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Education

Stanford expert shares the number one phrase that people good at small talk always use

This will make your next party a lot easier.

three people in conversation.

Some friends enjoying a polite conversation at a party.

Many people don’t like small talk because it forces them to have conversations about trivial topics such as the weather, what they saw on TV the night before, or their weekend plans. Other people don’t like it because it causes them anxiety to talk with someone they may not know well.

Either way, research shows that small talk actually is a big deal. Julia Korn at Forbes says that small talk enables us to find common ground and shared interests, build muscles to overcome social discomfort, and lays the groundwork for transitioning into more serious, deeper topics.

It also makes us feel good. Studies show that a quick exchange with a barista while getting coffee can result in feelings of belonging and increased happiness.


So, how can we get more out of small talk and make it more comfortable?

Stanford lecturer, podcast host, and communication expert Matt Abrahams told CNBC that one small phrase does both: “Tell me more.”

He learned the phrase's value by listening to his mother, who had “impressive interpersonal skills.” “Her favorite phrase was ‘Tell me more,’ and it happens to be one that people who are good at small talk always use,” Abrahams wrote.

The Stanford expert says that the simple phrase works because it is a “support response” that encourages what the speaker is saying instead of being a “shift response” that brings the conversation back to you.

Suppose you’re talking to someone at a party who’s complaining about a lousy dinner they had at a local steakhouse. “The steak was overcooked, and the service was terrible,” they tell you. A proper support response could be, “Tell me more about the service” or “What else didn’t you like about the dinner?"

“Comments like these give your partner permission to expand on what they said or provide deeper insight,” Abrahams wrote.

On the other hand, a shift response that brings the conversation back to you would be something like, “I once had a bad dinner at a steakhouse…” and then you told that story. People who overuse the shift response are often seen as self-centered or the type of folks who have to make everything about themselves.

That’s a rather annoying personality trait that doesn’t make people a lot of friends or an enjoyable person to work with in the office.

Support responses such as “Tell me more” or “What happened next” are a great way to guarantee that you follow another proven conversation strategy, the 43:57 rule. A marketing whiz over at Gong.io took a deep dive into 25,537 sales calls with the help of AI and discovered a cool tidbit: sales went through the roof when the salesperson chatted 43% of the time and lent an ear for 57%. They've dubbed it the "43:57 rule."

Now, while this gem of wisdom came from business calls, think about our daily chats with friends. It's all about tuning in and showing you care about what the other person has to say. Everyone loves to feel heard and valued.

In the end, the trick to being a great conversationalist isn’t all about being witty, charming, or informed, but simply knowing how to listen.


This article originally appeared last year.

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Many of us yearn for a career that not only provides a livelihood but also contributes to a better world. We seek a sense of purpose, a way to use our skills and talents to make a meaningful difference in the lives of others and the health of our communities. But who orchestrates the initiatives that allow us to give back effectively? Behind the scenes of many successful initiatives advancing the common good are project managers.

Project managers, who are often equipped with certifications from organizations like the Project Management Institute (PMI), bring order and efficiency for complex projects. But project managers go beyond ensuring projects are executed on time and on budget – they make sure the project meets a higher need. Does it positively impact the community? Does it create ease or improve the lives of others? Their work is essential to maximizing the impact of initiatives that better our world.

To showcase the vital role project managers play in creating positive change, we spoke with two rising leaders who are going above and beyond to make a difference in their communities as project managers.

Zack Almer

Every day, 17 people in the U.S. die waiting for an organ transplant, with demand far outpacing supply. In the New York Metro area, Zachary Almer, MPA, PMP, is tackling this challenge head-on. As the Director of Strategic Project Management at LiveOnNY, an organ procurement organization for the greater New York City area, he helped execute a bold strategy that increased organ and tissue donations by 50% over the past two years—resulting in over 2,500 life-saving transplants and setting a new benchmark for what’s possible in healthcare.

“I really enjoy when someone says we need to get something done and there’s no one way to do it. That’s why I love project management, because it allows me to step into a situation where there’s a problem and I need to fix it.” Zack added, “I think if you’re in healthcare, most people have selfless aspirations by the nature of signing up for this work. As long as I have the experience to share, I want to give back.”

Prosperidade Sunguete

As project manager for Angola’s Ana Elisa Philanthropic Association, Prosperidade Sunguete drives initiatives focused on sustainable development and community advancement, encompassing support for children, widows, environmental preservation, health, and education.

In 2023, Prosperidade set about closing the digital divide for children and young adults in Luanda’s Maiombe community after witnessing how little technology and food access the community had. The initiative, Technological Education for All, offers tech education and nutritious meals to over 150 young people from underprivileged backgrounds, granting the recipients greater digital literacy, food security and future learning and career opportunities.

“Every child deserves the opportunity to learn and thrive in an increasingly digital world. Empowering kids through tech education, while also guaranteeing them a daily hot meal, helps give them a leg up to be qualified for future educational and professional opportunities that would not have been available to them otherwise,” Prosperidade emphasized.

Prosperidade added, “project management is not just about meeting deadlines, but about creating lasting value and positive impact on the lives of the people involved as well.” The initiative, nominated for the 2023 Tigra Nova Garra Award, empowers youth and reflects Prosperidade's belief in the transformative power of education.

Project managers, equipped with on-the-job experience and resources from PMI, are the driving force behind social impact campaigns like Zack’s and Prosperidade’s, skillfully navigating challenges and ensuring successful completion. PMI empowers project professionals with skill-building resources like online courses and networking opportunities, validates their expertise with professional certifications, and celebrates their global impact as a global community.

Project Management Institute recognized Zack and Prosperidade for their impactful work alongside other rising trailblazing leaders who are driving global impact through innovative project management. Aspiring project managers seeking to make a difference can begin their journey with the Certified Associate in Project Management (CAPM) certification.

Robin Williams played inspiring English teacher John Keating in "Dead Poets Society."

