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Etiquette expert shares 5 small talk hacks to make the most awkward person feel confident

"Let's make small talk less dreadful."

via Canva/Photos

A couple talking on a date.

It’s important to be good at making small talk, it’s how we can make friends in the workplace, find romance on a first date, and maintain meaningful connections with those in our community. However, many people are put off by the prospect of chatting with a stranger because they either find it uncomfortable or simply don’t enjoy discussing trivial topics, such as the weather, sports, or their job.

However, if you’re good at making small talk, you can elevate it to a medium level of conversation, and then hopefully something much more profound. TikToker Mariah Grumet Humbert, (@OldSoulEtiquette) put out a video with five “rapid fire small talk hacks that actually work,” and they're an excellent way for anyone to level up their conversation game.

 coworkers, small talk, conversation, coffee, jokes, communications tips Coworkers having a great conversation. via Canva/Photos

How to improve your small talk skills

“I feel like it’s time small talk gets a rebrand! What do you think? It doesn’t have to be that surface-level conversation that people dread, but it can actually be the start of a good connection or even a simple way to spread kindness,” Humbert wrote on Instagram.

Humbert is a certified etiquette trainer who works with individuals and organizations across the globe, offering private consulting, interactive workshops, webinars, and keynotes on topics such as social, dining, and business etiquette, first and lasting impressions, personal branding, the art of conversation and small talk, the power of your professional presence.

@oldsouletiquette

Small talk hacks that actually work! I know this to be true because I use them all every single day. Let’s make small talk less dreadful! ❤️ #etiquetteexpert #etiquettetips #smalltalk #tips #conversation #hacks

Five ‘rapid-fire’ small talk hacks that actually work

1. Frame your question

“[Frame it] so it prompts the other person to give you a longer-winded answer. For example, instead of saying ‘where did you grow up?’ Say ‘tell me about where you grew up.’”

2. Take note of your surroundings

“Use your host and surroundings to help you get started, as these are things you already have in common with this person.”

3. Have some back-pocket topics

“These are topics you are going to leave in your back pocket in case you need to use them. If there is an awkward silence in the conversation, or perhaps the conversation goes in a direction you don't really want it to go in.”

If you're looking for an easy way to remember some key topics, consider the FORD method: Family, Occupation, Recreation, Dreams. You can learn more about that here.

4. Give thoughtful responses

“Your answer should either end in a question for the other person or prompts the other person to ask you a follow-up question.”

5. Choose familiar subject matter

“Focus on bringing up topics that you can talk about endlessly. This will make the conversation flow a lot better.”


Humbert’s list of hacks can be helpful to those who feel uncomfortable making small talk with people because they don’t have a strategy. People may think that those who are adept at making friends at parties simply have the gift of gab or natural charisma. But what Humbert shows is that small talk is like any other skill in life. For many of us, it has to be learned and may not be something you pick up naturally. Now, with a few hacks under your belt, who knows what wonderful people you’ll meet at your next social gathering?

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Pop Culture

Gen Zers view periods in texts as 'aggressive.' Nope. They're not. Full stop. The end.

I'm not here for the weaponization of normal punctuation.

Photo credit: Canva, Screenshot via Annie Reneau

If you want to freak out a Gen Zer, put a period at the end of a text message.

As a Gen X mom of three Gen Z kids in their teens and 20s, there's a lot that I'm willing to concede and even celebrate when it comes to the gap between our generations. I love Gen Z's global consciousness, their openness about mental health, their focus on inclusivity, and their insistence on wearing comfortable shoes with formal wear. But there's one Gen Z feature that I simply cannot abide, and that is the weaponization of basic punctuation.

"It freaks me out when you say 'yes period' in a text," my high schooler told me one day. "It feels so aggressive, like I feel like I'm in trouble or something." I stared at him incredulously as his 20-year-old sister laughed but then agreed with him. "It does! The period makes it feel like you're mad," she said.

 texting conversation, periods in texts Misunderstandings happen when people start changing what punctuation means.Screenshot via Annie Reneau 

Ah yes, the period, the most benign punctuation mark of them all, is "aggressive." Far from being a mere generational quirk, this misinterpreting of normal punctuation in text messages as aggressive or angry could result in serious communication breakdowns. Talking by text is already hard enough, and now we're adding a layer of meaning that older folks don't have a clue about?

