Costco employees let nonverbal autistic boy scan items after noticing he's overwhelmed
"Today, two Costco employees showed us what kindness and patience really look like. 💙"

Mom shares emotional video of Costco employees letting nonverbal autistic son scan items.
Going to Costco can be an overwhelming experience for everyone. Between dodging shopping carts, weaving in and out of crazy traffic patterns, and finding your way down crowded aisles, there is no denying that Costco can be an overstimulating (and anxiety-producing) place. And for TikToker Kels (@kelsmflee) and her 3-year-old nonverbal son on the autism spectrum, their trip was made much more peaceful thanks to two mindful employees who noticed he was struggling.
Kels shared a touching video to her followers on TikTok showing the kindness they were given while checking out during a busy shopping trip. "Most days, trips to the store are overwhelming for my autistic, nonverbal 3-year-old. But today, two Costco employees showed us what kindness and patience really look like. 💙 Thank you for making our day unforgettable," she captioned the video.
@kelsmflee Most days, trips to the store are overwhelming for my autistic, nonverbal 3-year-old. But today, two Costco employees showed us what kindness and patience really look like. 💙 Thank you for making our day unforgettable. #KindnessMatters @Costco Wholesale #AutismAwareness #ParentingJourney #NonverbalAutism #KindnessCounts #CostcoLove #SpecialNeedsParenting #GratefulHeart #EmpathyInAction
In the video, Kels' son can be seen helping the Costco employee ring up their items. He holds the scanner as the employee holds each item up to him and shows him where to scan each one. "Most people stare when my autistic, nonverbal 3-year-old son has a tough time in stores..." her caption within the video reads. "But today, two Costco employees noticed his struggle and handed him the scanner and let him ring up every item. Kindness like this changes everything. Thank you for making our day!"
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The video got an emotional response from viewers on TikTok. "This is the way our world should be. Slowing down to take a moment like this and create a core memory," one commenter wrote.
Another added, "He did so well!!! Costco is overwhelming a typical person! I can’t imagine how it is for someone with Autism. What a sweet worker❤️He was so patient and kind. Your son is adorable!"
"🥰🥰🥰 he did amazing," said another, to which Kels replied, "Thank you. We were all so proud—he was most proud though and I love that."
Kels also interacted more in the comments, sharing more about their story. "I have a son on the spectrum and it might be a good idea to get some headphones for the little boy when he’s in a loud environment like a Costco. :)," another commenter suggested. Kels shared, "This is my boy. Will not keep them on no matter how much he needs them. Literally. They [end] up broken 100% of the time."
Another viewer wrote, "this is what acceptance looks like🥰," to which Kels replied, "Yes, and we need so much more of it." Finally, another added, "Look at the joy on his face! 🥺", and Kels responded, "Literally so much joy!!"
@kelsmflee I love how much my kids love each other. #siblings #brother #sister #sissy #siblinglove #proudmom
Kels has three children, and her 3-year-old is her youngest. On her TikTok, she has shared sweet videos of their close and loving relationship with each other over the years. His older siblings are protective and always looking out for him, including during scary visits to Santa Claus. "I love how much my kids love each other," she wrote in another video.