As a Gen X parent of Gen Z teens and young adults, I'm used to cringing at things from 80s and 90s movies that haven't aged well. However, a beloved movie from my youth that I didn't expect to be problematic, "Dead Poets Society," sparked some unexpected negative responses in my kids, shining a spotlight on generational differences I didn't even know existed.

I probably watched "Dead Poets Society" a dozen or more times as a teen and young adult, always finding it aesthetically beautiful, tragically sad, and profoundly inspiring. That film was one of the reasons I decided to become an English teacher, inspired as I was by Robin Williams' portrayal of the passionately unconventional English teacher, John Keating.

The way Mr. Keating shared his love of beauty and poetry with a class of high school boys at a stuffy prep school, encouraging them to "seize the day" and "suck all the marrow out of life," hit me right in my idealistic youthful heart. And when those boys stood up on their desks for him at the end of the film, defying the headmaster who held their futures in his hands? What a moving moment of triumph and support.

My Gen Z kids, however, saw the ending differently. They loved the feel of the film, which I expected with its warm, cozy, comforting vibe (at least up until the last 20 minutes or so). They loved Mr. Keating, because how can you not? But when the movie ended, I was taken aback hearing "That was terrible!" and "Why would you traumatize me like that?" before they admitted, "But it was so gooood!"

- YouTubewww.youtube.com

The traumatize part I get—that film gets very heavy all of a sudden. But in discussing it further, I uncovered three main generational differences that impacted their "Dead Poets Society" viewing experience and what they took away from it.

1) Gen Z sees inspiring change through a systemic lens, not an individual one

The first thing my 20-year-old said when the credits rolled was, "What? That's terrible! Nothing changed! He got fired and the school is still run by a bunch of stodgy old white men forcing everyone to conform!" My immediate response was, "Yeah, but he changed those boys' individual lives, didn't he? He helped broaden their minds and see the world differently."

I realized that Gen X youth valued individuals going against the old, outdated system and doing their own thing, whereas Gen Z values the dismantling of the system itself. For Gen X, Mr. Keating and the boys taking a stand was inspiring, but the fact that it didn't actually change anything outside of their own individual experiences stuck like a needle in my Gen Z kids' craw.

2) Gen Z isn't accustomed to being blindsided by tragic storylines with no warning

To be fair, I did tell them there was "a sad part" before the movie started. But I'd forgotten how deeply devastating the last part of the movie was, so my daughter's "Why would you do that to me?!" was somewhat warranted. "I thought maybe a dog would die or something!" she said. No one really expected one of the main characters to die by suicide and the beloved teacher protagonist to be blamed for it, but I'd somehow minimized the tragedy of it all in my memory.

But also to be fair, Gen X never got any such warnings—we were just blindsided by tragic plot twists all the time. As kids, we cheered on Atreyu trying to save his horse from the swamp in "The Neverending Story" only to watch him drown. Adults showed us "Watership Down" thinking it would be a cute little animated film about bunnies. We were slapped in the face by the tragic child death in "My Girl," which was marketed as a sweet coming of age movie.

Gen Z was raised in the era of trigger warnings and trauma-informed practices, while Gen X kids watched a teacher die on live TV in our classrooms with zero follow-up on how we were processing it. Those differences became apparent real quick at the end of this movie.

3) Gen Z fixates on boundary-crossing behavior that Gen X overlooked

The other reaction I wasn't expecting was the utter disdain my girls showed for Knox Overstreet, the sweet-but-over-eager character who fell for the football player's cheerleader girlfriend. His boundary-crossing attempts to woo her were always cringe, but for Gen X, cringe behavior in the name of love was generally either overlooked, tolerated, or sometimes even celebrated. (Standing on a girl's lawn in the middle of the night holding a full-volume stereo over your head was peak romance for Gen X, remember.) For Gen Z, the only thing worse than cringe is predatory behavior, which Knox's obsessiveness and pushiness could be seen as. My young Gen X lens saw him and said, "That's a bit much, dude. Take it down a notch or three." My Gen Z daughters' lens said, "That guy's a creepo. She needs to run far the other way."

On one hand, I was proud of them for recognizing red flag behaviors. On the other hand, I saw how little room there is for nuance in their perceptions, which was…interesting.

My Gen Z kids' reactions aren't wrong; they're just different than mine were at their age. We're usually on the same page, so seeing them have a drastically different reaction to something I loved at their age was really something. Now I'm wondering what other favorite movies from my youth I should show them to see if they view those differently as well—hopefully without them feeling traumatized by the experience.

Former medic and single mom Leah Moore and her children being honored during the 2024 Keys to Progress event.

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In 2023, Leah Moore was struggling. A single mom and former medic in the Texas Air National Guard, Leah had no family support where she lived in Seattle, WA, which made raising her two girls and working full-time a significant challenge. When her only car broke down, Leah found herself struggling more than ever.

But in 2024, Leah’s burden became a little lighter. Moore is now one of many veterans that have been honored during this year’s Keys to Progress event, an annual giveaway that took place in over 60 cities across the country. Along with Moore, close to 100 other veterans and their families recieved the keys to free, reliable transportation as a thank you for their military service.

Providing reliable transportation to deserving veterans who’ve protected our country

According to the US Department of Transportation, approximately 40 percent of veterans live in rural areas where affordable transportation options are limited. Limited transportation can greatly affect a veteran’s quality of life, since reliable transportation is necessary for work, medical care, and other services.

Gail Nicholson, a veteran who served in the United States Army during the Persian Gulf Crisis from 1993 - 1997, knows this challenge personally. Gail relied on public transportation as she supported her family since the COVID-19 pandemic when her mother fell extremely ill. As a senior citizen, traveling by bus, with schedules and lines that are not always accessible, it has not always been easy.

With veterans like Gail Nicholson in mind, Progressive founded the Keys to Progress event in 2013, hoping to alleviate some of these common struggles that veterans face every day. Now, Gail will be able to care for her family and travel freely without the need for public transit.

Veteran Gail Nicholson at the 2024 Keys to Progress event.