The kids are serious about this, though. According to Gen Zers, pretty much any time someone puts a period at the end of a text, it means they're mad or irritated, as if the period is being emphasized.

 period, punctuation, texting, text punctuation Unless you literally say, "period," a period doesn't mean anything but the end of a thought.  Giphy GIF by Sony Pictures Television 

At the risk of sounding like a dinosaur, I'd like to point out that reading into periods in texts like this is just silly. It seems silly when the young folks do it with each other, but it's extra silly when they do it with adults who didn't grow up with texting and have ingrained grammatical habits that aren't easy to shake. (And frankly, some of us don't want to shake—I'm a former English teacher, for crying out loud. Might as well ask me to start misspelling words on purpose.)

In no reasonable world can "Yes." be automatically viewed as aggressive. It's just not. Neither is "Time to get off the computer." Neither is "Got it." Or "OK." or "Sure." I understand that texting conventions have evolved such that end punctuation isn't viewed as necessary, but when did we start assigning negative intentions to very basic punctuation? A period should not be read as anything more than a matter-of-fact, neutral-toned statement, since we have other tools for conveying tone in writing—capital letters, italics, bold, exclamation points. I mean, if I wanted to be aggressive, I'd text, "HEY—it's time to GET OFF the COMPUTER!" We also have a slew of emojis to convey tone. A period is and has always been neutral. That's literally the entire point of a period.

 

I'm even willing to give Gen Z an inch on the thumbs-up emoji—they think that's aggressive, too—only because emojis are new and their meanings are up for interpretation. But a period? Not budging. That little dot has been signaling the end of people's thoughts for centuries. Periods can and do sometimes affect tone in subtle ways—"No, I didn't," hits slightly differently than "No. I didn't."—but their basic inclusion at the end of a thought in no way signals aggression or anger, by text or otherwise. Not on Gen X's watch, at least. This is one generational hill I am willing to die on.

 mic drop, making a point This Gen Xer will not be swayed.  Giphy Parks And Recreation Mic Drop GIF 

These unwritten rules of texting seem to have been concocted by Gen Z, but when? And how? Who decides these things? Is there a group of super powerful and influential young adults who put out a bat signal at some point saying that periods are symbols of aggression? If the young folks want to play the reading-into-basic-punctuation game amongst themselves, making communication much more complicated for themselves, have at it. But please don't ascribe intent to us old fogies who've had "declarative statements end in periods" ingrained in us since elementary school.

Texting wasn't always like this. When texting first became a thing, using periods in them was pretty normal. As more and more people started dropping them (and capitalization—another deep English teacher wound), I held firm to their usage, mostly out of habit and feeling like my texts were incomplete without them. As my kids got old enough to text and informed me that periods are viewed by their age group as aggressive, I reconsidered. Should I stop using them, giving in to the tyranny of Gen Z's overthinking? Should I keep using them, embracing the fact that I'm old and set in my ways?

 texting, text punctuation, aggressive punctuation, periods in texts Periods are just periods.Photo credit: Canva

Ultimately, I landed on sometimes using periods in texts and sometimes not—a compromise between my own rigid grammar rules and Gen Z's seemingly senseless texting rules. Except only using periods sometimes just confuses my kids even more, which is hilarious. Is Mom mad? Is she not? My daughter said she just has to remind herself who is texting, knowing that I—and most of my generation—simply don't use periods aggressively.

Seriously, it's not happening. Not now. Not ever. Period.

This article originally appeared in February.

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Learning

13 common phrases that make people cringe (and what to say instead)

“Few things shut down a conversation faster than this one.”

Photo credit: Canva

When honesty isn't always the best policy.

Ah, the awkward silence. We all pretend not to notice it—suddenly stretching our arms or scanning every corner of the room—but it's there. Sometimes it stems from something we've said, and often we don't even know why! Given how people come from such different backgrounds and upbringings, these conversational missteps are practically inevitable.

