Conflict experts share the 1 sentence that can stop an argument before things get heated
Here's how to shut it down before it starts.
Has getting into a heated argument with your significant other, a coworker, or a child ever solved anything? Probably not. Heated arguments often lead people down the dark path of personal attacks, animosity, and getting so riled up that they stop making sense altogether. However, conflict is a natural and healthy part of our daily lives, so it can be very productive when we know how to have productive disagreements.
"If no one ever argues, you’re not likely to give up on old ways of doing things, let alone try new ones. Disagreement is the antidote to groupthink,” organizational psychologist Adam Grant said, according to Psychology Today. “We’re at our most imaginative when we’re out of sync." So the big question is, how do we prevent heated arguments from happening and steer them to more productive territory instead?
How to stop an argument from happening
A group of researchers at the University of Wisconsin found that it’s essential for people to create a safe environment to have a discussion, and the key to doing so is to ask open-ended questions that lead to points of agreement. Specifically, the researchers say to use “I” statements, such as “I feel frustrated” or “I feel concerned” when expressing yourself during the disagreement. But the best phrase is one that clearly directs the discussion toward agreement.
The best way to stop an argument is with the phrase: “I’d actually like to focus on all the things we agree on.”
Coworkers come to an agreement.via Canva/Photos
There are 3 big reasons why the phrase is so effective at stopping arguments from happening. First, the phrase immediately changes the mindset of both people from the areas where they disagree to one of agreement. We are no longer arguing about why we like or don’t like pineapple on pizza. Instead, we’re not focusing on the toppings we enjoy, such as pepperoni or black olives. The person we disagree with is no longer an enemy but a collaborator.
Another big reason “I’d actually like to focus on all the things we agree on” is such an effective phrase because it extinguishes the other person’s anger. When we search for a way to agree, we suddenly become an unappealing target for the other person’s rage.
Finally, this phase makes you the good guy in the disagreement because you are looking for a positive solution. You’ve just taken a right turn onto the high road and have become the rational party in the conversation. This tactic is especially effective when a third party, such as a boss or sibling, is involved in the disagreement and wants to see who is acting in good faith. This will encourage the person you’re having a dispute with to be more cooperative to save face.
Coworkers come to an agreement.via Canva/Photos
The key is to be genuine about looking for agreement and have a sincere tone when stating your approach. Once the potential fight has been quelled, you can work together to reach the best possible agreement.
Learning how to prevent heated arguments can strengthen the relationship with the person you disagree with. Resolving a conflict together makes their relationship stronger and more enduring. So, a conflict can be a gift that you can use to skillfully bring yourself closer to someone. The key is to focus on the areas of agreement and to be sincere so you can resolve the issue together without leaving any lingering resentment.