How the dream of independence becomes a reality

There’s no doubt that access to a car can make anyone’s life easier—but it also comes with additional expenses that require additional financial commitment. To help with this, multiple organizations have come together with Progressive to make Keys to Progress possible.

First, local charities and Veracity Research Co. Investigations (VRC), a veteran-owned and operated company, help to identify deserving veterans in each region. Once the recipients are chosen, Insurance Auto Auctions, Inc. (IAA) provides a Powertrain 12-month protection plan for all donated vehicles, while 1-800-Charity Cars donates resources to help with vehicle titling and registration. Enterprise, a rental car company, pays for the insurance for each donated vehicle for the first six months, and Progressive writes the insurance policies funded by Enterprise. Finally, the gently used vehicles are donated through Charity Cars.

The result is a well-deserved gift that enables each veteran to get back on the road and move ahead in life as easily as possible.

Supporting veterans on the road and beyond

Sometimes too, a veteran needs an assist in getting their small business off and running as well. Through Keys to Progress, Progressive has also donated three tractor trailers to worthy recipients.

Lt. Colonel Rose a 30-year U.S. Marine Corps veteran, was the 2022 recipient of a commercial through the Keys to Progress program. He shared, “Since being selected as the 2022 Keys to Progress recipient, the vehicle has exceeded all expectations of being an owner operator. Myself, including so many others, have been blessed by this magnificent machine. This blessing has catapulted my business forward, the donation of operating costs has played a significant part in minor repair costs along with being able to forgo a truck payment.”

Lt. Colonel Rose has been able to grow his trucking business to a second truck and he is working to purchase a third due to the revenue made from being a Keys to Progress recipient. He has also taken his earnings to donate to various charities and is inspired by showing his appreciation and patriotism for the United States.

But Keys to Progress is truly a passion project, and one that has impacted many deserving veterans. Collectively, Progressive has been able to donate vehicles to more than 1,100 military families, in addition to gifting three fully-loaded commercial trucks to veteran truck drivers and 28 commercial vehicles to select veteran organizations.

Cars at Progressive's annual Keys to Progress event.

“Our Keys to Progress initiative is a wonderful example of Progressive's purpose to help people move forward and live fully," said Tricia Griffith, President and Chief Executive Officer of Progressive. "We're proud to be celebrating our 12th year of supporting veterans and will present almost 100 well-deserving veterans and their families with keys to a vehicle that will provide them reliable transportation to get on the road and move forward in life."

Whether it’s for veterans like Leah or Gail, Keys to Progress is continuing to showcase its commitment to driving progress on the road and providing transportation for veterans, military-related organizations, and veteran-owned small business owners across the country for years to come.

Whether it’s for veterans like Leah, Gail, or Lt. Colonel Rose, Keys to Progress is continuing to showcase its commitment to driving progress for veterans, military-related organizations, and veteran-owned small business owners across the country for years to come.

Popular

6 alternatives to saying 'let me know if you need anything' to someone in crisis

If someone is drowning, you don't wait for them to ask for help. You just take action.

People going through major struggles don't always know what they need or how to ask for help.

When we see someone dealing with the loss of a loved one or some other major life crisis, it's instinctual for many of us to ask how we can help. Often, the conversation looks something like this:

Us: I am SO sorry you're going through this. What can I do to help?

Person in crisis: I honestly don't know right now.

Us: Okay…well…you let me know if you need anything—anything at all.

Person in crisis: Okay, thank you.

Us: I mean it. Don't hesitate to ask. I'm happy to help with whatever you need.

And then…crickets. The person never reaches out to take you up on the offer.

Was it that they didn't really need any help, this person going through a major life crisis? Unlikely. As sincere as our offer may have been, the problem may be that we didn't really offer them what they actually needed.

One of those needs is to not have to make decisions. Another is to not have to directly ask for help.

When a person is in a state of crisis, they can feel like they're drowning. They might be disoriented and fatigued, and doing anything other than keeping their head above water long enough to breathe can feel like too much.

If someone is drowning, you don't ask them what you can do to help or wait for them to ask. Youjust take action.

Here are some specific ways you can take action to help someone who you know needs help but isn't able or willing to ask for it:

1. Make them food

It may be tempting to ask if you can make them a meal and wait for them to say yes or no, but don't. Simply ask if they or anyone in their household has any dietary restrictions, and then start shopping and cooking.

Meals that can be popped in the refrigerator or freezer and then directly into the oven or microwave are going to be your best bets. Include cooking or reheating instructions if it's not obvious. Disposable aluminum trays are great for homemade freezer-to-oven meals and can be found at just about any grocery store. Casseroles. Stir fried rices. Soups. Comfort foods.

If you don't cook, you can buy them gift cards to local restaurants that deliver, or give them a DoorDash or UberEats gift certificate (large enough to cover the delivery, service fees and tip as well, which combined can be as much as a meal sometimes).

lasagna in the oven

Easy-prep meals people can throw in the oven are great.

Photo by Milada Vigerova on Unsplash

Even better—organize a meal train

If you want to make it a community-wide effort and no one else has done so yet, set up a "meal train," where different people sign up for different days to bring meals to spread out the food help over time. There are several free websites you can use for this purpose, including Give In Kind, Meal Train, and Take Them a Meal. These sites make it super easy for anyone with the personalized link to sign up for a meal.

someone scrubbing a pot in a kitchen sink

There are always dishes to wash.

Photo by Marek Studzinski on Unsplash

2. Clean their kitchen and/or bathrooms

Kitchens are always in use, and keeping up with dishes, especially in a house full of people, is a challenge even under normal circumstances. Same with keeping the refrigerator cleaned out. Same with cleaning the bathroom.

Rather than asking if they want it done, as many people won't want to say yes even if they would appreciate the help, try saying something like, "I want to come and make sure your kitchen is ready for you to make food whenever you want to and that your bathroom is a clean space for you to escape to whenever you feel like it. Is Tuesday or Wednesday at 1:00 better for you?"