But don't worry! A touch of social anxiety never hurt anyone, and usually the solution is as simple as adjusting your phrasing. Etiquette experts and social skills coaches agree that despite our differences, certain specific phrases universally come across as tone-deaf, even when we're genuinely trying to connect. We've rounded up 13 of the worst offenders—do you catch yourself using any of these?


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“I’m just being honest”

Honesty may be a virtue, but not when it’s used like this. When someone says, “I’m just being honest,” it’s typically to justify bluntness or insensitivity, therefore absolving them of any guilt or shame from the resulting hurt feelings.

Use this instead: “Can I offer some feedback?” or “I want to be honest with you, but I also want to be kind.”

“No offense, but…”

Stop right there, buddy. With a preface like that, it’s pretty darn likely that the following sentence will be offensive. “It rarely works and often insults people,” personal and corporate life coach, Mason Farmani, warns.

Use this instead: “I hope you don’t mind me saying,” or “I’m really sorry if this comes across as rude, but…”


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You’re too sensitive.

This sentence is a one-way ticket to an emotional connection dead zone. Even if they are a sensitive person, it communicates that their feelings are invalid, and can make them feel even more alienated.

Use this instead: “I’m here for you.”

“Whatever.”

“This dismissive phrase is a conversational version of the middle finger,” Farmani says.

Use this instead: Words that reflect how you actually feel.

‘Whatever,’ what a versatile word! Depending on the context, try throwing one of these out instead:

  • “Let’s agree to disagree.”
  • “I’m not sure how to respond to this right now. Can we take a pause?”
  • “I hear what you’re saying.”
  • “I don’t feel strongly either way—what do you think is best?”

 gnome, sign, whatever, go away, social skills With “whatever,” you might as well be saying “Go away.”   Photo by John Bussell on Unsplash  

“Calm down.”

Genuine question: has this ever worked on anyone? “Rare is the person who is actually made more calm when told to 'calm down,’” explains Nick Leighton, an etiquette expert and co-host of the weekly podcast Were You Raised By Wolves?

Use this instead: “Take your time. I’m here when you're ready.”

“You always…” or “You never…”

These words are conversation poison because they’re disproportionate generalizations. “They put the other on the defensive and start a confrontation,” reports Farmani.

Use this instead: An ‘I’ statement.

Instead of saying “You never help me,” shift to your experience and the impact of that lack of assistance to, “I felt overwhelmed this morning when I was making the kids' breakfast by myself. I’d love some help before work.”

Be specific, assertive (but kind), and show empathy.


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“I told you so.”

Congrats, do you want a cookie? Saying this serves no purpose, besides making yourself feel superior. It adds nothing to the conversation and makes the other person feel even worse—like you’re running a victory lap around their mistake.

Use this instead: “I’m here if you want to talk about what happened.”

“Not my problem.”

This is a lack of empathy slap in the face! Even if something isn’t your responsibility, there are more considerate ways to communicate that.

Use this instead: “That sounds tough. Have you tried [RESOURCE] or [SUGGESTION]?”

Or, if you’re open to hearing what’s on their mind: “I’m sorry you’re going through this right now. Is there a specific way I can support you?”

 people, couch, arms crossed, mad, argument Just because it's technically not your problem, you might be creating a brand-new one.  Photo credit: Canva  

“You wouldn’t understand.”

Saying this creates an instant, impenetrable, icy barrier between you and the other person. Few strings of words shut down a conversation like this one, because of how dismissed the other person feels as a result.

Use this instead: “Have you ever felt [describe a relatable emotion or situation]? It’s something like that.”

“Actually…”

In grammar, ‘actually’ serves a contradiction or correction, which can make the other person feel demeaned. “The primary goal in social interaction is to be understood by fellow conversation participants. If that is accomplished, it should not matter what the exact phonetics and syntax of the speech are,” writes Benjamin Davis of The Michigan Daily.

Use this instead: “That’s an interesting point. I see it a bit differently—do you mind if I share?”

Or, if it’s just a simple correction: “In my understanding…”


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“I don’t care.”

Even if it’s true, do you have to say it so dismissively? Being on the receiving end of this can feel disheartening. Or, as one social communications expert put it, “It’s a phrase that can immediately create distance and a sense of disconnection in a conversation.”

