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airlines

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Singapore Airlines employees are getting an enormous profit-sharing bonus.

What makes an airline the "best in the world"? Stellar service, on-time departures, plentiful routes, comfortable seating, reasonable ticket prices, solid safety ratings, good loyalty benefits, etc., right? Those are all things customers look for in an airline, and many of them have given Singapore Airlines the title of "most awarded airline." In 2023, it was named the World's Best Airline by Skytrax World Airline Awards for the fifth time, more than any other airline in the 24-year history of the awards.

Now there's another reason Singapore Airlines is being praised by both flyers and non-flyers alike. After the company announced a record net profit for 2023/2024, a source told CNN in May that the airline was giving all of its employees a bonus equivalent to almost 8 months of salary. Though details of the bonus have not been shared by the company, a similar bonus was awarded to Singapore Airlines employees last year, which was also a record-breaking year for the airline. According to an airline spokesperson who spoke to Business Insider, the bonus is due to "a long-standing annual profit-sharing bonus formula that has been agreed with our staff unions."

Profit-sharing plans provide an added incentive for employees to boost performance, which benefits both employees and employers—as long as those at the top are not determined to hoard all of a company's profits. Singapore Airlines' profit-sharing bonus may be part of its overall compensation package as opposed to a discretionary bonus, but even so, it's a largely unprecedented amount for any company to pay as a bonus, and people have weighed in with their thoughts.

"Smart, this is what keeps employees happy and willing to continue going the extra mile. They are about to have even better coming year now."

"It's not just that it's a bonus....it's the percentage. 8 months of salary is amazing leadership. Wish corporate America would not be so greed with their record profits."

"Paying the staff a bonus, not just the executives, that’s good leadership."

"Congrats to Singapore Airlines! Setting a great example of rewarding employees for their dedication and hard work."

As part of the explanation for its profit of 2.68 billion Singapore dollars ($1.99 billion USD), the airline shared, "The demand for air travel remained buoyant throughout FY2023/24" with a boost by several major Asian countries fully reopening their borders after the COVID-19 pandemic. The airline shared that it carried 36.4 million passengers, a whopping 37.6% increase over the prior year.

Clearly, a lot of people choose Singapore Airlines, but why? What actually makes it the best (or for 2024, second best after Qatar Airways) in the world?

For one, they dominate the awards for First Class travel, which is nice but doesn't really affect the average traveler who flies economy. However, even Singapore's economy experience also miles above most other airlines. Singapore Airlines cabins are known for being well designed, impeccably clean and comparatively comfortable and the crew has a reputation for being friendly, attentive and helpful. (In fact, Singapore Airlines was honored with the World's Best Cabin Crew award by Skytrax in 2024.) People who fly Singapore Airlines frequently tout the experience as feeling like it's in an entirely different class than domestic airlines in the U.S., even when flying economy. The seats, the food, the service both on the ground and in the air—all of it adds up to excellence.

When you provide customers the things they value, keep your employees satisfied and happy with fair profit-sharing incentives, and also operate in a cost-efficient way, it's not surprising when you rank highly for awards across the board. That recognition then leads to more customers seeking you out, further increasing your revenue and ultimately leading you to record profits, which then get shared with employees who work that much harder to ensure that this positive cycle continues.

Amazing how when you put customers and employees first, everyone wins.

Education

10 tips for saving on plane tickets, even when prices are bonkers

A little creativity and flexibility can save you buckets of money on airfares.

Photo by JESHOOTS.COM on Unsplash

Airfares have skyrocketed, but there are deals to be had if you know how to search for them.

If you've looked into booking flights the past few months, you've probably experienced some serious sticker shock. As a travel junkie, I peruse plane tickets regularly for fun, and I've seen some absolutely nutso prices, especially during peak summer dates. You can always expect to pay more during popular travel times, but it's not usually this bad.

According to CNBC, bonkers prices are not just a figment of our imagination. Plane ticket prices have risen 25% in the past year, far outpacing the rising inflation we're feeling elsewhere. Part of the reason is fuel costs are up—by a whopping 150%. Another reason is that airlines are trying to recover some of their losses that occurred during the pandemic. Finally, people are desperate to travel, so demand is high and people are apparently willing to shell out gobs of dough to get out of Dodge.

However, just because ticket prices have climbed doesn't mean there aren't deals to be had. You just have to know where, when and how to find them.

Finding deals does take a little work. To really get the best prices, you have to be willing to play around with your travel variables (dates/times/airlines/airports/destinations), so it's not like there's some magical, one-size-fits-all money-saving solution. But these guidelines and tips will help give you a place to start to save money on airfare, even when prices go up.