The fewer complex decisions a person in crisis has to make the better, so saying, "Is this or that better?" rather than offering open-ended possibilities can be helpful.

woman folding clothes

There is always laundry to fold, too.

Photo by Marek Studzinski on Unsplash

3. Do laundry

Offer to sit and chat with them, let them vent if they need to…and fold their laundry while you're at it.

Are they the kind of people who might be embarrassed by you seeing or handling their underclothes? Fine. Wash, dry and fold towels or bedsheets instead. Just keep the laundry moving for them.

And if it doesn't feel appropriate or desirable for you to do their laundry at their house, you can offer a pick-up laundry service, either yourself or an actual hired service. Tell the person to put bags or bins of laundry at the door and you (or the service) will come pick it up and bring it back clean and folded the next day. That's a great way to be of service without feeling like you're intruding.

man pulling food and toilet paper out of the car

Offer to pick stuff up when you're on a grocery run.

Photo by Marek Studzinski on Unsplash

4. Run errands for them

"Hey, I'm heading out to the store, what can I grab you while I'm there?" is always a welcome phone call or text. Let them know when you're going to be running your own errands and see if there's anything they need dropped at the post office, picked up from the pharmacy, or anything else.

You can also offer to run errands with them. "Hey, I've got some errands to run. Do you want to join me?" They may have no desire to leave the house, or they may desperately want to leave the house, so be prepared for either answer, but the offer is solid. Even just not having to drive might be a relief if they have things they need to pick up or drop off places.

woman holding hands with a small child as they walk

Caring for someone's kids is one of the most helpful things you can do.

Photo by Kelli McClintock on Unsplash

5. Provide childcare

If the person is a parent, taking their kid(s) out for a chunk of the day can be a big help. Caring for yourself is hard when you're going through a difficult time, and the energy a person might use to actually do that often gets usurped by caring for others. Obviously, parents can't just neglect their children, so anything you can do to relieve them of that responsibility for a while is gold.

Offering to take the kids to do something fun—a day at the park, ice skating, etc. is even better. A parent knowing their kid is safe, occupied, and happy is its own form of relief.

6. Ask what they're struggling with and focus your help there

While all of these practical household things are helpful, there might be some people who find comfort or solace in doing those things themselves. If that's the case, talk with them about what their immediate needs are and what they're having a hard time dealing with. Then focus your energies there. "What can I do to help?" may not be as effective a question as "What are you having a hard time doing right now?" They may not know what kind of help they need, but they probably know how they're struggling.

One person might be lonely and just want some company. Another person might need a creative outlet or a mindless distraction or something physical like going for a walk or a hike. Someone else might have pets they need help caring for, a garden that needs tending, or the oil changed in their car. Someone might even need a person to serve as a shield or buffer between them and all the people coming to offer their condolences.

Note that many of these things are basic life maintenance stuff—those are often the things that get hard for people when they're dealing with the emotional and logistical stuff surrounding whatever they're going through, and they're often the easiest things other people can do for them. A time of crisis is not a normal time, so normal etiquette, such as asking if you can or should do something rather than just letting them know you're going to do it, doesn't always apply.

If there's a specific thing with specific tasks, such as planning a funeral, that might be a good opportunity to ask how you can help. But people deep in the throes of grief or struggle often need someone to take the reins on basic things without being asked to. Again, there's a good chance they feel like they're drowning, so don't wait for an invitation. Just grab the life preserver, put it around them and do whatever needs to be done to get them to shore.

Note: This advice is especially relevant now as Californians struggle with the Wildfire Crisis. In light of many losing their homes, possessions, and loved ones, knowing how to help and what to do might be even more difficult. Check out our Community Resource Guide for ways to offer aid and relief to those impacted.


This article originally appeared last year.

The impulse and ability to create art is one of the highlights of being human. It's a key quality that sets us apart from the animal world, one that makes life more meaningful and enjoyable. While there are artistic skills that make it easier for people to bring their imaginations into the visible, tangible world, art doesn't abide by any hard and fast rules. Especially kids' art. Especially young kids' art.

That's why Gemma Leighton, mother of 6-year-old Edie, shared her daughter's painting on Twitter with a request for support. Edie created the painting in an after school art club, and her art teacher told her she did it wrong. "You can't do art wrong!" wrote Leighton. "She was so upset as art is her favourite thing to do."

Now, we don't know exactly what the teacher said to Edie, but if a 6-year-old comes home upset and feeling like there's something wrong with their art, the teacher did something wrong. Full stop. Six-year-olds are just beginning to learn about technique, and encouragement is the most vital thing a teacher can offer a budding artist.

The internet rightfully pounced to Edie's defense, and the responses are incredibly heartwarming.


Many people shared how hurt they were as children when a teacher told them something was wrong with their art—and that they were wrong. Knowing that grown-ups had experienced the same kinds of unnecessary criticism as kids and realized that it was wrong can help Edie feel confident that her painting is not "wrong."



Others pointed out the famous artists that her painting reminded them of. Seeing how her own painting reflects some of the style and color choices of professional artists can help Edie see the spark of genius in her own artwork.

Songwriter Kimya Dawson, most famous for her songs in the movie Juno, shared that a middle school English teacher had told her to stop writing poems because they were "too juvenile."

"I never stopped though and making rhyming poems has been my career for over 20 years!" Dawson wrote. "Your painting is perfect! Keep it up! Don't worry what anyone else thinks."


Professional artists chimed in with words of encouragement, pointing out that Edie's use of perspective and expressionism were quite impressive for her age.

"The only 'wrong' is not making art that speaks from your heart," wrote an artist who goes by @Artsy on Twitter. "When she expresses her passion, her vision of her world, her personal reactions to what she sees and feels, she'll never be 'wrong.'"

Even KISS guitarist Paul Stanley offered Edie words of encouragement.

"Your art is AWESOME!!!" he wrote. "There is no such thing as doing art 'wrong.' There are only teachers who are wrong!!! Your art shows amazing freedom and spirit. How can that be 'wrong'?!?! Keep doing EXACTLY what you are doing. I LOVE it!!!"