Use this instead:

There are many ways to not care, and things to not care about. So, try these:

  • “I’m flexible.”
  • “I’m good with whatever you choose.”
  • “No preference here.”
  • “Sounds like you’re [INSERT EMOTION]. Thanks for sharing that with me.”

“That’s stupid.”

Well…now what? Where can a productive conversation possibly go after a statement like this?

Use this instead: “I’m not sure if I understand. Can you walk me through your thinking?”

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“Why are you being so dramatic?”

“This is a way of invalidating your feelings and treating them as a defect rather than a perfectly normal part of communicating,” Farmani explains.

Use this instead: “Is there something specific that’s making this feel especially hard right now?” Even if they may seem extreme, instead of labeling their actions as "dramatic," try to understand what’s going on behind the scenes and driving that emotional response.


Human empathy is at the core of social skills. To get better at conversations, it’s best to avoid phrases that dismiss, belittle, or invalidate others—whether that was your intention or not.

“How we speak shapes how others see us,” as one expert puts it. “A little extra care with our words can mean the difference between connection and conflict.” So, in your very next conversation, keep in mind: it’s not just about what you say, but how you say it. There are ways to be truthful about your thoughts and opinions without being dismissive. And leave these 13 phrases at home, please!

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Mental Health

‘Quiet cracking’: The silent crisis impacting half of all workers

And how to turn everything around.

Photo credit: Canva

What to do when that inner spark inside you feels like it's fading away.

Why do you feel unmotivated? The answer isn't always clear. Could it be your diet, sleep, a lack of time with friends, not drinking enough water, or some mysterious combination? Sometimes, low motivation manifests as mindlessly scrolling on your phone or struggling to focus after lunch. But sometimes, it runs deeper than that. Ask yourself: Have you ever felt your work energy slowly draining, yet couldn't identify why? You're still capable of basic tasks. You show up on time and complete your work adequately—no one else notices anything wrong. But that inner spark that once drove you—the one that used to burn so bright—flickers and dims with each passing day. You start to feel just like this famous GIF from The Simpsons.

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You're not alone. There's a name for what you're experiencing—it's called “quiet cracking”—and according to recent research from TalentLMS, a staggering 54% of employees feel this same squeeze, as if someone is slowly dimming their inner light. Unlike “quiet quitting,” where employees consciously choose to do only what their job requires—nothing more, nothing less—quiet cracking is far more subtle and sneaky. It's not a deliberate choice, but rather a gradual erosion of job satisfaction that happens so silently, you might not even notice the cracks forming. But here's the good news: once you recognize it, you can identify the causes and find the right solution to piece yourself back together. Your unique spark isn't gone forever—it's just waiting to shine again.

 

What is quiet cracking, exactly?

 

Think of a slow leak in a tire. At first, everything seems normal—the tire functions and gets you where you need to go. But gradually, that tiny leak deflates the tire until one day you realize you’ve been driving around all this time with a flat. No wonder it’s been so hard. Quiet cracking works the same way with your workplace satisfaction. Quiet cracking is the leak in the tire that is your workplace satisfaction. Or, as the researchers at TalentLMS put it, quiet cracking is “the erosion of workplace satisfaction from within.”

stress, overwork, quiet cracking, employees, dissatisfactionQuiet cracking and burnout are different. Photo credit: Canva

Unlike burnout or quiet quitting, quiet cracking differs from other workplace issues because its symptoms are hard to spot. It's slow, gradual nature silently chips away at your self-worth and motivation. This erosion of motivation, workplace engagement, and well-being can leave you feeling confused, stuck, unheard, and unsure about your future.

For employers who might dismissively ask “Who cares?”, the answer is clear: quiet cracking has been shown to follow a predictable pattern—disengagement leads to decreased productivity, which ultimately results in resignation. Gallup reports that disengaged employees cost the global economy $8.8 trillion annually (nearly 9% of total GDP) due to workplace unhappiness. What was once an individual concern becomes a significant organizational issue—and failure.