1. When you travel matters far more than when you book your plane tickets.

People often ask, "When's the best time to buy plane tickets?" I've heard everything from certain days of the week to certain time frames before your planned departure being the best time to buy. There is a general guideline for when to book that's frequently shared by travel experts:

Domestic flights: 1 to 3 months in advance

International flights: 2 to 8 months in advance

However, plane ticket prices change constantly, every airline prices their flights differently and the volatility of fuel prices makes a lot of this unpredictable.

What matters more than when you book is when you actually travel. Demand is fairly predictable and peak times will almost always be more expensive. Summer, three-day weekends, the spring break period (mid-March through mid-April), Thanksgiving and Christmas breaks are bound to set you back unless you are really flexible in the dates you can travel.

(One caveat on holidays: Because Thanksgiving is a solely American holiday and most people spend it with their families here, it can be a great time to travel internationally, as demand to leave the country is low that week.)

Off-peak is where it's at. Not everyone can swing it with work and school schedules, but if you can, late September through October, late January through early March, and most of May tend to be the cheapest times to fly.

2. Check airfares frequently, as prices change constantly—and sometimes drastically.

Airfares are always changing. In fact, prices can change several times a day. One reason I like to peruse plane tickets frequently, even if I'm not actively making travel plans, is so that I can actually recognize when a ticket is a good deal.

Google Flights is your best friend for this. If you have someplace you think you might want to go someday, start doing some daily or weekly searches on the Google Flights calendar (which I'll explain below). If you have a specific destination and dates already locked down, the same rule stands. Check frequently so that 1) You know the range of prices and 2) Can tell when a good price comes along.

3. Get to know Google Flights and its various filters.

Google Flights is easily the most versatile and user-friendly flight search tool, and the great news is, it's free! The only real bummer is there's no app, so you have to work from a browser. That's a small price to pay for being able to search almost every airline at once and see entire months' calendars of the lowest-priced tickets, though.

airfare, plane tickets, google flights

7-day, round-trip airfares from Seattle to Chicago range from $140 to $472 in August and September.

Screenshot via Google Flights

Google Flights shows you the same prices you'll see on the airlines' websites, and it can be much easier to use than any individual airline website. (I don't know why so many airline website fare calendars are so cumbersome to navigate, but they are.) You can use Google Flights to find the best price, then go to the airline website to find that flight to book. (Thrifty Traveler has a nice, detailed tutorial for utilizing the various Google Flights filters.)

5. But don't book a flight until you check Southwest Airlines first.

Southwest Airlines is not in Google Flights, so you have to search its website separately. A bit of a pain, but worth it. Southwest is frequently (though not always) cheaper than other airlines—and it lets you check two bags per person for free. Often that checked bag fee savings alone is worth booking on Southwest. Some of its planes don't have the bells and whistles of other airlines—the last two Southwest flights I took didn't even have electrical outlets to plug in my phone or computer—but I've always found the crew to be friendly and service to be quite good.

(One note: You don't get to choose your seat ahead of time on Southwest, so if you're traveling with a group and want to sit together it can get dicey. Checking in right at the 24-hour mark puts you closer to the front of the queue to board, but there's still no guarantee to get the seat you want. For some, that's a dealbreaker, but for others, it's worth the savings.)

6. Search for one-way tickets in addition to round-trip fares.

This piece of advice may come as a surprise, as many of us were taught that booking one-way tickets was way more expensive than booking round-trip. That's no longer the case. I always search for both round-trip and one-way tickets, and I frequently find two one-ways—often on two different airlines—to be cheaper than a round-trip ticket. Who knew?

7. Watch out for hidden fees and exclusions on discount carriers.

That Frontier or Spirit or Allegiant Airlines flight might look dirt cheap, but when you find out it doesn't even include a carry-on bag in that price, you may find that it's not worth it. Southwest is unique in that it is a lower-cost airline that doesn't charge extra fees and actually includes more free baggage than most standard airlines. Most discount airlines tack on fees for everything from bags to snacks, so it's good to know what's included and what's not in your airfare. Discount carriers will get you where you're going, but if you want to take anything with you, you might end up actually paying more in the end.

8. Search alternative airports near your departure and destination locations.

If you're flying to or from a large city, there are usually multiple airports you can choose from. And if you're flying to or from a small town, there are often airports within an hour's drive that may (or may not) be significantly cheaper to fly in and out of. You may be surprised by how much you can save using alternative airports that you didn't even know existed, so do a quick Google Maps search for airports nearby and search those in Google Flights as well. (Depending on where you're going, some smaller airports in large metro areas might actually get you closer to where you need to be on your vacation anyway. I know this can be the case in Southern California, at the very least.)