Imagine being a heartbroken 6-year-old who has been told by a teacher that her art was wrong, and then seeing a flood of thousands of supportive comments from people who looked at the same piece of art and told you what they loved about it. This is how social media should be used. To lift people up, to encourage and inspire, to share beauty and creativity.

Leighton created a new Twitter account called Edie's Art for people to share kids' artwork, and gracious, it's a delight to peruse. There's nothing more pure, more colorful, more full of life than art that came from a child's imagination. They may not have the technical skills to perfectly create what they envision in their minds or what they're looking at for inspiration, but that's part of what makes it so beautiful. They aren't self-conscious enough yet to hold back, and their art comes from a place of confidence and acceptance of their own abilities—that is, until some adult comes along and squashes their artistic spirit.


One of my favorite things as a parent has been watching my kids' artistic expressions evolve as they've grown, and I've loved their artwork at every stage. And not just because I'm their mom, but because kid creations are the best reminder of how natural the human impulse to create really is, and how beautiful it is when we share that impulse without fear or doubt.

Keep painting, Edie. Don't let one person's opinion—even a teacher's—hold you back.


This article originally appeared four years ago.

Joy

10 awkward friendships you probably have—we all have a #9.

Not all friendships are meant to last forever.

via Wait But Why and used with permission

The ten types of friends

When you're a kid, or in high school or college, you usually don't have to work too hard on your friendships. Friends just kind of happen.

For a bunch of years, you're in a certain life your parents chose for you, and so are other people, and none of you have that much on your plates, so friendships inevitably form. Then in college, you're in the perfect friend-making environment, one that hits all three ingredients sociologists consider necessary for close friendships to develop: “proximity; repeated, unplanned interactions; and a setting that encourages people to let their guard down and confide in each other." More friendships happen.

Maybe they're the right friends, maybe they're not really. But you don't put that much thought into any of it — you're still more of a passive observer.

But once student life ends, the people in your life start to shake themselves into more distinct tiers.

It looks something like this mountain:

Infographic of a mountain

Visual interpretation of where friends fall on the mountain of “You."

via Wait But Why post and used with permission.

At the top of your life mountain, in the green zone, you have your Tier 1 friends—the people who feel like brothers and sisters.

These are the people closest to you, the ones you call first when something important happens, the ones you love even when they suck, who make speeches at your wedding, whose best and worst sides you know through and through, and whose relationship with you is eternal; even if you go months or years without hanging out, nothing has changed when you find yourself together again.

Unfortunately, depending on how things went down in your youth, Tier 1 can also contain your worst enemies, the people who can ruin your day with one subtle jab that only they could word so brilliantly hurtfully, the people you feel a burning resentment for, or jealousy of, or competition with. Tier 1 is high stakes.

Below, in the yellow zone, are your Tier 2 friends: your Pretty Good friends.

Pretty Good friends are a much calmer situation than your brothers and sisters on Tier 1. You might be invited to their wedding, but you won't have any responsibilities once you're there. If you live in the same city, you might see them every month or two for dinner and have a great time when you do, but if one of you moves, you might not speak for the next year or two. And if something huge happens in their life, there's a good chance you'll hear it first from someone else.

Toward the bottom of the mountain in the orange zone, you have your Tier 3 friends: your Not Really friends.

You might grab a one-on-one drink with one of them when you move to their city, but then it surprises neither of you when five years pass and drink #2 is still yet to happen. Your relationship tends to exist mostly as part of a bigger group or through the occasional Facebook Like, and it doesn't even really stress you out when you hear that one of them made $5 million last year. You may also try to sleep with one of these people at any given time.

The lowest part of Tier 3 begins to blend indistinguishably into your large group of acquaintances (the pink zone): those people you'd stop and talk to if you saw them on the street or would maybe email for professional purposes but whom you'd never hang out with one-on-one. When you hear that something bad happens to one of these people, you might be sad but not too affected.

Finally, acquaintances gradually blend into the endless world of strangers.

And depending on who you are and how things shook out in those first 25 years, the way your particular mountain looks will vary.

For example, there's Walled-Off Wally:

Comic of a lone person on top of a mountain

Some people keep a barrier up between acquaintances.

via Wait But Why post and used with permission.

And Phony Phoebe, who tries to be everyone's best friend and ends up with a lot of people mad at her:

Comic of a mountain with a lot of people at the top

The life of the party.

via Wait But Why post and used with permission.

Even Unabomber Ulysses has a mountain:

Comic of a mostly empty mountain with one person at the top

Hermits exist.

via Wait But Why post and used with permission.

Whatever your particular mountain looks like, eventually the blur of your youth is behind you, the dust has settled, and there you are living your life.

Then one day, usually around your mid or late 20s, it hits you: It's not that easy to make friends anymore.

Sure, you'll make new friends in the future—at work, through your spouse, through your kids—but you won't get to that Tier 1 brothers level, or even to Tier 2, with very many of them because people who meet as adults don't tend to get through the 100+ long, lazy hangouts needed to reach a bond of that strength. As time goes on, you start to realize that the 20-year frenzy of not-especially-thought-through haphazard friend-making you just did was the critical process of you making most of your lifelong friends.

And since you matched up with most of them A) by circumstance, and B) before you really knew yourself yet, the result is that your Tier 1 and Tier 2 friends—those closest to you—fall in a very scattered way on what I'll call the Does This Friendship Make Sense? Graph:

Graph

The friendship graph.

via Wait But Why post and used with permission.

So, who are all those close friends in the three non-ideal quadrants?

As time goes on, most of us tend to have fewer friends in Quadrants 2 through 4 because A) people mature, and B) people have more self-respect and higher standards for what they'll deal with as they get older. But the fact is, friendships made in the formative years often stick, whether they're ideal or not, leaving most of us with a portion of our Tier 1 and Tier 2 friendships that just don't make that much sense. We'll get to the great, Quadrant 1 friendships later in the post, but in order to treat those relationships properly, we need to take a thorough look at the odd ones first.