 


7 common causes of quiet cracking

 
     
  1. Lack of recognition and appreciation: Like the clip from The Devil Wears Prada demonstrates, when your contributions consistently go unnoticed, motivation begins to slink away. You might work late on projects and pour your heart into your work, yet receive not even a simple “Thank you.” And while employees aren't seeking constant praise, research shows that those experiencing quiet cracking are 68% less likely to feel valued and recognized at work compared to their peers—meaning they need something.
    2.  
  2. Insufficient training and development: Research shows that employees who haven't received training in the past year are 140% more likely to feel insecure about their jobs. When the company you dedicate 40+ hours to each week shows no interest in your professional development, your motivation begins to wither. Being asked to adapt to new technologies or processes—whether it's learning new task management software or adjusting to increased office time—without proper training is like being thrown into deep water without swimming lessons. Soon, anxiety and confusion spiral, making your entire work life feel overwhelming.
    3.  
  3. Managers who can't connect and poor communication: Nearly half (47%) of employees experiencing quiet cracking report having managers who are unresponsive and inattentive to their concerns. When these employees vulnerably share their struggles or ideas, they're met with managers who are constantly distracted, dismissive, or unreachable. The crack begins to widen into a chasm.
    4.  
  4. Unclear expectations: 15% of employees say they don't clearly understand what's expected of them. In today's rapidly changing, AI-adapted workplace, this confusion only makes things worse.
    5.  
  5. Overwhelming workloads and mounting stress: One of the top three concerns that drive job insecurity is overwork. With 29% of workers reporting unmanageable workloads, it's no wonder that many employees are quietly cracking under the pressure.
    6.  
  6. Career uncertainty: While 82% of employees feel secure in their current positions, only 62% feel confident about their future at their company. This 20-point gap reveals a profound disconnect: employees are questioning, “Where do I fit in the company's future?” When they can't find an answer, quiet cracking sets in—and motivation vanishes.
    7.  
  7. Fear and isolation around change: It's a rapidly changing world. A Pew Research survey found that 52% of workers worry about AI's impact on their jobs, while another 32% fear reduced employment opportunities. When change feels more threatening than exciting—and you're facing it alone—that fear gradually corrodes your confidence.
    8.  

stress, overwork, quiet cracking, employees, dissatisfactionLuckily, quiet cracking is fixable. Photo credit: Canva

 

How to fix quiet cracking

 

The good news? Quiet cracking is preventable—and fixable—with the right mindset and approach from management. First, establish what experts call “psychological safety” at work: an environment where people feel comfortable sharing concerns without fear of judgment. This means ensuring they feel truly heard. When a team member opens up to you, give them your complete attention—yes, it's fine to ignore Slack or Teams for a few minutes, we promise—and listen actively to what they're saying.

Recognition doesn't need to be expensive or elaborate. Adults don't expect you to pin their photo to a wall or offer praise without meaning. A simple “nice work” or “I noticed the extra work you put into that report” can make a significant impact. Make appreciation a daily habit rather than a special occasion. For workplace growth, invest in continuous learning opportunities—even brief 15 to 20-minute sessions—regardless of whether some employees say they “don't need them."


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If you're personally experiencing quiet cracking and aren't sure how to discuss it, schedule a one-on-one meeting with your supervisor to share your feelings. If you don't have that kind of relationship with your supervisor or don't feel comfortable having this conversation, you can share this article or the original TalentLMS study—it explains why employees experience these feelings and offers constructive steps for managers, all while maintaining a blame-free approach.

Because as Nikhil Arora, CEO of Epignosis, the parent company of TalentLMS, reminds,

“Quiet Cracking may not be obvious at first, but over time it can wear down team energy, connection, and trust. But the solution isn’t complicated. When people feel stuck, unheard, or unsure about their future, that’s when disengagement creeps in. Giving employees space to grow—through learning, skilling, and real conversations—is one of the most powerful ways to turn things around. It not only shows people they matter, but helps them rediscover a sense of purpose and forward momentum, something we all seek at work and in life.”

Yes, quiet cracking affects many of us right now—but there's hope. By being more aware and understanding of each other's struggles, we can create workplaces where everyone feels valued and excited to contribute. The power to make positive change is in our hands.

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