9. The more flexible you can be with travel dates and times, the better.

This is probably the biggest key factor in saving money on flights. I mentioned the off-peak times savings earlier, but even changing travel plans by just a day can save you a ton. People often don't realize how much prices can vary for the same route within the same week or month. For instance, looking right now at Seattle to Chicago one-way tickets, prices in November range from $70 to $249. You can see it in the Google Flights screenshot above as well. Even just a one-day difference can mean paying double the price, so the more flexible your dates, the better your chances of snagging a reasonably priced ticket.

10. Learn about the credit card/airline/hotel points and miles travel game.

Most of this airfare savings advice is applicable to the short term, but by far the best way to save on plane tickets is to basically get them for free. That's a long game. Sometimes called "travel hacking," the points/miles game is a fairly complicated but incredibly valuable hobby to take up if you want to save loads of money on travel.

I started playing the game far later than I should have and wish someone had impressed upon me how mind-blowing the savings were going to be when you know what you're doing. If you use a credit card that gives you points for cash back or to use for other things, you will get much more out of it if you learn how to maximize those points to make travel much, much more affordable. (I promise I'm not selling anything here. It's genuinely something I recommend to everyone, simply because it's amazing what people can do when they learn how the points/miles game works. You can learn more about it here.)

Even when plane ticket prices skyrocket, there are always some deals to be had with a little creativity and flexibility. Hopefully, these tips can help you save on airfare as you make travel plans during this weird, wonky, unpredictable time.


This article originally appeared two years ago.

Photo by Serey Kim on Unsplash

The points and miles game is free to learn, complex to play, but totally worth it.

If you have friends who post drool-worthy photos of luxury resorts in beautiful, tropical places and you wonder how on Earth they can afford such amazing vacations, there are four main possibilities: 1) They're rich; 2) They saved up for a long time and splurged; 3) They went into debt to make it happen; 4) They spent far less than you think—perhaps close to nothing—because your friends know how to play the travel hacking game.

If No. 4 intrigues you, buckle up, because I'm about to take you on a mindblowing trip through Travel Hacking Land. But before we embark, I want to make something clear: Everything I'm about to share with you is legitimate, legal and honest. I say that upfront because often people's initial response when I describe how travel hacking works is, "That sounds sketchy." They usually respond with 1) This is a scam, or 2) This is unethical. Neither is true. More on that shortly.

Luxury travel is far more doable than you might think. Photo by Paolo Nicolello on Unsplash


Okay, off we go!

Welcome to Travel Hacking Land, where if you learn to play the game well, you get to travel for free.

A few things to keep in mind as we take this tour:

1. Think of travel hacking as a game rather than a "hack." Like any game, the more strategies you master, the better you get at playing.

2. The game is simple in concept, but complex in practice. Don't expect to walk away from this article knowing exactly how to book a free trip to Europe. There's a fairly steep learning curve, but speaking from experience, it's 100% worth the time to learn it.

3. (Almost) anyone can play. If you have a good credit score, you can play this game. (That being said, people with more spending power will be able to play it faster. No way around that really.)

4. Be ready to unlearn some things. Most of us come into the game with major misconceptions about how credit card points and airline miles work.

5. It truly is as mindblowing as it sounds. Yes, the people who play this game really do travel the world regularly—often in luxury—for free or nearly free. No, it's not an exaggeration. (I'm not selling anything here, by the way—I love to travel, I love saving money and I love strategy games, so this hobby just hits all my happy buttons.)

Also, I didn't make any of this up or figure it out on my own. I learned it from Bryce Conway, founder of 10xTravel, a website where anyone can learn all the ins and outs of this game and see how other people are playing it. (10xTravel Insiders is also the largest and most active Facebook group dedicated to this game, with more than 113,000 members, so Conway definitely is the go-to expert in this space.)

As we take our tour through Travel Hacking Land, I'll share what Conway says about how the game works and what anyone who's interested in it needs to know.

The travel hacking game is played with three main pieces: credit card points, hotel points and airline miles.

On a basic level, the goal of the travel hacking game is to optimize credit card points, hotel loyalty points and airline miles and make the most of how those award systems work and interact with each other. You have to understand these pieces of the game to strategize using them.

The first thing to understand is that credit card points are the most powerful pieces in the game. Everything else stems from there.