Here are 10 common ones:

1. The non-question-asking friend

Comic of two people at dinner

Odd moments that happen between friends.

via Wait But Why post and used with permission.

You'll be having a good day. You'll be having a bad day. You'll be happy at work. You'll quit your job. You'll fall in love. You'll catch your new love cheating on you and murder them both in an act of incredible passion. And it doesn't matter, because none of it will be discussed with The Non-Question-Asking Friend, who never, ever, ever asks you anything about your life. This friend can be explained in one of three ways:

  1. He's extremely self-absorbed and only wants to talk about himself.
  2. He avoids getting close to people and doesn't want to talk about either you or himself or anything personal, just third-party topics.
  3. He thinks you're insufferably self-absorbed and knows if he asks you about your life, you'll talk his ear off about it.

Giving you the benefit of the doubt here, we're left with two possibilities. Possibility #1 isn't fun at all and this person should not be allowed space on Tier 1. The green part of the mountain is sacred territory, and super self-absorbed people shouldn't be permitted to set foot up there. Put him on Tier 2 and just be happy you're not dating him.

Possibility #2 is a pretty dark situation for your friend, but it can actually be fun for you. I have a friend who I've hung out with one-on-one about four times in the last year, and he has no idea Wait But Why exists. I've known him for 14 years and I'm not sure he knows if I have siblings or not. But I actually enjoy the shit out of this friend—sure, there's a limit on how close we'll ever be, but without ever spending time talking about our lives, we actually end up in a lot of fun, interesting conversations.

2. The friend in the group you can't be alone with under any circumstances

Comic of three stick people having a conversation

Why have relationships when there is a phone around?

via Wait But Why post and used with permission.

In almost every group of friends, there's one pair who can't ever be alone together. It's not that they dislike each other—they might get along great—it's just that they have no individual friendship with each other whatsoever. This leaves both of them petrified of the lumbering elephant that appears in the room anytime they're alone together. They're way too on top of shit to ever end up in the car alone together if a group is going somewhere in multiple cars, but there are smaller dangers afoot—like being the first two to arrive at a restaurant or being in a group of three when the third member goes to the bathroom.

The thing is, sometimes it's not even that these people couldn't have an individual friendship—it's just that they don't, and neither one has the guts to try to make that leap when things have gone on for so long as is.

3. The non-character-breaking friend you have to be “on" with

Comic of stick people laughing together

Controlled intimacy and distancing through language.

via Wait But Why post and used with permission.

This is a friend who's terrified of having an earnest interaction, and as such, your friendship with him is always in some kind of skityou always have to be on when you're interacting.

Sometimes the skit is that you both burst out laughing at everything constantly. He can only exist with you in “This is so fucking hilarious, it's too much!" mode, so you have to be in some kind of joke-telling or sarcastic mode yourself at all times or he'll become socially horrified.

Another version of this is the “always and only ironic" friend, who you really bum out if you ever break that social shell and say something earnest. This type of person hates earnest people because someone being earnest dares him to come out from under his ironic safety blanket and let the sun touch his face, and no fucking thanks.

A third example is the “You're great, I'm great, ugh why is everyone else so terrible and not great like us" friend. Of course, she doesn't really think you're perfectly great at all—if she were with someone else, you'd be one of the voodoo dolls on the table to be dissected and scoffed at. The key here is that the two of you must be on a team at all times while interacting. The only comfortable mode for this person is bonding with you by building a little pedestal for you both to stand on while you criticize everyone else. You can either play along and everything will go smoothly, even though you'll both despise yourselves and each other the whole time, or you can commit the ultimate sin and have the integrity to disagree with the friend or defend a non-present party the friend criticizes. Doing this will shatter the fragile team vibe and make the friend recoil and say something quietly like, “Hm ... yeah ... I guess." The friend now respects you for the first time and will also criticize you extra hard next time she's playing her pedestal game with a different friend.

What these all have in common is the friend has tall walls up, at least toward you, and so she builds a little skit for you two to hang out in to make sure any authentic connection can be avoided. Sometimes that person only does this out of her own social anxiety and can become a great, authentic friend if you can just stomp through the ice. Other times, the person is just hopelessly scared and closed off and there's no hope and you have to get out.

In any case, I can't stand these interactions and am in a full panic the entire time they're happening.

4. The double-obligated friendship

Comic of two men chatting a table with balls and chains around their legs

I think we need a bigger table.

via Wait But Why post and used with permission.

Think of a friend you get together with from time to time, which usually happens after a long and lackluster email or text exchange during which you just can't find a time that works for both of you — and you're never really happy when these plans are being made and not really psyched when you wake up and it's finally on your schedule for that day.

Maybe you're aware that you don't want to be friends with that person, or maybe you're delusional about it — but what you're most likely not aware of is that they probably don't want to see you either.

There are lopsided situations where one person is far more interested in hanging out than the other (we'll get to those later), but in the case we're talking about here, both parties often think it's a lopsided situation without realizing that the other person actually feels the same way — that's why it takes so long to schedule a time. When someone's excited about something, they figure out how to get it into their schedule; when they're not, they figure out ways to push it farther into the future.

Sometimes you don't think hard enough about it to even realize you don't like being friends with the person, and other times you really like the idea or the aesthetic of being friends with that particular person — being friends with them is part of your Story. But even in cases where you're perfectly lucid about your feelings, since neither of you knows the other feels the same way and neither has the guts to just cut things off or move it down a tier, this friendship usually just continues along for eternity.

5. The half-marriage

Two stick people each holding a half of a heart

An ego boost through controlling the relationship.

via Wait But Why post and used with permission.

Somewhere in your life, you're probably part of a friendship that would be a marriage if only the other person weren't very, very, extremely not interested in that happening. 1 for 2 on yes votes — just one vote away — so close.

You might be on either side of this — and either way, it's one of the least healthy parts of your life. Fun!

