider.

Vilahuer is the developer of Future Directed Therapy (FDT) and author of the best-selling “Think Forward to Thrive: How to Use the Mind's Power of Anticipation to Transcend Your Past and Transform Your Life.”

What’s the best way to make small talk?

“One of the most underrated skills that can transform your dating life is curiosity,” Vilhauer writes in Psychology Today. “Not only does curiosity provide you with important information and make you a better conversationalist, but it also signals interest, openness and emotional intelligence—qualities that create deeper relationships.”

The funny thing is that, according to Vilhauer, most people aren’t taking advantage of this conversation superpower.

“It is surprising how many people report going on dates where the other person only talks about themself,” Vilhauer continues. “The talker might be having a great time because they enjoy being listened to. The other person, however, feels like the talker is disinterested, and he/she is probably quickly losing interest, too. Dating someone who doesn’t ask questions can feel like talking to a wall. Everyone, no matter who they are, has a story and wants to be understood.”

The key to being curious in a conversation is to ask plenty of open-ended questions that encourage the person to give a detailed response. If you’re talking to someone and they say, “I was born in Omaha, Nebraska.” Don’t counter with, “Great, I was born in Milwaukee.” The best thing to say is, “That’s cool. What did you like about Omaha?” or “Do you miss living in the Midwest?”

Here are some examples of open-ended questions that make you appear courteous.

“How did that make you feel?”

“What are they like?” (When they bring up a person from their life.)

“What’s your favorite memory of (thing from the past they discussed)?”

“What did you do next?”

If you show that you are genuinely curious, the person you’re talking to will take a shine to you because people enjoy sharing about themselves. They’ll also appreciate that you took the time to get to know them. Even if they spoke most of the conversation, they’d go home thinking, “Wow. They were really interesting.”

How much should I talk in a conversation?

This advice comes with a caveat. You shouldn’t be listening 100% of the time. Studies show that the best ratio for talking to listening is 43 to 57, so you let the other person do most of the speaking, but be sure to share about yourself as well.

Being curious in conversations isn't just about making the other person feel good. It also gives the conversation a greater chance to move from surface-level details, such as basic biographical information or what they do for a living, into the world of specific experiences, ideas and perspectives.

Curiosity can take your small talk and elevate to medium talk and even deep conversation.

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