Wait. Is this real life? You've never heard a celebrity apology like this.
"I've learned it is not my intent that matters; it's the result."

Giuliana Rancic makes a public apology.
This article originally appeared on 2.25.15
This whole thing started when actress Zendaya Coleman showed up at the 2015 Oscars rocking a new hairstyle.
But it was Giuliana Rancic's comments about her hairstyle on E!'s "Fashion Police" that really struck a nerve.
"I feel like she smells like patchouli oil ... or weed." — Giuliana Rancic
Zendaya took to Twitter with a poignant response about the importance of respecting and understanding the dynamics of black hair.
"There is already harsh criticism of African American hair in society without the help of ignorant people who choose to judge others based on the curl of their hair. My wearing my hair in locs on an Oscar red carpet was to showcase them in a positive light, to remind people of color that our hair is good enough. To me locs are a symbol of strength and beauty, almost like a lion's mane." — Zendaya Coleman
After tons of people weighed in on the comments and Zendaya's reply, Giuliana issued this eloquent and sincere apology via YouTube.
"I'd really like to address something that is weighing very heavy on my heart. I want to apologize for a comment that I made on last night's "Fashion Police" about Zendaya's hair. Now as you know, "Fashion Police" is a show that pokes fun at celebrities in good spirit, but I do understand something I said last night did cross the line. I just want everyone to know that I didn't intend to hurt anybody. But I've learned it is not my intent that matters; it's the result. And the result is that people are offended, including Zendaya. That is not OK.
Therefore, I want to say to Zendaya, and anyone else out there that I have hurt, that I am so, so sincerely sorry. This really has been a learning experience for me — I've learned a lot today — and this incident has taught me to be a lot more aware of cliches and stereotypes, how much damage they can do, and that I am responsible, as we all are, to not perpetuate them further. Thank you for listening." – Giuliana Rancic
Now tell me that isn't a damn good apology!? So damn good I just had to swear! And I had to do it twice! Damn! Three times!
What makes Giuliana's apology so successful and so different from the faux apologies we're used to?
Usually people make the mistake of saying, "I'm sorry *if* you were offended," which totally misses the point of apologizing. If someone says something you've said or done has hurt their feelings, of course they're offended! There's no need to throw *if* in there. Also, "I'm sorry you were offended" — "if" or no "if" — puts the blame on the person who's been hurt as opposed to taking responsibility for your actions that *caused* the hurt. In stark contrast, Giuliana's apology nails the two things most necessary for a genuine apology.
Lucky for you, not long ago I made a video about getting called out and how to apologize where I covered these two very components.
And while taking responsibility for your behavior and making a commitment to change really isn't that difficult, this seems to be something many people — celebs and non-celebs — tend to struggle with.
Remember, apologies aren't about intent, they're about impact.
The other thing that makes Giuliana's apology so great is that she acknowledged that her intent isn't the problem, her impact is. Think of it this way: If you step on someone's foot and break their toe, you didn't mean to break their toe, but it's still broken and it still hurts! So it's important to remember to apologize for what you did, not what you did or didn't mean to do. I gotta say, when I first wrote about Giuliana's comments on Zendaya's hair, I didn't expect such a swift and efficient apology. But homegirl really nailed it.
I think the most important lesson here is to remember that as humans, we're all bound to make mistakes. But with every mistake, there's always an opportunity to learn and grow if you're willing to listen, apologize, and do the work. If you've ever had a situation you had to learn from or know someone who could use a brush up on how to apologize, consider giving this post a share!
- PR expert gives breakdown of celebrity public apologies - Upworthy ›
- A simple word choice can make people accept your apology - Upworthy ›
- 12 subtle phrases that are dead giveaways of an insincere apology and how to respond to them - Upworthy ›
- At just 17, Twiggy had a spectacular comeback when Woody Allen director tried to humiliate her - Upworthy ›



A Generation Jones teenager poses in her room.Image via Wikmedia Commons
An office kitchen.via
An angry man eating spaghetti.via 



An Irish woman went to the doctor for a routine eye exam. She left with bright neon green eyes.
It's not easy seeing green.
Did she get superpowers?
Going to the eye doctor can be a hassle and a pain. It's not just the routine issues and inconveniences that come along when making a doctor appointment, but sometimes the various devices being used to check your eyes' health feel invasive and uncomfortable. But at least at the end of the appointment, most of us don't look like we're turning into The Incredible Hulk. That wasn't the case for one Irish woman.
Photographer Margerita B. Wargola was just going in for a routine eye exam at the hospital but ended up leaving with her eyes a shocking, bright neon green.
At the doctor's office, the nurse practitioner was prepping Wargola for a test with a machine that Wargola had experienced before. Before the test started, Wargola presumed the nurse had dropped some saline into her eyes, as they were feeling dry. After she blinked, everything went yellow.
Wargola and the nurse initially panicked. Neither knew what was going on as Wargola suddenly had yellow vision and radioactive-looking green eyes. After the initial shock, both realized the issue: the nurse forgot to ask Wargola to remove her contact lenses before putting contrast drops in her eyes for the exam. Wargola and the nurse quickly removed the lenses from her eyes and washed them thoroughly with saline. Fortunately, Wargola's eyes were unharmed. Unfortunately, her contacts were permanently stained and she didn't bring a spare pair.
- YouTube youtube.com
Since she has poor vision, Wargola was forced to drive herself home after the eye exam wearing the neon-green contact lenses that make her look like a member of the Green Lantern Corps. She couldn't help but laugh at her predicament and recorded a video explaining it all on social media. Since then, her video has sparked a couple Reddit threads and collected a bunch of comments on Instagram:
“But the REAL question is: do you now have X-Ray vision?”
“You can just say you're a superhero.”
“I would make a few stops on the way home just to freak some people out!”
“I would have lived it up! Grab a coffee, do grocery shopping, walk around a shopping center.”
“This one would pair well with that girl who ate something with turmeric with her invisalign on and walked around Paris smiling at people with seemingly BRIGHT YELLOW TEETH.”
“I would save those for fancy special occasions! WOW!”
“Every time I'd stop I'd turn slowly and stare at the person in the car next to me.”
“Keep them. Tell people what to do. They’ll do your bidding.”
In a follow-up Instagram video, Wargola showed her followers that she was safe at home with normal eyes, showing that the damaged contact lenses were so stained that they turned the saline solution in her contacts case into a bright Gatorade yellow. She wasn't mad at the nurse and, in fact, plans on keeping the lenses to wear on St. Patrick's Day or some other special occasion.
While no harm was done and a good laugh was had, it's still best for doctors, nurses, and patients alike to double-check and ask or tell if contact lenses are being worn before each eye test. If not, there might be more than ultra-green eyes to worry about.