If you're on the if only side of things, probably the right move is to get your fucking shit together? Ya know? This friendship is one long, continuous rejection of you as a human being, and you're just wallowing there in your yearning like a sobbing little seal. Plus, duh, if you gather your self-respect and move on with your life, it'll raise their perception of your value and they might actually become interested in you.

If you're on the Oh yeah, definitely not side of the situation, here's what's happening: There's this suffering human in the world, and you know they're suffering, and you fucking love it, because it gives your little ego a succulent sponge bath every time you hang out with them. You enjoy it so much you probably even lead them on intentionally, don't you — you make sure to keep just enough ambiguity in the situation that their bleeding heart continues to lather your ego from head to toe at your whim.

Both of you — go do something else.

6. The historical friend

Stick person in historical garb beside a regular stick person

We met in kindergarten.

via Wait But Why post and used with permission.

A Historical Friend is someone you became friends with in the first place because you met when you were little and stayed friends through the years, even though you're a very weird match. Most old friends fall somewhat into this category, but a true Historical Friend is someone you absolutely would not be friends with if you met them today.

You're not especially pleased with who they are, and they feel the same way about you. You're not each other's type one bit. Unfortunately, you're also extremely close friends from when you were four, and you're both just a part of each other's situation forever, sorry.

7. The non-parallel life paths friendship

Two stick people on opposite paths

Looking for love in all the wrong places.

via Wait But Why post and used with permission.

Throughout childhood and much of young adulthood, most people your age are in the same life stage as you are. But when it comes to advancing into full adulthood, people do so at widely varying paces, which leads to certain friends suddenly having totally different existences from one another.

Anyone within three years of 30 has a bunch of these going on. It's just a weird time for everyone. Some people have become Future 52-year-olds, while others are super into being Previous 21-year-olds. At some point, things will start to meld together again, but being 30-ish is the friendship equivalent of a kid going through an awkward pubescent stage.

There are darker, more permanent Non-Parallel Life Path situations. Like when Person A starts to become a person who rejects material wealth, partially because she genuinely feels that pursuing an artistic path matters more and partially because she needs a defense mechanism against feeling envious of richer people, and Person B's path makes her scoff at people who pursue creative paths, partially because she genuinely thinks expressing yourself is an inherently narcissistic venture and partially because she needs a defense mechanism against feeling regretful that she never pursued her creative dreams — these two will have problems.

They may still like each other, but they can't be as close as they used to be — each of their lives is a bit of a middle finger at the other's choices, and that's jst awkward for everyone. It's not always that bad — but to survive an Off-Line Life Situation, friends need to be really different people who don't at all want the same things out of life.

8. The frenemy

One stick person offers another stick person poison pretending it's safe

This is awful. Taste it.

via Wait But Why post and used with permission.

The Frenemy roots very hard against you. And I'm not talking about the friends that will feel a little twinge of pleasure when they hear your big break didn't pan out after all or that your relationship is in bad shape. I'm not even talking about someone who secretly roots against you when they're not doing so well at some area of life and it hurts them to see you do better. Those are bad emotions, but they can exist in people who are still good friends.

I'm talking about a real Frenemy — someone who really wants bad things for you. Because you're you.

You and the Frenemy usually go way back, have a very deep friendship, and the trouble probably started a long time ago. There's a lot of complex psychology going on in these situations that I don't fully understand, but my hunch is that a Frenemy's resentment is rooted in his own pain, or his own shortcomings, or his own regret — and for some reason, your existence stings them in these places hard.

A little less dark but no less harmful is a bully situation where a friend sees some weakness or vulnerability in you and she enjoys prodding you there either for sadistic reasons or to prop herself up.

A Frenemy knows how to hurt you better than anyone because you're deeply similar in some way and she knows how you're wired. She'll do whatever she can to bring you down any chance she gets, often in such a subtle way it's hard to see that it's happening.

Whatever the reason, if you have a Frenemy in your life, kick her toxic ass off your mountain, or at leastkick her down the mountain — just get her off of Tier 1. A Frenemy has about a 10th of the power to hurt you from Tier 2 as she does from Tier 1.

9. The Facebook celebrity friend

Comic of a computer with photo grid

What’s happening on social media?

via Wait But Why post and used with permission.

This person isn't a celebrity to anyone other than you, you creep. You know exactly who I'm talking about — there are a small handful of people whose Facebook page you're uncomfortably well-acquainted with, and those people have no idea that this is happening. On the plus side, there are people out there you haven't spoken to in seven years who know all about the new thing you're trying with your hair, since it goes both ways.

This is a rare Tier 3 friend, or even an acquaintance, who qualifies as an odd friendship because you found a way to make it unhealthy even though you're not actually friends. Well done.

10. The lopsided friendship

Two stick women discussing dinner

Can I make all the decisions... that was rhetorical.

via Wait But Why post and used with permission.

There are a lot of ways a friendship can be lopsided: Someone can be higher on their friend's mountain than vice versa. Someone can want to spend more time with a friend than vice versa. One member can consistently do 90% of the listening and only 10% of the talking, and in situations where most of the talking is about life problems, what's happening is a one-sided therapy situation, with a badly off-balance give-and-take ratio, and that's not much of a friendship—it's someone using someone else.

And then there's the lopsided power friendship. Of course, this is a hideous quality in many not-great couples, but it's also a prominent feature of plenty of friendships.

A near 50/50 friendship is ideal, but anything out to 65/35 is fine and can often be attributed to two different styles of personality. It's when the number gap gets even wider that something less healthy is going on—something that doesn't reflect very well on either party.

There are some obvious ways to assess the nature of a friendship's power dynamic: Does one person cut in and interrupt the other person while they're talking far more than the other way around? Is one person's opinion or preference just kind of understood to carry more weight than the other's? Is one person allowed to be more of a dick to the other than vice versa?