Each credit card grouping (Chase, American Express, Citibank, Capital One, etc.) has its own points-earning system. You earn points by spending with a credit card (i.e., "earn 1% cash back on purchases") or by signing up for new cards and qualifying for sign-up bonuses ("spend $4000 in the first three months and get 100,000 bonus points"). Most of us most likely have points-earning cards of some sort, because they're so common.

Generally speaking, the cash value of a credit card point is one cent, so 100,000 points would have a cash value of $1,000. If I have 100,000 Chase points, for instance, I can trade those in for $1,000 cash back.

That's exactly what I used to do—get cash back for the points I earned on my Chase cards—and I thought it was pretty awesome. Now I kick myself for it because those points are sooooo much more valuable when used in the points/miles game for travel.

Credit card points become more valuable when they are transferred to travel partners.

Transferring credit card points to airline or hotel partners greatly increases their value.

Photo by Trac Vu on Unsplash

As I said, the game is complex, and there's no way to explain it all in one article. But here's one example of what it means to optimize the points and miles systems.

Recently I wanted to buy a one-way ticket on Southwest airlines. The cash price for the ticket was $88, but I could get the exact same ticket for 4,400 Southwest Rapid Rewards miles.

Southwest is a travel partner with Chase, which means I can transfer my Chase points to Southwest and they count as Rapid Reward miles. 4,400 Chase points would be worth $44 if I got cash back for them, but if I transfer them to Southwest to purchase that $88 ticket, I've just doubled the value of those points.

Double the value is pretty good, right? But that's just scratching the surface. As another example, with 100,000 Chase points, I could get $1,000 cash back or I could transfer those points to Hyatt and get four nights at the Grand Hyatt resort in Kauai—which, on the dates I just looked up in August, would cost $900/night cash. So for $1,000 worth of points, I could get a $3,600 stay at a luxury resort. Almost quadrupled their value.

But keep in mind, I'm not actually even paying that $1,000 out of pocket. These are points I earned for free, just by signing up for and using my credit card (on things I'm spending money on anyway) to earn points.

When people say they're traveling for free, this is what they mean.

If you want to play the points/miles travel hacking game, you can learn how for free.

I had a vague understanding of airline miles and credit card points before taking Conway's 10xTravel course. I'd used frequent flyer miles before and my husband and I have used credit cards for everything (paying them off every month—that's vitally important) to earn points for cash.

I don't even remember now what made me click on the course, but I'm so glad I did. There are multiple travel hacking websites and courses out there, but I appreciated the way Conway laid the whole thing out and that he was totally upfront about how he makes his money with a free course. (Basically, he asks that course participants use his credit card referral links if/when they start getting into the game, which is beyond fair for the amount of knowledge the course provides.)

Conway started puzzling out the game himself when he was in college, when there were only a handful of online forums and Reddit discussions about how to optimize points and miles. His friends would see him traveling all the time and ask him how he was doing it, so he'd explain it. Eventually, he got tired of having to go through the whole game with new people over and over again at parties, so he wrote it all down in an email that he could just forward to whoever asked.

Finally, a friend told him he should turn it into an ebook. That ebook eventually morphed into the course and the 10xTravel website and a full-fledged win-win business. We win by getting free knowledge about how to game points and miles to travel for practically nothing. He wins by earning credit card affiliate income each time people use his referral links to start playing.

The biggest travel hacking hurdle to get over is our misconceptions about credit cards.

Credit card points can be incredibly valuable for travel.

Photo by Pickawood on Unsplash

One big key strategy in this game is regularly signing up for new credit cards to take advantage of sign-up bonuses, as that's the quickest way to accumulate a lot of points. But most people think that's nuts.

"When I tell people that I generally open 10 or more credit cards a year, almost every single person … their eyes get bigger and they kind of freak out," says Conway. "And the next question is always, doesn't that destroy your credit score?"

No, it doesn't.

"It's very straightforward how that works, but of course, people have a bad association of credit cards with debt and bad credit," he says. "So you have to kind of get past that."

But won't credit card companies get wind of people doing this and shut it down? Conway says nope.

"They know that this exists. In some ways, they kind of encourage it because most people aren't able to make points work or are not willing to put in the effort to make points work in a way that is really advantageous to them," he says. "So it's kinda like the banks are making a bet like, 'Hey, we have this cool point system. You probably won't figure it out. It's profitable for us anyway.'"

"Credit card companies make a lot of money when people use their product, both on interest charges and fees—kind of the negative side of credit cards—but also just on swipe transaction fees," says Conway. "People forget that credit card companies make a large portion of their money on people who don't even ever pay interest or have credit card debt."