Another interesting litmus test is what I call the “mood determiner test." This comes into play when two friends get together but they're in very different moods — the idea is, whose mood “wins" and determines the mood of the hangout. If Person A is in a bad mood, Person B is in a good mood, and Person B reacts by being timid and respectful of Person A's mood, leaving the vibe down there until Person A snaps out of it on her own — but when the moods are reversed, Person B quickly disregards her own bad mood and acts more cheerful to match Person A's happy mood — and this is how it always goes — then Person A is in a serious power position.

But hey, not all friendships are grim.

In the Does This Friendship Make Sense graph above, the friendships we just discussed are all in Quadrants 2, 3, or 4 — i.e., they're all a bit unenjoyable, unhealthy, or both. That's why this has been depressing. On the bright side, there's also Quadrant 1—all the friendships that do make sense.

No friendship is perfect, but those in Quadrant 1 are doing what friendships are supposed to do: They're making the lives of both parties better. And when a friendship is both in Quadrant 1 of the graph and on Tier 1 of your mountain, that friendship is a rock in your life.

Rock friendships don't just make us happy — they're the thing (along with rock family and romantic relationships) that makes us happy.

Investing serious time and energy into those is a no-brainer long-term life strategy. But in the case of most people over 25—at least in New York— I think A) not enough time is carved out as dedicated friend time, and B) the time that is carved out is spread too thin, and too evenly, among the Tier 1 and Tier 2 friendships in all four quadrants. I'm definitely guilty of this myself.

There's something I call the Perpetual Catch-Up Trap. When you haven't seen a good friend in a long time, the first order of business is a big catch-up — you want to know what's going on in their career, with their girlfriend, with their family, etc., and they want to catch up on your life. In theory, once this happens, you can go back to just hanging out, shooting the shit, and actually being in the friendship. The problem is, when you don't make enough time for good friends, seeing them only for a meal and not that often — you end up spending each get-together catching up, and you never actually get to just enjoy the friendship or get far past the surface. That's the Perpetual Catch-Up Trap, and I find myself falling into it with way too many of the rocks in my life.

There are two orders of business right now:

First, think about your friendships, figure out which ones aren't in Quadrant 1, and demote them down the mountain. I'm not suggesting you stop being friends with those people—you still love them and feel loyal to them, and old friends are critical to hold onto—but if the friendships aren't that healthy or enjoyable, they don't really deserve to be in your Tier 1, and you probably shouldn't be in theirs. Most importantly, doing this clears up time to...

Second, dedicate even more time to the Quadrant 1, Tier 1 rocks in your life. If you're in your mid-20s or older, your current rocks are probably the only ones you'll ever have. Your rock friendships don't warrant two times the time you give to your other friends—they warrant five or 10 times!

Your rocks deserve serious, dedicated time so you can stay close. So go make plans with them.


This article was written by Tim Urban and originally published on Wait But Why. It originally appeared here nine years ago.

Joy

Comedian mocks ridiculous cat behaviors in viral 'If Cats Went to School' skit

The what-to-do-if-your-human's-on-a-Zoom-call instruction is spot on.

Cats would much rather play with a box than with the toys that came in it.

Ah, cats. Those of us who've been chosen by the Cat Distribution System know their propensity for quirky behavior, and those who haven't have least heard the rumors. It's all true, of course. Cats are weird little creatures who defy our expectations of them simply because they can. They're undeniably gorgeous and graceful—the perfect predator—yet also loveable, doofy dinguses. They are wicked smart and oh so dumb at the same time. The fact that cats are basically walking contradictions is part of what makes having them so fun.

It's also why British comedian Jake Lambert's video imagining "If Cats Went to School" has cat owners everywhere chuckling. In the viral sketch, Lambert plays the role of a teacher instructing cats on what to do in various situations, with "lessons" that are seemingly universal among our feline friends.

"Now, does anyone know what you should do if your human buys you a toy?" Lambert begins, eliciting an imaginary response from the class. "No, you don't want to play with it. What you want to do is give your full and undivided attention to the box it came in."

"So we're ignoring the toy completely and focusing fully on the box," he clarified.

His delivery as a teacher patiently and clearly explaining the lesson is what really sells it.

"Now, if your human wants you to sit on their lap, what should you do?" he continues. "Yes, sit anywhere else. Correct, Luna. Now, preferably that will be as close to the human as possible, but without actually touching them."

How about when you want a human to stop petting you? Naturally, you turn around and bite their hand with no warning whatsoever, right? And how about Zoom calls? What should you do when your human has one?

"Try to get their attention, yes," he says. "But what you really want to do is make sure that you get your bum in front of the camera. That's very important."

Very important, indeed. We've all been there, either as the cat owner or the Zoom call participant. How do all cats know exactly what to do in those situations? It really does seem like they're all taking the same lessons somewhere.

Finally, the homework: "Go home and completely ignore your scratch posts and just use the sofa instead. Okay?"

cat scratching a sofaJust a cat doing their homework like a responsible student.Photo credit: Canva

People saw their own cats in the sketch and appreciated the explanation for why they are the way they are.

"Owh…so my cat was just doing her homework."

"My cat Theo went to that school. He received straight A’s."

"My cat is a full star pupil."

"You’re clearly my cat’s teacher… and you’re fired."

Some also pointed out other lessons that Cat School surely teaches:

"You forgot to mention the correct time to barf : just after your human fell asleep."

""And if you need to barf, make sure to do it on your human's favourite and most expensive rug. Even if there is much more space that is easily cleanable tile."

"And don't forget to walk on the keyboard in order to create very interesting sentences for your human."

"When a human is working, paper in front, don’t forget to sit on the paper and completely cover everything :)"

"Also absolutely refuse to use the fresh water fountain your human has bought you!"

"My cat is working on his master’s thesis, 'Prescription Cat Food: The Most Efficient Way To Bankrupt A Human While Destroying The Same Spot On a Carpet.'"

All relatable. Here's to our hilariously predictable yet somehow totally unpredictable feline friends and their classmates.

You can find more of Jake Lambert's comedy on his Instagram channel.