Credit cards are profitable for banks, so they incentivize people opening them. And banks compete to get you to open their cards, so all we're doing here is making the most of that competition and the incentives that come with it. No one is getting swindled. You have to spend on the cards to earn the points—even the sign-up bonuses—so banks are still making their money.

The key is to use your credit card for every transaction possible, pay off the balance each month before any interest posts and keep getting new cards for the sign-up bonuses.

Here are some examples of people who have learned how to play the travel hacking game and won big.

The places travel hackers go for free or nearly free is mind-boggling.

Photo by Ittemaldiviano 🇲🇻 on Unsplash

One of the things you start seeing after you take the 10xTravel course and join the group on Facebook is people sharing the amazing trips they've taken for free or close to free. Some of those stories get posted on the 10xTravel site, too.

For example, one couple took a two-week, five-country, $17,000 trip to Europe for just over $1,500 out of pocket. Another family detailed how they saved $14,000 in travel costs on trips to Puerto Rico, Europe, Costa Rica and Canada—not to mention getting a ton of free travel domestically—over a two-year period.

Some people in the Facebook group have shared trips where they've gotten redemption values of 10 or 20 cents per credit card point or more (essentially turning what would be $1,000 cashback into $10,000 or $20,000 in travel value). Those are exceptionally amazing, but it's not unusual at all to see 3x, 4x or 5x point values being redeemed by travelers in the group.

Often the only cash people have to shell out on their trips is for food and a modicum of taxes on flights, which don't get covered by points. At all-inclusive resorts, food is covered, so all they pay for are any extra activities.

And we're not talking cheap places or terrible traveling conditions. You know those over-the-water bungalows you see in the Maldives? I've seen people fly first-class there and stay in those places, all on points and miles. It's bonkers what people can do if they play this game well.

Why don't more people play the travel hacking game if it's really so great?

Again, the game is simple in concept but complex in practice. There's a lot to learn and a lot to unlearn at first, and how the various points and miles systems intertwine and interact can make your brain hurt until it all starts to click. But a lot of what stops people from even starting to learn is simply not believing that it is what it is.

"I think it doesn't really make sense to most rational minds," Conway admits. "Because things don't just kind of come for free in life. There's always gonna be some sort of catch down the road. So when you can show them how easy it is to book a meaningful amount of travel—and good travel—using simple tactics with points and miles, it seems too unbelievable."

This is especially true with business or first-class airline travel. The redemption values for points on those seats can be simply astounding.

"People assume that I'm gonna do a bunch of work just to be able to get a three-stop red-eye flight to Vegas—is that even worth it? And that's just not the case," says Conway. "My wife and I have flown first-class all over the world and can do so pretty much whenever and wherever we want, thanks to this."

The only thing better than hanging out in paradise is hanging out in paradise for free.

Photo by Serey Kim on Unsplash

Travel hacking (a term Conway bristles at because it makes the whole thing sound sketchy) is a long game—and more chess than checkers for sure—but for those who wish they could afford to travel more, it's definitely a game worth learning how to play.

Thanks for coming along on the tour of Travel Hacking Land! And hey, if you see your friends sunning themselves in Fiji or exploring Machu Picchu or galavanting around Europe, don't assume they have gobs of excess wealth. They may have just learned to game the points and miles systems in a way that lets them travel for ridiculously little money.


This article originally appeared two years ago.

Science

A study reveals the cheapest time to buy airfare

The average flyer misses the best deal by 15 days.

Taking a trip on the airline.

Everyone seems to have a theory on the best time to purchase airfare to save the most money. Some say it's right before take-off. Others will swear that prices are lowest six months before the flight. Well, now we have the truth. A scientific study was conducted by Expedia and the Airlines Reporting Commission that found the best times to buy flight tickets to get the best deal possible.

When we actually buy...


DOMESTIC: 32 DAYS IN ADVANCE

INTERNATIONAL: 59 DAYS IN ADVANCE

When we should buy...

cheap deals, Expedia, ticket prices, domestic flights

Get your boarding pass ready.

Photo from Pixabay.

DOMESTIC: 57 DAYS IN ADVANCE

The ideal advance-purchase time for domestic flight to snag the lowest average airfare is 57 with prices climbing most rapidly in the 20 days leading up to the flight. On a flight that averages $496, it will cost $401 57 days before the flight and around $650 the day of departure.

INTERNATIONAL: 171 DAYS IN ADVANCE
For a ticket that averages $1,368, the lowest average of $1,004 happens around 171 days before take-off. On the day of, the price will be around $1875. Ticket prices begin to dramatically escalate 75 days leading up to departure.

(H/T Conde Nast Traveler)


This article originally appeared on 10.14.15